Conference vmszoo::rc

re: -.1

  They did the same thing with the Airtronics 4ch micro receivers.  They
advertised at $49 and wouldn't accept less than $69.


  BTW - The latest Tower Talk I have lists the OS 120 you described for
$374.99  They're getting good at screwing up prices.


            Jim

    I refused an order from them ONCE and now they won't even do
    business with me. It wasn't like I didn't say anything and just
    refused the order. I tried to cancel it but was informed their
    system was such that they COULDN'T cancel it. Now THEY won't do
    business with ME. They must be doing pretty well if they don't
    need any more customers and can refuse to take orders.
    
    Steve

     
    You may be talking of the same flyer that has Heli 61 OS engines for
    under a buck.  
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    Don't bother calling,   They don't have any of these either.
    
    
    
    Tom

  Just curious.....is there any law in Mass. about advertising something
at one price and charging another?  I know that is you pick up an item
off the shelf and it is marked lower than the going price (ie: the price
on the sign or the rest of the packages), the store *must* sell it to
you for the lower price - this IS a Mass. law.

  Maybe I'll give the attorney general or sec. of state a call........


                 Jim

You guys are being too harsh.  After all we know that Al Ryder
did manage to get that Airtronics receiver at the $50 price.

As for the OS heli engine - it was a old long stroke discontinued
model so I'd be willing to bet they had some sold at the price.
And oh bye the way, Tom means under $100 when he said under a buck.

I didn't notice the OS 1.20 pumper add but I know your note is about
the going price for a .91 non-pumped so it sure looks like an honest
mistake to me.

Just suppose you typed in a for sale note and dropped a Zero!

And oh bye the way again - I noticed on my last order they enclosed
a note about their refund policy and it has loosened up considerably
from before.  Now they claim that they will refund for any reason.
Note this does not match the refund policy as still stated on their
invoice - but they did have this new special form that they enclosed
with my order.  If you ordered something and changed your mind - that
is a good enough reason.

Bye          --+--
Kay R. Fisher  |
---------------O---------------
################################################################################

        Tower is here in Illinois, so our laws would likely be those that
        apply. It seems that I've finally fallen off their mailing list,
        so I didn't see the ad in question. Does someone want me to
        contact the local authorities?

    Jim C.,
    
    	Tower is not selling in Ma. YOU ordered (were sent) one of their
    catalogs and if you buy something, you are buying out of Illinois.
    So, Illinois law would apply.
    
    	My own personal feeling after dealing with them on the phone is
    that they have lost site of the reason they exist. THE CUSTOMER.
    
    Kay,
    
    	They may have loosened up their refund policy, but that's assuming
    you except and pay for what you ordered, and then apply for a refund.
    If you order something, change your mind, and REFUSE delivery, you'll
    be on their sh*t list.
    
    
    Steve

>    	They may have loosened up their refund policy, but that's assuming
>    you except and pay for what you ordered, and then apply for a refund.
>    If you order something, change your mind, and REFUSE delivery, you'll
>    be on their sh*t list.

I hate to ride this horse to death but I do love controversy and in the
interest of fairness...

What exactly do you mean when you say they won't do business with you?
When you call to they recognize your name?  Do they say something after
you have completed your order and get your VISA number?  Could
you elaborate on what they actually say and when?  Just curious.
I must admit when I called to get a return authorization for an electric
charger a year or two ago some lady did give me a hard time and after
I finally had enough I told her I was shipping it to them and would refuse
to pay the visa bill and I hung up.  Yes - I lost my temper but only after
she wouldn't bend a refund rule which I believe she was interpreting 
incorrectly.  Anyway - I shipped it back (with a long note) and they 
didn't charge me.  But by and large I have gotten very good service.

Now I must say if I was a small business man I think I would bend over
backwards at customer satisfaction - but... If someone ordered something
and I shipped it only to find that it was refused at the post office 
and I received it back again 2 weeks later I think I would be inclined
to create a black list and put this guys name at the top.

So that's where all that "scratch and dent" sale stuff comes from.
Steve Smith rejects :-)



Hello - XYZ supply - How may I help you?

Hi - I would like to order a 6 small elephant blankets and 100 feet of
shore line.

OK - anything else today?

Yes - how about a quart of bulkhead remover and a half dozen pad-eye
covers.

And would you like that shipped UPS?

Yes please.

OK - that will total $39.50  plus $23.45 shipping and handling totaling
$62.95 will that be on a charge card?

Yes - VISA.

Your number please.

323207.

Oh - Mr. Smith - I have a message here for you from the President.

Click

Bye          --+--
Kay R. Fisher  |
---------------O---------------
################################################################################

    This was covered elsewhere, but I'll try and sum it up. BTW, although
    I very well may have, I don't recall saying they won't do business
    with you, rather you'd be on their sh*t list.
    
    Anyway, I ordered a receiver from them. I had made calls to several
    other mail order houses and got prices, and decided to order from
    Tower. During my calls, however, there was one place that I didn't
    get through too. When I did get through, they had a better price
    by about $20.00. So I call Tower back to cancel. This is where I
    have my beef.
    
    I was told that they COULDN'T cancel the order. It was already in the
    system and there was nothing they could do. I have two thoughts on
    this. Either they could very well have cancelled the order but were
    refusing to do so trying to force me to take the receiver, or they
    need some serious upgrades to their system. I said do you mean to tell
    me that you can't make a simple phone call to the shipping dock and say
    when the order for Steve Smith comes through, don't fill it. I was
    told nope, they couldn't do that either. BULL. As far as I'm concerned
    they were just plain refusing to cancel the order. If their system IS
    that bad that they can't cancel something, that's not my problem
    either.
    
    Now I'll grant you that I didn't do all my homework before making the
    order but it really has no relevance. The order from Tower was
    cancelled because I couldn't afford to pay for two receivers and wait
    for a refund on the Tower one. What if I had made the order with Tower
    only and then found out I needed a new furnace. Same thing.
    
    Now, they'll only deal on a cash basis. Trouble is, they've taken me
    off of their mailing list. So basically what their saying is "we'll
    let you order by cash, but won't send you any catalogs so you can
    see what to order." SCREW EM.
    
    Steve

    Yeah, they got some bozos running their computer/inventory software
    shop.
    
    I once ordered some gift certificates from them, but didn't get them.
    After weeks of delay and wrangling, they admitted that they/their
    system/their sofware had screwed up.
    
    So, I told them to *CANCEL* my olde order for the gift certificates
    (that got delayed wayyyyy  beyond the season for giving - may be they
    figured out I wasn't a chris-chun! :-) ), and put in a *NEW* order for
    the same thing, and ship me the _bleedin'_ gift certificates.
    
    No Way! They wanted me to WAIT until their software weeny could figure
    out his dumb code, and debug it, before they issued the darned certi's
    3 months after Christmas!
    
    I wrote a letter to the CEO/shop owner, and told him to wake up and
    send a few bolts of lightening into his klutz-works aka computer room,
    but I never hoid from the feller.
    
    I have always got replies from beeg bosses of other places I have made
    suggestions to, but I s'pose some businesses are more equal than
    others.
    
    I have to agree with Steve. They don't realise the customer is always
    right. Someday, some smart cookie, somewhere, is gonna catch 'em
    nappin'..
    
    ajai
    

    Every sales flyer from anybody always contains a disclaimer
    somewhere in small print that they are not responsible for
    errors in the flyer. That they would even consider honoring
    an obviously erroneous price says a lot for them.
    
    And if you want to see the name of a company that has a REALLY
    screwed up order processing system, just look at the top of
    your badge...
    

    Dave,
    
    
    OOOOOHHHHHHHHH I'm gonna tell on youuuuuu. Shame on you talking
    that way about the company that feeds your kids. YOUR RIGHT,
    but you shouldn't talk about it.
    
    During one of my numerous phone calls with Tower, I asked to speak
    to the "boss". No way. Wouldn't let me talk to him.
    
    One other side note, and you can take this for what it's worth. I made
    3 or 4 phone calls to Tower several months appart. In one of the later
    calls, I mentioned something that had been talked about during the
    FIRST phone call. She said "yes, I have all that right here" and
    read back my conversation practically word for word. Kind of makes
    ya wonder don't it??????
    
    Steve

    Any body ever try dealing with stockroom 17 in Andover ?
    Tower really doesn't have any problems.
    
    No flames please  B^)

        I remember tower bragging about their "new" computer system
        several years back. I think it was an ibm system 34, or something
        around that class. Need I say more...

    To give some more details...
    
    Tower's had charged my card for the gift certificate, and I had even
    got it on my statement, but they hadn't sent out the certi. I even
    mailed them a copy of my statement to show that I had been billed!
    I think it is bad business sense to make a customer wait while you
    pussy foot with snarled up code, when they had already agreed from the
    evidence that there had been a snafu! *THAT* is my grouse.
    
    I am perfectly willing to condone incorrectly printed prices in
    the flyer - mistakes happen. However, if they do it too often, they
    will lose their credibility, as the distinction between a mistake, and
    false advertising, blurs.
    
    But if you are looking for the biggest bureaucracy in the world, come
    to India. It was installed by the British to keep the injuns busy doing
    zero output work, and is today exploited by injun politicians for
    personal gain. :-)
    
    ajai
    

    My problem with Tower is they do not give specifications on most
    of their products.  For instance I was shopping for an electric motor
    and would like to know the external dimensions so I will know if it
    will fit in my sailplane.  Since no dimensions are given, or weight,
    etc. I really can't buy from them because I won't know what I'm getting
    until it comes.  They are definitely geared to the power flyer using
    "standard equipment".
    
                                                           Regards,
    
                                                           Jim

    In all fairness, they list 2 numbers you can call. One is for ordering
    only, and the other is for information. I have used it in the past and
    managed to get specifics on certain items. It doesn't always work, but
    it's worth a try.
    
    Of course the ORDER number is toll free, and the info number isn't.
    
    Steve

	The help/info line is toll free too  (actually they
	have one toll-free info line and one non toll free listed).

	Chad who_knows_because_hes_called_it

For the sake of a better place I'll put this here.  It has to do with
Tower.  I'll delete it when over.  I am over here in Germany and need
to order some stuff from them to have shipped to my brother in Utah.
I have the most recent flyers coming in the mail this week and stuff (I
hope).  What I need is someone to check the most recent RCM and other
rags for prices and order numbers for the following stuff.  Just
drop me a mail if you can find this stuff in their most recent ad ands
let me know.  Thanks (and ad number too).

K&B .45 sportster airplane engine
K&B .28 sportster airplane engine
Royal .40 RC engine
Royal .45 RC engine

GOldberg Eagle II plane
Goldberg Freedom 20 plane

Clear monocote (yes, no color at all -- for hinges for some things)
yellow monocote (plain yellow)
pearl teal monocote
pearl copper monocote
orange monocote
green monocote

yellow ultracote
green ultracote

GP Spirit sailplane

Royal Titan II micro servo (a side project)


Thanks

Chad

RTOEU::CLEIGH

    for the plea in -.1
    
    Please!  I want to order this weekend.
    
    Also, 
    
    pearl white monocote
    pearl yellow (do they have a pearl yellow?)
    
    Thanks
    Chad
    

tower:

K&B .45 sportster airplane engine TA2452 54.99 W/MUFF
K&B .28 sportster airplane engine TA2450 44.99 W/MUFF
Royal .40 RC engine TA1785 W/MUFF 62.99
Royal .45 (.46) RC engine TA1786 W/MUFF 66.99

GOldberg Eagle II plane TA2895 47.99
Goldberg Freedom 20 plane TA2894 33.99

ALL 6FT ROLLS

Clear monocote TA2062 8.79
yellow monocote (plain yellow) TA2065 8.79
pearl teal monocote TA2101 9.79
pearl copper monocote TA2102 9.79
orange monocote TA2064 8.79
green monocote TA2076 8.79

yellow ultracote (bright) 24"X78" TA1215 8.99
green ultracote NOT LISTED

GP Spirit sailplane TA1152 34.99

Royal Titan II micro servo (a side project) 

Did not list "Titan II" just "Titan"

TA2669 Fut j conn 12.99
TA2670 Air   conn 12.99
TA2671 Fut g conn 12.99

Did list "MAXI titan"

TA2672 Fut j 23.99 or (TM1237 3 for 64.97)
TA2673 Fut g 23.99 or (TM1238 3 for 64.97)
TA2674 jr    23.99
TA2675 air   23.99 or (TM1239 3 for 64.97)
TA2676 aristo 23.99

    pearl white ta2098 9.79
    pearl yellow ta2097 9.79