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Conference ilbbak::us_sales_service

Title:	US_SALES_SERVICE
Notice:	Please register in note 2; DVNs in note 31
Moderator:	MCIS3::JDAIGNEAULT

Created:	Thu May 16 1991
Last Modified:	Tue Sep 03 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	226
Total number of notes:	1486

119.0. "Service Dispatch Software" by GLDOA::COMFORT (Bob Comfort DTN 471-5105) Wed Jun 03 1992 19:07

    We have an emergency need to locate a 3rd-party software supplier that
    can provide call handling, location spotting, and service dispatch for
    an auto club (AAA).  We must locate this supplier as soon as possible.
    I'm hoping that someone in this conference might be able to give us a
    lead.  Fieldwatch and Dispatch-1 are out.
    
    Thanks,
    Bob Comfort
    Great Lakes Account Group Sales Support
    471-5105/GLDOA::COMFORT

T.R	Title	User	Personal Name	Date	Lines
119.1	Call Target Systems in Marlboro, MA	WHYNOW::NEWMAN	I am NOT a bottlecap!	`Thu Jun 04 1992 00:09`	3
	You might want to contact Target Systems in Marlboro, MA. I am home and to not have their phone number at my fingertips. Ask them about their "Target->Hotline" product.
119.2		MRKTNG::BROCK	Son of a Beech	`Thu Jun 04 1992 09:11`	2
	Contact Michael Hayes of the Sales and distribution Systems Business Unit in Nashua. He is responsible for service systems applications.
119.3	MSS Software	SAHQ::MOOREMI		`Thu Jun 04 1992 11:00`	3
	Try our MSS software product, which includes Target software. MMoore
119.4		CREATV::QUODLING	Ken, Me, and a cast of extras...	`Thu Jun 04 1992 14:02`	7
	I seem to recall that we did something for one of the Australian Autoclubs. (Either NRMA, or RACQ) I think Roger Fielden in Sydney, was the account rep, failing that, Axel Dougan in Acton, may have some pointers... q
119.5	BIS Computer Solutions	GLDOA::COMFORT	Bob Comfort DTN 471-5105	`Tue Jun 23 1992 12:33`	5
	Thanks for the leads. We ended up partnering with a company called BIS that has a product for Computer-Aided-Dispatch called CAD+Plus. Their target market is Public Safety, but it's suppose to be quite easy to tailor the product to Road Service Dispatch. They are located in La Crescenta, CA - telephone 213-245-3691.