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Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

4842.0. "warranty help" by BOGUSS::ANDES () Tue Sep 10 1996 20:02

    Hi,
    
    A short question regarding warranty service. Customers that are farther
    than 160 km from the nearest Dec office, either get a longer response
    time for service or have to pay an uplift charge. Can anyone tell me
    where I can get something in writing that explains this policy and how
    to calculate the uplift ? If it's not in writing does anyone know the
    name of someone I can call ?
    
    Thank you for your help,
    
    Joe

T.R	Title	User	Personal Name	Date	Lines
4842.1	Try this person	STOWOA::BLANCHARD		`Wed Sep 11 1996 10:29`	1
	Try Fred Kulus @OGO , STOWOA::Kulus
4842.2	Try our price books....	MSDOA::SCRIVEN		`Wed Sep 11 1996 11:30`	7
	Check Digital's Systems and Services Price Book. Not sure of the page, but I know it's in there under the "Warranty" Section. Good Luck... Toodles.....JPs
4842.3		SWAM1::ROBERT_HO		`Thu Sep 12 1996 18:33`	8
4842.4	That's U.S.	TROOA::MCRAM	Digital: There's no Life like it!	`Fri Sep 13 1996 09:12`	9