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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

2653.0. "Kudos to Digital's PR for defending the company!" by 34873::SCOTTG (Greg Scott, Minneapolis SPS Support) Sat Sep 04 1993 20:10

    I've done more than my share of bitching about ignorant, arrogant, and
    generally bad management at Digital.  And I have ended up in trouble
    more than a few times for it.
    
    But this time, it looks to me like those bums at corporate did
    something right.
    
    Let me explain:
    
    Back a few weeks ago on Aug 10, we had a meeting with our local DECUS
    LUG here in Minneapolis.  My copy of the highly respected Digital News
    And Review trade paper also arrived that morning.  I remember I wanted
    to look it over, but didn't get the chance that day.  
    
    Late in the afternoon, the DECUS folks arrived and we all sat down in
    the meeting room.  Almost immediately, they started barking questions
    at me about the latest column from James Moody in the August 9 DN&R.  
    It seems he said some things in that article that were just bizarre. 
    Judging by their questions, he must have said some things that were 
    **really**    bizarre!
    
    Since I had not yet read the article, the best I could tell them was
    don't believe everything you read in the press, cuz they generally
    don't get it right anyway.
    
    Next day, I took a look at that column.  Boy, what a hatchet job!  It
    was the Aug 9, 1993 issue of DN&R.  I don't remember if it's libel or
    slander when the press publishes damaging stories that are just not
    true, but this column bordered on that.  His facts were all wrong, and
    the conclusions he drew from his incorrect facts were also bogus.
    
    Evidently, people all over the USA had experiences similar to mine
    because of that article.  It was a   TERRIBLE   article.
    
    I got mad and cursed at Digital's army of PR people for never
    responding to garbage like this.  Then the phone rang - another field
    emergency - life went on, and I forgot all about it.
    
    I forgot about it until the most recent next issue of DN&R came out.  I
    think the date was Aug 30.  Check out the letter to the editor on the
    editorial page.  Judith Abrahamovitch sent them a letter and actually
    defended Digital in the press!  Not only did she defend Digital, she
    did a good job of it!
    
    Get this - somebody from PR actually   DEFENDED  our company in the
    press!!!
    
    This is unheard of!  In 12+ years with DEC, er, Digital, I cannot
    remember anybody from New England   EVER   defending Digital against a
    nasty article.
    
    It was like a breath of fresh air - even made me a little bit proud
    again.
    
    So, I don't know about you all out there, but I think we should all
    strongly encourage more of this.  I think we should all send nice
    letters to every vice-president we can find with a thank-you that
    somebody actually defended our company in the press.  I am sending 
    mine before the weekend is over.
    
    Maybe our new management team is starting to grow some backbone 
    after all.
    
    - Greg Scott
T.RTitleUserPersonal
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2653.1I said my piece.34873::SCOTTGGreg Scott, Minneapolis SPS SupportSun Sep 05 1993 02:0580
    Here's mine.  I did some research and found a bunch of PR people.  Feel
    free to use my distribution list.
    
    If you like Digital defending itself, and you want to encourage more of
    this, send your cards and letters!
    
    - Greg
    
From:	ANGLIN::SCOTTG        4-SEP-1993 23:58:17.58
To:	@PR_KUDOS.DIS
CC:	SCOTTG
Subj:	Kudos for a job well done - Digital finally defends itself!

I would like to give a heart-felt THANK YOU to Digital's PR people for
defending Digital's integrity in the press recently. 

Let me explain:

On Aug 10, we had a meeting with our local DECUS LUG here in
Minneapolis.  My copy of the August 9 "Digital News And Review", our
favorite trade paper, also arrived that morning.  I wanted to read it,
but didn't get the chance that day. 

Late in the afternoon, the DECUS people arrived and we all sat down in
the meeting room.  Almost immediately, they started barking questions
about the latest column from James Moody in the August 9 DN&R. Judging
by their questions and comments, Moody printed some statements that 
were down right false. 

Since I had not yet read Moody's column, the best I could tell them was
not to believe everything in the press.

I read Moody's column the next day.  It was a true hatchet job. 
Moody's facts were all wrong, and the conclusions he drew from his
incorrect facts were also bogus. 

Based on conversations with several of my peers, I learned people all
over the USA had customer experiences similar to mine because of that
article.  Moody's column damaged Digital's reputation everywhere. 

Just this week, I opened the latest DN&R and turned to the editorial
page.  I believe the date was August 23.  I read the letter to the 
editor from Judith Abrahamovich and my heart started to pound.  Not 
only did Judith aggressively defend Digital, she did a great job of it! 

It is about time somebody stood up and defended our company against
these defamatory articles.  In my 12+ years with Digital, I cannot
remember Digital ever defending itself in the press.  Judith's letter
was like a breath of fresh air.  It even brought back some of the pride
I felt for our company in years past. 

Having been critical of Digital's management in the past, I want to
give a hearty THANKS for this letter.  This was a good job. 

After all these years, it feels good to see Digital finally show some
backbone.  I want you to know those of us in the field who deal with
Digital's customers every day appreciate this new attitude.  Keep up
the good work! 

- Greg Scott
Software Consultant
OpenVMS Partner
Minneapolis


distribution list:

nm%VMSMKT::JUDITH		! Judith Abrahamovich, press relations
nm%HYEND::RYOUNG		! Rich Young, corporate PR
nm%MEMIT::MAHER_J		! Jeannette Maher, corporate PR
nm%ASABET::SHIPMAN		! Janet Shipmen, corporate PR
nm%ASABET::J_GIBSON		! Jeffry Gibson, corporate PR
nm%MSBCS::VARLEY		! Jack Varley, corporate PR
MTS$::"MLO::CHARLIE HOLLERAN"	! Charlie Holleran, vp corporate PR
nm%MSBCS::SWANTON		! Ken Swanton, OpenVMS Marketing
nm%MILPND::R_JOLLS		! Bob Jolls, vp Marketing
nm%MSBCS::DEMMER		! Bill Demmer, vp CSG
MTS$::"MLO::ED LUCENTE"		! Ed Lucente, vp Sales
MTS$::"MLO::BOB PALMER"		! Bob Palmer, CEO
    
2653.2Beginning of positive trend, or flash in the pan?4106::GARRODFrom VMS -> NT, Unix a future page from historySun Sep 05 1993 12:07135
    
    Re .0
    
    Before you get too excited. I agree that this is a step in the right
    direction. But unfortunately the old standard of stealth public
    relations is still alive and well.
    
    The key test will be to see if what happened in .0 is the start of a
    trend or just a flash in the pan. Read the attached to see a very
    recent example of the old thinking.
    
    Dave
    
            <<< VAXWRK::$1$DUS6:[NOTES$LIBRARY]ALPHANOTES.NOTE;3 >>>
                         -< Alpha Support conference >-
================================================================================
Note 2678.0              DATAMATION letter to the editor              34 replies
ARNOLD::ECK                                          52 lines  18-AUG-1993 09:15
--------------------------------------------------------------------------------
    The August 15, 1993 edition of DATAMATION has a letter to the editor
    from Thomas P. Oberst, Strategic Technology Inc., Sherborn, MASS.
    He comments on DATAMATION's article "Can Digital Sustain Alpha's
    Edge?", in the March 1, 1993 edition.
    
    I will not post the entire article, rather highlights and his key
    points for discussion.  Misinformation is dangerous and perhaps our PR
    department would like to send DATAMATION a counterpoint.
    
    "..... The SPECmark 89 performance figures that you published were only
    for Alpha running VMS!  These numbers cannot be extrapolated to other
    operating systems such as OSF/1 or Windows NT. Digital had to spend
    eight months modifying VMS, VMS libraries and VMS internals to get the
    performance numbers they did.  Internally, as late as December 1992,
    tests showed that a 20MHz (not a typo) Alpha running Ultrix or OSF/1
    ran only marginally better than the earlier, Mips R3000-based,
    Decsystem family, which Digital still offers.  When you say that
    Digital is a leader in price/performance, you shoudl qualify that by
    saying that Digital is the price/performance leader only in the VMS
    operating system space.
    
    	Moreover, you report that Alpha is a 64-bit machine. It does have a
    64-bit architecture, the same way the Mips R4400 and the Sun Version 9
    SPARC are 64-bit RISC architectures.  The truth is that the 21064 chip
    only has 41 bits, which are usable for address space translation from
    the chip's Translation Lookaside Buffer.  Current users could not
    address 64 bits even if they had applications allowing it.
    
    .....DEC has not published benchmarks becouse the performance of Alpha
    is a disaster.  It is bad for VMS and terrible for OSF/1 or Ultrix or
    Windows NT.  A large part of the reason for DEC's finally deciding to
    drop Ultrix as a supported operating system for Alpha is the fact that
    performance was almost equal to the performance of the previous
    generation R3000 running at 50MHz.
    
    .......Moreover, it is DEC and not HP, Sun or IBM that is new to the
    fast-moving RISC space.  ..... Finally, there are some strong technical
    arguements as to why Alpha's current implementation will not perform as
    well in running process-intensive or thread-intensive commercial
    applications.  I would be very happy to cover these at another time if
    you believe they would be of value.
    
    	Bob Palmer is an outstanding leader, and DEC has the talent and
    depth to win in the RISC space.  Alpha has great potential.  However,
    DEC should not be projecting that potential ahead of its time.  Alpha's
    success will be highly dependent on how fast DEC can learn and
    implement and improve Alpha.  Time to market over the next 10 years
    will be the key.  Making Alpha suitable for UNIX is the other.  Here
    they are clearly lagging."
    -------------------------------------------
    Comments?????????
    

            <<< VAXWRK::$1$DUS6:[NOTES$LIBRARY]ALPHANOTES.NOTE;3 >>>
                         -< Alpha Support conference >-
================================================================================
Note 2678.27             DATAMATION letter to the editor                27 of 34
MSBCS::BHANDARKAR "Good enough is not good enough"   56 lines   2-SEP-1993 13:38
                           -< Unpublished Response >-
--------------------------------------------------------------------------------
Corporate PR is unwilling to send a response. Here is a copy of the response
that I had drafted. Feel free to use this information if a customer asks about
the letter.

Dileep


In the August 15, 1993 issue of DATAMATION, Thomas P. Oberst, a former Digital 
Equipment Corporation employee, provided some highly inaccurate information on
the performance of our Alpha AXP systems. 

We, Digital Equipment Corporation, first released SPEC benchmark 
results based on the OpenVMS AXP operating system in November of 1992. 
When our DEC OSF/1 AXP operating system was released in March 1993 
(2 weeks after your feature article on Alpha's Edge), we released 
SPEC benchmark results based on that operating system. Our DEC OSF/1 AXP 
results were about 10% faster than the previously published OpenVMS AXP 
results for the SPEC integer benchmarks; floating-point results were 
comparable. Also, Digital never had a 20 MHz Alpha system that 
Mr. Oberst claims to have seen internally. Our Alpha AXP systems' clock
rates range from 133 MHz through 200 MHz.

We are extremely proud of the outstanding performance of our Alpha AXP systems.
We were the first vendor to break the 100 SPECint92 barrier in November 1992, 
and that feat has not yet been matched by any of our competitors. Our DEC 3000
Model 500X AXP running DEC OSF/1 AXP is the world's fastest UNIX 
workstation based on its SPECint92 and SPECfp92 ratings. 

Our performance leadership is not confined to SPEC CPU intensive benchmarks. Our
DEC 10000 Model 610 AXP has the distinction of being the fastest machine 
to perform the 100 megabyte SORT benchmark defined by database experts 
in the December 1985 issue of DATAMATION. As further proof of our commercial 
performance, we recently announced the world's fastest TPC-A results for a 
relational database on a uniprocessor system. We know of no other new 
architecture that has established such widespread performance leadership 
within its first year of deployment.

Presently, the Alpha AXP product family includes five workstation models, three 
multiprocessor servers, and one personal computer. Several of these products 
have won awards for excellence at computer shows and in industry publications.

This is only the beginning; several performance enhancements through 
compiler improvements, operating system enhancements, new hardware platforms,
and faster chips are planned for the near future.

Finally, while Alpha AXP is relatively new to the market, RISC is not new to
Digital. I have been personally involved in RISC projects at Digital for almost
10 years, as have others. The vast experience that our designers have
accumulated on previous RISC projects has allowed us to achieve a leadership
position with Alpha AXP at introduction and will enable us to sustain it in the
future. 

						Dileep Bhandarkar, Ph. D.
						Technical Director
						Computer Systems Group
						Digital Equipment Corporation
2653.32082::LIONELFree advice is worth every centMon Sep 06 1993 07:2818
    In 1983, a former Digital VP who had moved to a competitor wrote
    a letter to Datamation slamming the then-new MicroVAX I for not
    being compatible with existing VAX applications.  With the blessing
    of Corporate PR, and the necessary reviews by Consulting Engineers,
    I wrote a letter of rebuttal that was published in a subsequent
    issue.
    
    Over the years, I HAVE seen a number of similar letters published,
    though I admit that they are far fewer than they ought to be,
    especially considering that some of our strongest competitors
    (IBM, for example), waste no effort in refuting misstatements
    made about them in the press.
    
    I agree that Digital as a corporation is nowhere near aggressive
    enough in responding to misinformation.  We can't afford to be
    trod on like this.  
    
    				Steve
2653.4So let's make sure this time isn't a flash in the pan.ANGLIN::SCOTTGGreg Scott, Minneapolis SPS SupportTue Sep 07 1993 13:156
    I propose we all use this opportunity to make sure a good trend starts. 
    Let's do a MASSIVE letter writing campaign to everyone in PR and all
    the zillions of vice-presidents who have anything to do with it.  Maybe
    a little positive reinforcement will do some good.
    
    - Greg
2653.5What was the article about?TERSE::FANTOZZITue Sep 07 1993 13:256
    
    What exactly did Digital News & Review write in the article that caused
    a huff??
    
    Mary
    
2653.6DYPSS1::COGHILLSteve Coghill, Luke 14:28Tue Sep 07 1993 14:194
   Didn't Digital recently send a letter to our customers explaining
   Sun's lastest tissue of lies concerning their products vs. the Alpha
   AXP?  I thought that was unprecedented.  It seems that corporate is
   coming out of their passive shell.
2653.7Congrats Judith...Thanks from DallasDPDMAI::WISNIEWSKIADEPT of the Virtual Space.Tue Sep 07 1993 14:4834
    Even a cornered dog will bite;-)
    
    Judith's letter was very well written and address the inaccuracies
    that DN&R had regarding Version 6 of OpenVMS -- Thanks Judith.
    
    Now as to PR.
    
    It's my opinion that Corporate should have folks doing this by 
    identifying misstatements in the press or article and pushing 
    for a correction or a retraction.
    
    As was said before other companies waste no time if anything is
    erroneous about their products we should be no different.
    
    This should not be a drawn out process or "When we become aware 
    of the problem" 
    
    There should be a full time, staffed position (technical marketing)
    who reads the trades, knows the editors, and most importantly
    the Advertizing Sales people for those rags and is tasked with 
    rebutting or putting a spin on any, that's A-N-Y negative article
    in the press about Digital.
    
    There was a rumor about the IBM person who was tasked with making 
    sure that IBM was always in the "In the News" column of the WSJ.  
    
    As the FOAF relayed it to me  the day after IBM had no article (good, 
    bad, or indifferent) in that column that person was fired and replaced 
    by another PR person...
    
    Sorry this is war and we need to be as agressive as it takes to get
    our point of view out...
    
    John Wisniewski
2653.8We WANT corporate to come out of their passive shell!ANGLIN::SCOTTGGreg Scott, Minneapolis SPS SupportTue Sep 07 1993 19:2833
    James Moody wrote the offending DN&R column in the Aug 9 edition. 
    Judith's rebuttal is a letter to the editor in the Aug 23 edition.
    
    re .6:
    
    >   Didn't Digital recently send a letter to our customers explaining
    >   Sun's lastest tissue of lies . . .
    
    Oh, boy, I just can't resist this one.  Nope.  Nobody from corporate
    put that Sun response together.  And nobody from corporate sent any 
    letter to our customers on that topic.
    
    The Sun response came from the Minneapolis local office.  I know that
    for a fact because that's where I live.  And we wrote the dad-blamed
    thing here if you're talking about the one I think you're talking about.
    
    We are in the middle of a battle with Sun at a major customer here.  We
    needed a white paper that would answer Sun's latest round of lies.  We
    couldn't find anything from corporate to meet our needs.  So we did our
    own with lots of help from good people all over the company.  I spent a
    few late nights putting the whole thing together.  Once we had it done,
    we shared it with the rest of the company.  Anyone who wants a copy is
    welcome to it.
    
    Why do you think I'm trying to encourage EVERYONE to write to the PR
    people now and reinforce the good behavior from Judith's response?  The
    ***COMPANY***   needs to do more of what Judith did, so   ***WE***  
    don't have to do it on our own at night.
    
    So write your letters and post 'em in here!  It seems to me we have an
    opportunity to make a difference if enough people care.
    
    - Greg
2653.9More on DATAMATION CSOA1::ECKWed Sep 08 1993 10:1517
    The two notes posted from the Alpha Support Conference in .2 of this 
    string needs further comment.  As you could probably tell several notes
    in the Alpha Support Conference were NOT posted (Editorial freedom??).
    PR immediately jumped on the issues raised in a Letter to the Editor of  
    DATAMATION from a former Digital employee.  It was determined by PR that 
    a war of Letters to the Editor would not be productive and a better
    strategy would be to approach the Editor and review the facts
    personally.  The objective of this approach would be for DATAMATION to
    write a favorable and positive article on Alpha.  
    
    INHO, our PR department is doing a much better job than in previous
    years. We in the field are now copied (via US Communications) on public 
    relations articles prior to their release to publications.  I'm seeing
    more and more news released about Digital products and services in the
    rags I read.  Our ad compaign for PC's dominates popular publications.
    Rumor control and damange control is tough, but give our folks a
    chance. 
2653.10Mnemonic deviceDECC::AMARTINAlan H. MartinWed Sep 08 1993 12:307
Re .0:

>I don't remember if it's libel or slander when the press publishes damaging
>stories that are just not true, ...

Slander is Spoken.
				/AHM
2653.11All the lies that are fit to printFUNYET::ANDERSONOpenVMS Forever!Wed Sep 08 1993 12:4622
James Moody's "OpenVMS Tactics" column in the August 9 issue of Digital News and
Review contained the following:

  Digital admitted at DECUS in Atlanta that OpenVMS version 6.0 does not
  contain all of the features in the current release of OpenVMS version 5.5-2,
  and that it would not have complete compatibility for at least a year.  How
  can a new release of the operating system have fewer features than the
  current one?  The answer has a lot to do with Alpha.  One of the most
  commonly asked questions in Atlanta was whether or not to install OpenVMS
  version 6.0.  The answer is going to depend upon a number of conditions, but
  might very well be a resounding "NO!"

Of course, this is not true, as OpenVMS VAX V6.0 is a superset of OpenVMS VAX
V5.5-2.  Mr. Moody apparently confused the features in OpenVMS AXP V1.5 with
those in OpenVMS VAX V6.0.  Starting with the wrong facts, the rest of the
column had even more incorrect facts and conclusions.

I could not believe that an article like this could appear in a magazine like
Digital News and Review.  Spreading ridiculous comments like these about OpenVMS
is obviously bad for Digital and I'm also glad that we spoke up for ourselves.

Paul
2653.12"Some" truth in what J.M. said?CSC32::M_BLESSINGMike Blessing, CSC/CS Alpha SupportWed Sep 08 1993 13:2820
I don't know what James Moody was trying to say (and I don't
have his column in front of me), but I think there is "some"
truth in the quotes I have read.

There ARE features that exist in the 5.5-2 family of versions
that are missing from 6.0, that will re-appear in 6.1.

Some examples:
  o can operate in mixed-arch cluster with AXP
  o will (without extra effort) build images that can
    be translated to run on AXP
  o support for Media Management Extensions
  o support for VAX 4000 Model x00A (in 5.5-2H4)
  o support for DEC SCSI TCQ driver kit
  o support for DEC LAN Device driver kit

There are also some features in 5.5-2 and missing in 6.0 that
probably won't be coming back later:
  o ability to run old queue manager
  o support for VAXft machines (VAXft 810 supported by 5.5-2HF)
2653.13DN&R == National Enquirer?ODIXIE::SILVERSdig-it-all, we rent backhoes.Wed Sep 08 1993 20:2314
    Yup! - I 'discovered' some of what is mentioned in .-1 when I upgraded
    the machines in our office.....
    
    While Moody may write like a 'National Enquirer' reporter, our PR folks
    responding with somewhat less than accurate letters to the editor may
    do more harm than good.
    
    I have to 'present' VMS V6.0 to the Tallahassee, FL DECUS LUG (the
    state of florida does alot of their business on DEC (ooops, digital)
    gear) next week.   I'm still wrestling with how I'll handle questions about
    moody's article and about the DN&R 'benchmarks' concerning the DEC
    2000/300 vs. the higher end servers.
    
    Enjoy, Ds.
2653.14DN&R DEC 4000 Performance "White Paper"MAY11::WARCHOLThu Sep 30 1993 17:21365
From:	PSDVAX::PSDVAX::AJGAONKAR "DTN: 223-8927, ESB Prod. Mgmt  29-Sep-1993 1604" 29-SEP-1993 16:07:55.63
To:	LIDINGTON,COLLINS,LANDO::ROBIE,LANDO::LONG,BLOUNT
CC:	WRKSYS::SAILOR,WRKSYS::BREDA,MSBCS::QUATROMONI,@COBRA_CORE_TEAM.DIS,AJGAONKAR
Subj:	FYI:"White Paper" response to DN&R articles on DEC 4000 - Pls distribute


  	 	DN&R DEC 4000 Performance "White Paper"
		=======================================
		      By: DEC 4000 Engineering

   In the 13 September edition of Digital News & Review an article was 
   published comparing the DEC 2000-300, the DEC 3000-400 and the DEC 
   4000-600 servers.  This article is the culmination of several previously 
   published articles on Alpha AXP server performance testing.  

   This article has caused consternation within the installed base, 
   particularly with customers who are in the process of accepting delivery 
   of DEC 4000 servers or in the process of issuing purchase orders for 
   new DEC 4000 servers.

   Unfortunately, the article is inaccurate in several critical ways.  Thus 
   the conclusions are incorrect.  The purpose of this White Paper is to 
   provide corrections to the inaccuracies and to provide direct rebuttal 
   data that can be used to reassure customers that the DEC 4000-610 system 
   clearly provides significantly higher disk performance than the DEC 2000 
   for applications where a single disk drive configuration is inadequate. 
   The DEC 2000 server remains the Alpha AXP server of choice for
   applications not requiring the large storage, physical memory and faster
   CPU performance of the DEC 4000.

   In order to understand the inaccuracies within the DN&R article, an
   understanding of the DEC 4000 I/O subsystem is necessary.  This paper is
   organized to point out the areas where the DN&R article test process 
   produced misleading results, to provide a basic understanding of the 
   DEC 4000 I/O subsystem and to communicate base fast SCSI performance 
   information that was measured in our Engineering labs.  In addition, 
   data is provided for Beta-test versions of the Futurebus+ IPI disk 
   controller from Genroco, using Elite-3 disk drives from Seagate.  
   This data shows the impressive performance achievable with Futurebus+ 
   based I/O controllers. 



         Quotes and Responses from Digital News & Review Articles
         ========================================================

   Quote
   -----
      DN&R, August 23, 1993 page 57 "DEC to serve up OpenVMS on Alpha PC"

      "But DN&R Labs beta tests of the [DEC 2000 Model 300s] EISA-based 
      I/O subsystem show that its SCSI I/O performance, which depends on 
      Adaptec's EISA-bus card, outdistanced that of a DEC 4000 Model 610 
      and a DEC 3000 Model 400s using DEC's SCSI adapter.  The 4610's 
      adapter uses the 128-bit Futurebus+ I/O bus."

   Response
   --------
      DN&R does not understand the DEC 4000 I/O subsystem architecture (see
      attachment 1).
      
    + There are two versions of the system I/O board, one that supports
      DSSI/SCSI and one that supports fast SCSI. DN&R labs performed this
      test with a single fast SCSI drive, but did not use the corresponding
      fast SCSI adapter! The DEC 2000 system was configured with a fast SCSI
      adapter which, as expected, provided higher performance.

   
   
    + The Futurebus+ I/O bus on the DEC 4000 is not 128-bits wide, it
      is 64-bits wide. 
      
    + The DSSI/SCSI adapter for the 4610 does not reside on the Futurebus+.
      It resides on a separate local-bus on the system I/O board. 
      
    + The performance achievable with a single SCSI drive would not saturate
      the fast SCSI controller available on any of the systems - so 
      the test results are not representative of the "SCSI performance" of 
      any of the systems.



   Quote
   -----
      DN&R, September 13, 1993 page 31 "A royal controversy over 
      controlling AXP interests?"

      "With a separate processor in its I/O subsystem, like the mainframe-
      class DEC 7000, the DEC 4000 sustained the highest level of QIO 
      processing at 8,200 QIOs - each averaging about four blocks in size 
      - per second."

   Response
   --------
      The DEC 4000 and the DEC 7000 have intelligent I/O controllers to 
      reduce CPU overhead during I/O, but neither has a separate I/O 
      processor. This test, which was performed with a memory-resident RAM 
      disk, does not involve the I/O subsystem.  The test is a measure of
      CPU, cache and memory performance.




   Quote
   -----
      "These benchmarks clearly identify the Futurebus+ adapter on the 
      DEC 4000 that handles I/O for both SCSI and DSSI devices as a 
      bottleneck. The tests which show a limit of about 2.8MB per second 
      on SCSI throughput, corroborate earlier results..."


   Response
   --------
      These benchmarks clearly demonstrate that fast SCSI drives run faster
      when you connect them to fast SCSI controllers!  The measured read
      bandwidth of the local-bus fast SCSI adapter on the DEC 4000 model 610
      (using RZ28 drives) is 7.4MB per second per fast SCSI bus and 22.6 MB
      per second for the entire I/O module (4 controllers) - see attachment 2. 
      
      Real Futurebus+ adapter performance, as measured on a Futurebus+ IPI
      adapter from Genroco (currently in Beta test) comes to 14.1 MB per
      second per adapter.  Measurements with three of these adapters scales 
      to an aggregate of 36.1 MB per second. 
      
      A measure of the real DEC 4000 I/O performance was obtained using three
      Genroco Futurebus+ controllers operating concurrently with the
      local-bus fast SCSI adapter.  The total disk read bandwidth measured was
      a very impressive 58.3 MB per second !


   

   Quote
   -----
      "With five ESE53 drives, the peak QIO load was only about 950 QIOs 
      per second, or about 2MB per second of user data." 

   Response
   --------
      There is no ESE53 drive, the DSSI solid state drive is the EF53.
      In this type of test (small [2KB] QIO's) a single controller will be
      QIO limited, not bandwidth limited. In their tests DN&R Labs connected 
      all five EF53 drives to one DSSI bus.

      A more representative test, that takes advantage of the built in I/O
      capabilities of the DEC 4000, would be to distribute the EF53 drives
      across the four local-bus controllers, where EACH of the four
      controllers can support up to about 1,000 QIO's per second.  Such a
      test would show QIO performance on the DEC 4000 at over 3400 (2KB)
      I/O's per second - or the point where the CPU or the disks become 
      saturated. 

       

  Quote
  ------
      "Adjusting for the overhead associated with the small QIO packets 
      generated by the Load benchmark, it appears the current I/O adapter 
      on the DEC 4000 can handle a maximum of about 900 to 1,000 QIOs per 
      second -  a far cry from the system's potential of handling up to 
      8,000 QIOs per second."

   Response
   --------
      This test really understates the QIO performance of the DEC 4000 I/O
      module.  The 900-1000 (2KB) QIOs per second is for only one of the
      four DSSI/SCSI controllers on the DSSI/SCSI I/O module.  The I/O module 
      can support over 3400 (2KB) QIO's per second.  In lab tests, the
      Genroco Futurebus+ IPI controllers demonstrated that they could
      process 1400 (sequential,2KB) QIO's per second.

   Please do not contact Digital News and Review directly.  All issues or
   comments to be directed to DN&R should be sent to Karen Quatromoni of 
   AVS Public Relations at MSBCS::QUATROMONI

   For additional information and clarification of data presented in this 
   paper please contact:
                Gary Lidington  via VAXmail PSDVAX::LIDINGTON
                Mike Collins    via VAXmail PSDVAX::COLLINS
                Kami Ajgaonkar  via VAXmail PSDVAX::KAMI


	          		Attachment 1

		DEC 4000 Disk I/O Subsystem Architecture
		========================================


   The objective of the DEC 4000 I/O architecture was to provide high I/O
   performance as a standard attribute of the system.  To achieve this
   objective, the DEC 4000 was implemented with four integral I/O
   controllers using a dedicated high performance local-bus on a single I/O
   module.  For multiple disk drive configurations, typical of applications
   that this system was designed for, the drives were expected to be
   distributed across all the controllers to give the maximum possible I/O
   performance.  More I/O capacity was available through a Futurebus+ I/O
   backplane where additional disk controllers (or other options) could be
   added.

   The local-bus is a chip level interconnect that resides on the system I/O
   module. The four disk controllers that come with the DEC 4000 base system
   reside on this local-bus - not on the Futurebus+.  There are two
   available I/O modules, one that has four DSSI/SCSI controllers and one
   that that has four fast SCSI/SCSI controllers.  Both versions of the I/O
   module also contain a fifth "SCSI only" bus for connecting other
   peripherals like tapes and CD readers.

   The SCSI bus controllers on the local-bus are based on the NCR 53C710
   chips running control scripts out of local RAM. The hardware difference
   between the two I/O modules is that the DSSI/SCSI version adds DSSI
   transceiver chips to each of the four disk controllers. The result is
   that each controller can support either DSSI or SCSI disks.  On the
   DSSI/SCSI I/O module these transceivers make it necessary to limit the
   bus speed to the maximum DSSI rate even when running in SCSI mode. This
   restriction does not apply to the Fast SCSI version of the I/O module.

   The Digital News and Review SCSI bandwidth numbers were taken using a
   fast SCSI drive connected to the DSSI/SCSI version of the I/O module -
   thereby limiting the drive to DSSI maximum transfer rates. On the other
   Alpha systems in the DN&R article, this same drive was connected a SCSI
   I/O controller allowing the drive to transfer at the higher rates of
   either a standard or fast SCSI I/O bus.  It should be noted that if the
   DEC 4000 was configured without DSSI capability, using the fast SCSI I/O
   module in the DN&R tests, the drive could be run at the fast SCSI I/O
   rates.

   The bandwidth bottleneck described in the article results from the
   maximum transfer rate of a single DSSI bus (just over 3MB/s) running in
   SCSI mode.  Note that there are four of these busses on a DEC 4000 with a
   DSSI/SCSI I/O module, so the total system disk bandwidth is four times
   the single bus bandwidth or about 12MB/s. 

   DEC 4000 I/O performance using the fast SCSI I/O module in different
   configurations and transfer sizes are shown in attachment 2.  These
   configurations and test conditions were chosen to illustrate both the
   maximum bandwidth and maximum I/O rate of the individual controllers and
   the entire I/O module.  At the I/O module maximum I/O rate of about 3500
   I/O's per second (using 2KB transfers) the data rate is only 7MB/s.  Thus
   the performance of the fast SCSI and DSSI/SCSI I/O modules, in terms of
   maximum I/O rate, are comparable. 

   As a reference point, with random accesses the typical maximum I/O rate
   for a single high performance mechanical drive is about 60 I/O's per
   second. Typical solid state drives will have a maximum I/O rate of 500+
   I/O's per second for random accesses. 

   
   
   The Futurebus+ is a module level interconnect with six backplane slots. A
   disk controller that can be attached to the Futurebus+ is the Genroco IPI
   controller.  Each Futurebus+ IPI controller supports one IPI bus. 

   The DEC 4000 performance using the Futurebus+ IPI controllers in various
   configurations and transfer sizes is shown in attachment 2 (note that
   very large queue depths were necessary to determine the maximum I/O rate
   for the controller as these drives were optimized for large transfers).

   Both the local bus and the Futurebus+ can operate simultaneously.
   Attachment 2 includes the disk read bandwidth measured for the entire DEC
   4000 I/O subsystem.


				Attachment 2

			DEC 4000-610 Fast SCSI Performance
			==================================



  Local-bus fast SCSI controller performance 

   Controller read bandwidth was measured with RZ28 drives doing 127 block
   (64KB) sequential reads across the entire surface of the platter.  (queue
   depth= 3)


       Single fast SCSI drive          -     4.8MB/s  (drive limit) 

       Single fast SCSI contoller      -     7.3MB/s  

       Two drives, two controllers     -     9.6MB/s

       Three drives, three controllers -    14.4MB/s

       Four drives,four controllers    -    19.5MB/s

       For fast SCSI I/O module        -    22.6MB/s   
                                            (8 drives total, 2 per controller)


   Controller I/O's per second was measured with RZ28 drives doing 4 block
   (2KB) sequential reads across the entire surface of the platter.  (queue
   depth= 3)

       Single fast SCSI drive       -     1075 I/O's per second (drive limit) 

       Single fast SCSI controller  -     1210 I/O's per second

       Two drives,two controllers   -     1646 I/O's per second

       Three drives,three controller -    2415 I/O's per second

       Four drives, four controllers -    2824 I/O's per second

       For fast SCSI I/O module       -   3464 I/O's per second 
                                           (8 drives total, 2 per controller)




         	DEC 4000-610 IPI Performance (Beta test hardware)
 	        =================================================

   IPI controller read bandwidth was measured with Seagate Elite-3 drives
   doing 120 block (60KB) sequential reads across the entire surface of the
   platter (queue depth=3).
 

       Single IPI drive       -          10.6MB/s  (drive limit) 

       Single IPI controller  -          14.1MB/s

       Four drives,two controllers -     26.7MB/s

       Six drives,three controllers -    36.1MB/s




   IPI controller I/O's per second was measured with Elite-3 drives doing 2
   block (1KB) sequential reads across the entire surface of the platter.
   (queue depth=64)

       Single IPI drive -                1470 I/O's per second (drive limit) 

       Single IPI controller   -         1765 I/O's per second

       Three drives,three controllers -  4919 I/O's per second







		DEC 4000-610 Total Disk I/O Performance
		=======================================

   IPI controller read bandwidth was measured with Seagate Elite-3 drives
   doing 120 block (60KB) sequential reads across the entire surface of the
   platter. (queue depth =3)

   Fast SCSI I/O module read bandwidth was measured with RZ28 drives doing
   120 block (60KB) sequential reads across the entire surface of the
   platter. (queue depth =3)
 

       Total system Disk read bandwidth    58.3 MB/s
 
           IPI controller component        35.7 MB/s (6 drives, 3 controllers)
           Fast SCSI I/O module component  22.6 MB/s (8 drives, 4 controllers)



    
2653.15Spread the good word?GOTIT::harleyPay no attention to that man behind the curtain...Fri Oct 01 1993 11:074
Should a sanitized (Ie, fix the NODE::USER mail addresses) version of
.-1 be posted to USENET?

/harley
2653.16Without having read it...DRDAN::KALIKOWTechnology hunter\gathererFri Oct 01 1993 12:172
    ... if it's a fact-based rebuttal of bad press, YESS!!!  
    
2653.17Jensen finally opens VMSMSBCS::BROWN_LFri Oct 01 1993 12:344
    Now that VMS engineering is exposed to the real "open" world by
    having their peripherals compete with PC peripherals on Jensen's
    (aka DECpc AXP 150 aka DEC2000 model 300) EISA bus, you should
    expect to see a lot more of these type of damage control memos...
2653.18Ask the author before reposting in publicHYDRA::BECKPaul BeckFri Oct 01 1993 12:444
    re .15

    I wouldn't post anything on the USENET without permission of the author.
    
2653.19I totally agree with .-1GOTIT::harleyPay no attention to that man behind the curtain...Fri Oct 01 1993 13:047
re .-1

I totally agree, posting of mail to USENET without the author's
permission is extremely bad netiquette; I was more or less wondering
aloud how far_and_wide the memo would travel.

/harley
2653.20In my .16, I assumed (!?!) the author was asking the Q...DRDAN::KALIKOWTechnology hunter\gathererFri Oct 01 1993 14:201
                              i.e., <blush>
2653.21RCOCER::MICKOL$SET DEC/BRAND_IMAGE=DIGITALSun Oct 03 1993 01:179
Well, I hope someone is writing a rebuttal to the article in a recent DN&R 
(September 27, 1993) regarding the MTI StingRay II vs. our StorageWorks HSJ40.
We just presented the StorageWorks technology to our corporate account and now 
this article comes out. It really puts the HSJ40 in a poor light and appears 
to once again be based on mistruths. Even I wouldn't buy an HSJ after reading
the article...

Jim