TOPIC | 1.0 | WELCOME |
| 1.2 | Tue May 09 1989 10:50 | Use Chops as you wish ! | 59 lines |
| 1.4 | Thu Jul 06 1989 17:43 | dir/key=tool | 20 lines |
| 1.6 | Fri Mar 16 1990 15:25 | KIT & DOCS Note 45.1 | 12 lines |
TOPIC | 2.0 | Who are you anyway ? |
| 2.2 | Mon Apr 24 1989 12:54 | Michel Operto @VBE | 11 lines |
TOPIC | 4.0 | ? is a valid function |
| 4.1 | Mon Apr 24 1989 13:00 | "?" How it SHOULD work | 7 lines |
TOPIC | 5.0 | List of Enhancements and Bugs in V2.1 |
| 5.3 | Fri May 19 1989 14:23 | Using lnm$process logicals before chops$table ones | 6 lines |
TOPIC | 7.0 | CHOPS from DCL-command file |
| 7.1 | Tue May 02 1989 09:54 | define sys$input sys$command | 6 lines |
TOPIC | 11.0 | VMS V5.0 Update Questions? |
| 11.1 | Tue May 09 1989 10:57 | A few additional questions | 16 lines |
| 11.2 | Tue May 16 1989 11:25 | Status ? | 3 lines |
TOPIC | 13.0 | What Information can CHOPS Help Manage? |
| 13.1 | Wed May 10 1989 15:44 | Main Call Fields | 69 lines |
TOPIC | 14.0 | CHOPS Mail?? |
| 14.1 | Tue May 16 1989 09:35 | CHOPS$EXE:CHOPSMAIL.COM | 12 lines |
TOPIC | 15.0 | Thu May 18 1989 18:14 | CHOPSECL VMS V5.0 Testing, Volunteers ? | 15 lines |
TOPIC | 16.0 | Fri May 19 1989 15:21 | List User Call Number Screen | 21 lines |
| 16.2 | Mon May 22 1989 09:23 | At assignment time | 7 lines |
TOPIC | 17.0 | eXtended CHOPS tool for CHOPS users!!! |
| 17.1 | Thu Jun 01 1989 16:29 | Great ! | 24 lines |
TOPIC | 18.0 | Chopsecl v1.0 problem! |
| 18.1 | Thu May 25 1989 09:18 | Chops_mailshr and Mail images | 18 lines |
| 18.3 | Thu May 25 1989 16:02 | Mail_server check only on V5 | 6 lines |
TOPIC | 21.0 | NOTIFY CUSTOMER Flag |
| 21.4 | Fri Jun 09 1989 10:05 | May be a new User Req. ? | 23 lines |
TOPIC | 23.0 | Tue Jun 13 1989 10:37 | CHOPS and ACMS ? | 12 lines |
| 23.2 | Mon Jun 19 1989 14:47 | Access from any node on easynet ... | 5 lines |
| 23.4 | Wed Jun 28 1989 09:17 | I agree ! | 11 lines |
TOPIC | 24.0 | oh where oh where do "closed" calls go? |
| 24.1 | Thu Jun 15 1989 09:42 | LISTING CLOSED CALLS | 1 lines |
TOPIC | 25.0 | Max Number of Skills per User |
| 25.1 | Mon Jun 19 1989 14:44 | 60 skills/specialist maximum | 4 lines |
| 25.3 | Tue Jun 20 1989 12:10 | It is in the current Enhancement Register | 11 lines |
TOPIC | 26.0 | DOCUMENTATION REQUEST |
| 26.1 | Tue Jun 20 1989 09:13 | In saveset S | 69 lines |
TOPIC | 27.0 | Table Sizes |
| 27.1 | Tue Jun 20 1989 12:13 | 300 products - 60 skills per user | 6 lines |
TOPIC | 28.0 | help me please - one more time! |
| 28.1 | Fri Jun 23 1989 09:17 | CHOPS$EXE:CHOPSMAIL.COM Protection ? | 10 lines |
TOPIC | 29.0 | Chops input from a file |
| 29.1 | Tue Jun 27 1989 09:46 | Chops only works interactively | 8 lines |
| 29.4 | Tue Oct 03 1989 11:39 | DCL Interface in V2.2 | 8 lines |
TOPIC | 30.0 | Pie Chart reports differ from listing |
| 30.1 | Tue Jun 27 1989 12:58 | Percentage apply to the top 8 ONLY | 17 lines |
TOPIC | 31.0 | File External_pb record layout? |
| 31.2 | Tue Jul 04 1989 17:31 | Please express your need | 12 lines |
| 31.4 | Tue Jul 04 1989 18:38 | Extracting Open Calls infos | 8 lines |
| 31.6 | Wed Jul 05 1989 16:18 | | 12 lines |
| 31.7 | Thu Jul 06 1989 12:30 | xtract.bck | 19 lines |
| 31.9 | Thu Jul 06 1989 16:24 | Sorry | 5 lines |
TOPIC | 32.0 | Problem with CHOPS/STARS Update on TPUSHR |
| 32.1 | Thu Jul 06 1989 12:33 | More Info ... | 6 lines |
TOPIC | 33.0 | CHOPSECL AND DISKQUOTA |
| 33.2 | Fri Jul 07 1989 12:18 | Log files are created in chopsecl$exe | 13 lines |
TOPIC | 34.0 | Fri Jul 07 1989 17:25 | XINFO | 45 lines |
TOPIC | 37.0 | Selling CHOPS to customers via ASSETS |
| 37.1 | Wed Jul 19 1989 12:36 | RIGHT | 35 lines |
| 37.3 | Tue Nov 21 1989 09:05 | CHOPS 2.1 Available as a PASS ! | 217 lines |
TOPIC | 38.0 | escalation of call no. |
| 38.3 | Thu Jul 27 1989 10:12 | CHOPS$SPOOLER_LOG may help to locate the pb | 7 lines |
TOPIC | 39.0 | DOCUMENTATION NEEDED |
| 39.1 | Thu Jul 27 1989 15:56 | RUTILE::RM$APPL:[CHOPS021.VMS050] | 14 lines |
TOPIC | 42.0 | CHOPS v2.2 User Requirements document v0.2 |
| 42.2 | Mon Aug 28 1989 09:17 | CIT - MARVIN::MTHOMAS | 8 lines |
TOPIC | 43.0 | ERF file record definition... anyone??? |
| 43.1 | Tue Aug 22 1989 12:47 | The CCD Definition we are using | 60 lines |
TOPIC | 44.0 | format of call_pbsol.vega needed |
| 44.1 | Thu Aug 24 1989 14:46 | VEGA | 15 lines |
TOPIC | 45.0 | Thu Aug 24 1989 18:08 | KIT LOCATION | 4 lines |
| 45.1 | Tue Feb 20 1990 17:33 | New Process in Release Mgmt for CHOPS | 38 lines |
TOPIC | 46.0 | CHOPS V2.1 WITH VMS 5.1 ??? |
| 46.1 | Mon Aug 28 1989 14:34 | It should ... | 6 lines |
TOPIC | 48.0 | CHOPS ESCALATE PROBLEM |
| 48.4 | Mon Jun 18 1990 18:36 | Quotes, quotes, quotes ... | 24 lines |
| 48.6 | Tue Jun 19 1990 18:01 | | 17 lines |
TOPIC | 50.0 | Problem with double word LASTNAMES |
| 50.1 | Tue Oct 03 1989 11:46 | Added to CHOPS 2.2 bug list fixes | 13 lines |
TOPIC | 52.0 | Vanishing Solution data |
| 52.1 | Mon Oct 09 1989 15:28 | 2 people working on the same call | 16 lines |
| 52.3 | Mon Oct 09 1989 18:09 | Call being edited | 13 lines |
TOPIC | 53.0 | chops source code |
| 53.1 | Wed Oct 11 1989 17:11 | Interesting | 10 lines |
TOPIC | 58.0 | Large CHOPS system |
| 58.1 | Mon Nov 20 1989 13:54 | Split 180 users into 2*90 ??? | 40 lines |
TOPIC | 59.0 | Other Call Handling Systems
Other Call Handling Systems
|
| 59.1 | Mon Nov 20 1989 13:23 | RT101::ITS_SUPPORT | 1 lines |
TOPIC | 60.0 | Accessing TPU editor
|
| 60.1 | Tue Nov 21 1989 09:11 | CHOPS_VMS050_021 should solve the pbs | 12 lines |
TOPIC | 63.0 | Product customisation |
| 63.2 | Tue Dec 12 1989 17:24 | A few things are customizable without the code ... | 20 lines |
| 63.4 | Fri Dec 15 1989 10:06 | Badge Number Field IS alphanumeric
| 27 lines |
TOPIC | 71.0 | Keypad problem in command procedure |
| 71.1 | Tue Jan 16 1990 17:31 | Keypad should be available | 12 lines |
TOPIC | 72.0 | External Customer Queries |
| 72.1 | Fri Jan 19 1990 13:18 | Does this help ? | 26 lines |
| 72.4 | Thu Jan 25 1990 08:40 | Badge#, Escalation, Timer Infos | 52 lines |
| 72.9 | Tue Mar 06 1990 09:34 | Unsupported until V2.2 | 8 lines |
| 72.11 | Tue Mar 06 1990 14:21 | Some more info | 26 lines |
TOPIC | 73.0 | chopsecl questions ! |
| 73.1 | Fri Jan 19 1990 15:15 | LOGIN | 44 lines |
| 73.3 | Fri Jan 19 1990 15:51 | Might have several causes | 71 lines |
| 73.5 | Mon Jan 22 1990 17:37 | Chopsecl$dest <= Chops_node_name::chopsecl_account_on_chops_node | 23 lines |
| 73.8 | Tue Jan 23 1990 08:36 | Files' protections ??? | 13 lines |
TOPIC | 78.0 | TDMS Definitions |
| 78.1 | Tue Mar 06 1990 09:39 | Chops code requests | 8 lines |
TOPIC | 79.0 | Problem with Stars interfacing with Chops |
| 79.1 | Thu Mar 08 1990 11:13 | Work-Around ??/ | 10 lines |
| 79.3 | Tue Mar 13 1990 12:36 | | 6 lines |
TOPIC | 80.0 | How to STOP CHOPS |
| 80.1 | Thu Mar 08 1990 17:34 | Chops On/Off Switch | 8 lines |
TOPIC | 87.0 | Understanding the TIME FIELDs |
| 87.1 | Wed Apr 18 1990 17:50 | | 32 lines |
TOPIC | 88.0 | Elapsed Time field displays "INVALID" |
| 88.2 | Mon Apr 23 1990 17:41 | Call.start_date > $gettim | 8 lines |
| 88.4 | Tue Apr 24 1990 09:50 | Modify Times / Log allows start_date changes | 10 lines |
TOPIC | 91.0 | Callable Chops |
| 91.1 | Wed May 02 1990 11:34 | Still very limited for this version | 25 lines |
TOPIC | 100.0 | Rolling up data from many CHOPS databases |
| 100.3 | Fri Jun 08 1990 12:55 | No technical issues | 26 lines |
TOPIC | 105.0 | Fri Jun 08 1990 12:33 | Note moved : automatic assign algorithm | 10 lines |
| 105.1 | Fri Jun 08 1990 12:34 | Note moved : ECL Automatic assign algo... | 48 lines |
TOPIC | 110.0 | Some questions about CHOPS use |
| 110.2 | Tue Jun 26 1990 12:22 | | 56 lines |
TOPIC | 111.0 | Working hours/Response Time question. |
| 111.1 | Wed Jun 27 1990 14:16 | Used to compute Close-due-time | 7 lines |
| 111.3 | Thu Jun 28 1990 12:32 | Example | 44 lines |
| 111.5 | Thu Jun 28 1990 13:17 | OK, I see what you were lokking for | 8 lines |
TOPIC | 112.0 | Handling Planned Calls |
| 112.2 | Thu Jun 28 1990 12:36 | What's a planned call ? | 7 lines |
| 112.5 | Fri Jun 29 1990 14:25 | MODIFY TIMES ? | 11 lines |
TOPIC | 117.0 | Restrict access to CHOPS queues |
| 117.1 | Wed Sep 12 1990 15:28 | System wide or specialist switches ? | 17 lines |
TOPIC | 120.0 | No MANAGER ??? |
| 120.1 | Wed Aug 01 1990 14:15 | A workaround | 32 lines |
TOPIC | 121.0 | CHOPS performance required |
| 121.1 | Tue Aug 14 1990 16:45 | | 14 lines |
TOPIC | 124.0 | How does CHOPS calculate nr-of-closed calls |
| 124.1 | Fri Aug 31 1990 15:35 | Chops$call | 6 lines |
| 124.2 | Fri Aug 31 1990 15:42 | Start Date vs Repeat Date and Chops Reports | 7 lines |
| 124.4 | Fri Aug 31 1990 18:31 | | 8 lines |
TOPIC | 128.0 | How to process long term calls ? |
| 128.1 | Wed Sep 12 1990 15:17 | | 28 lines |
TOPIC | 129.0 | Default call priority |
| 129.1 | Wed Sep 12 1990 15:24 | Default priority/question file per product | 12 lines |
TOPIC | 132.0 | Fri Sep 21 1990 13:22 | Presentation Package Available | 34 lines |
| 132.2 | Fri Sep 21 1990 17:35 | Pointer to the rags files | 9 lines |
| 132.3 | Fri Dec 14 1990 10:19 | New location for the presentation package | 9 lines |
TOPIC | 133.0 | LOG/NAME= CONFUSION |
| 133.1 | Fri Sep 21 1990 15:17 | Yes, it's a bug ! | 13 lines |
TOPIC | 134.0 | Un-usable JOURNAL files. |
| 134.1 | Fri Sep 21 1990 17:18 | How come they die ? | 6 lines |