Conference rdvax::grateful

She's with Carmen Santiago (sp?) ;-)


Shawn
    

    Le petite poop?  Just how do you say that in French?
    
    Jamie

    She'll be back Friday ...
    
    				... Bob
    

RE:       <<< Note 215.3 by BOOKS::BAILEYB "Let my inspiration flow ..." >>>
                         -< according to her boss ... >-

   > She'll be back Friday ...
    
    
     Geeze, and I was just starting to have fun :^)




      

    She's in Europe getting beaten up by a customer who's local account
    team couldn't seem to use the crrect escallation method for  a problem
    they're having..so it went ballistic.
    
    Then she's visiting relatives.
    
    La Petite Poop, eh?  C'est formidable!
    
    	~le_dave
    

    actually i think the correct translation is "La Merde Petite"...
    
    				:^)
    
    					da ve

    Speaking as a local account team person (temporarily), the escalation
    procedure really sucks.  Usually the problem seems to get lost before
    it ever gets referred to the field - area or region often drops the
    ball, if they ever get it at all.  I've seen software problems drag on
    for months before the local office was even contacted.  Hardware is
    usually better, but not always.  The connection between the customer's
    emergency, and the higher levels of support, especially corporate
    support, is incredibly tenuous.  When the CSC goes to escalate a
    problem, there's better than a 50% chance that nobody will ever know
    about it, from my own experience.  If they don't sound the alarm, the
    local office is never even told.
    
    So, I don't think it's necessarily fair to point to the local account
    team for failing to use the correct escalation method.  They have the
    end responsibility, but they don't have much control or authority to get
    the job done.
    
    On the other hand, it's nice to hear that Lisa is actually working and
    hasn't simply shrunken down to the vanishing point! ;-)
    
    tim
    

Hi there ...

No I am back today, my boss was mistaken.  My boss was actually a bit confused
when he called my hotel and they had "no record" of me being there.  Knowing me
he was curious as to if I had gone AWOL!  :-)  Ha ha ha ha ha!!  ;^)

I made alot of interesting observations while I was over there, when I have
time I'll try to put them together.  Real quickly though I made a revelation;
arrogance attracts arrogance and friendliness attracts more friendliness. 
One of the seven wonders huh??!!??  :-) Contrary to what people would think I
encountered many friendly people willing to (voluntarily) help me in France. 
They weren't the cold snotty people that others are so quick to LABEL all
French people as (read stereotype) nor was I the arrogant American tourist that
others are so quick to LABEL all Americans as.  As a matter of fact I got one
of the nicest compliments from the men I was working with (1 from France, one
from Germany and one from Ireland) ... they said I was not a "typical
American".  :-)  

And Tim, sorry but in this case the account team can be blamed.  Whether you
feel it effective or not there is a procedure which should be followed and can
guarentee better results than trying to find the right engineering group to
work the issue (which is what this team did).  By the time they did get to the
right group the issue was months old and the customer was ready to sue the
Digital; had they opened a CLD the same people would have reacted much quicker.

Anyway, all that aside the business trip was a big success!  So much so that
while I was vacationing in the south of France the people whom I was working
with (and thier bosses) were calling my management telling them what a good job
I did!  I got back today and everyone knew what a success the trip had been and
congratulated me despite the fact that I was only able to communicate a short
update to my boss!  I feel real good!!  Tired, but good!  :-) :-) 

Lisa

By the way, as fun as it was it is good to be home.  I appreciate America alot
more now and I am happy to say (and feel) that ... I really needed it.

RE:      <<< Note 215.8 by LEDS::MRNGDU::YETTO "child of countless dreams" >>>
           -< My own note ... aw shucks!  :-)  I'm flattered!!  ;^) >-


>of the nicest compliments from the men I was working with (1 from France, one
>from Germany and one from Ireland) ... they said I was not a "typical
>American".  :-)  


 Did he finish the sentence and point out that the typical American is a bit
taller? :^)


  

  Jim "making up for lost time" H :^)

    ....or how about not vertically challenged. :)
    
    rich