Conference abbott::cruise_travel

461.0. "Thomas Cook rises to the Challenge!" by ISLNDS::FAUST_CLANCY ("In God We Trust, Others Pay Cash") Mon Aug 09 1993 09:37

    To be fair...........
    
    This morning I received a phone call from Customer Service at Thomas
    Cook in Maynard.  It seems that SOMEONE (not me!) printed out a copy
    of my note 460.0 and sent it to Thomas Cook.  At first I was miffed
    that Thomas Cook had access to Digital's Notes Files (!!!) but then
    the Customer Service Rep explained to me that someone had sent it to
    her in the mail.  BTW, her name is Devon and she is reachable at 
    800-374-5858 PRESS 2 for anyone who has complaints about Thomas Cook.
     
    She told me about a "value book" that Thomas Cook offers DEC employees
    that has coupons good for $50.00 off a land package or air package
    booked with Thomas Cook.  I haven't received the coupon book yet, but
    when I do, I'll create a new listing for that.  These coupons are
    what Thomas Cook offers to DEC employees rather than discounts....
    
    She had been in touch with the personal travel agent I was using to
    get quotes for my Meditterranean cruise and is doing her best to find
    out why Thomas Cook can't give a DEC employee the cheapest price
    FIRST instead of having that employee run around and get a million
    quotes....  
    
    Stay tuned!
    
    Debra
    

    People who forward notes to outside businesses could easily cause
    the shutdown of the notes conference !  At the very least edit out
    the name and phone number.

This is an example of why most conferences do not allow the mention 
of company names when discussing quality of service.  If the note makes
it to the outside world, DIGITAL, not the author of the note, may be
held for LIBEL of SLANDER.  Be very careful when discussing different
vendors.  Especially if you are not giving a favorable report!

dale

	The notes I have entered have been to share information with
        other Digital employees with a common interest in cruising.
        To send a note outside of Digital without the author's
        permission, makes me wonder if I want to enter any more
        cruise reports or thoughts in this file...