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Conference abbott::cruise_travel

Title:CRUISE TRAVEL
Moderator:XANADU::FAMULARO
Created:Thu Aug 04 1988
Last Modified:Thu Dec 12 1996
Last Successful Update:Tue Dec 31 1996
Number of topics:562
Total number of notes:2834

441.0. "Mistake in charging" by ISLNDS::COSTA_P () Thu Apr 08 1993 17:31

    My fiance' and I booked our Carnival cruise last month....We were
    quoted a price of $999.00 per person (category 1) ( I know, they are
    bunk beds).  The travel agent told us to call around...if we could find
    it cheaper they would match it or beat it....
    
    So I made some call and found a place that was $80.00 per person
    cheaper.  So the agent is charging us $919.00.
    
    Well this is great, but we went to pay off the cruise and notice they
    charged us $50.00 less on top of the $80.00 per person, so in other
    words we saved $210.00.
    
    Well there was a message on our answering machine from the agent, I'm
    sure it's because of the mistake.  What I would like to know is do we
    pay them the $50.00, it was there mistake....I hate to fight about it 
    with her...she was great...and so helpful.
    
    Pam
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441.1My vote? Give it back.MISERY::VASQUEZ_JEThu Apr 08 1993 19:458
    Just MHO, of course, but the travel agency negotiated in good faith
    with you, even cutting their commission to the bone to get your
    business.  You made an agreement with them and I think you should honor
    it.
    
    Think how you would feel if you were the one who made the mistake!
    
    -jer