T.R | Title | User | Personal Name | Date | Lines |
---|
1555.1 | need more EUG members | SUBSYS::ORIN | AMIGA te amo | Thu Jul 21 1988 23:32 | 26 |
| Hi Nick -
Welcome to COMMUSIC! I and a friend are looking at purchasing two EPS at
a bargain price thru Union Music in Worcester MA. I am working with the
owner of that store, Carl Kamp, to help our DECMS (Digital Employees
Computer Music Society) get discount equipment as well as share patches,
information, samples, etc. We are also developing an Ensoniq User's
Group there. I think they have the latest documentation, but not sure
since I don't own one yet. I am *very* impressed with sounds from the
EPS. I don't particularly care for the "feel" of the clicky keyboard,
but I'll probably use my Kurzweil MIDI board for most real time playing
anyway. I'm using both a Mac with Performer 2.0 and Composer software,
and a Roland MC500. I think the best way to exchange sounds might be
to bulk mail the disks every so often. They are light and compact, so
it shouldn't cost very much. I plan on sampling my other synths such
as the D50 and Kurzweil 1000PX, as well as cross sampling the S550 sound
library. As far as I can tell, since Roland makes their sound library
available free, there should not be any copyright problems. The
copyright applies to the disk and its binary data, not the sound. The
EUG at Union has quite a large disk library developed which is public
domain. How about checking on the weight of the disks and the UPS or
mailer costs via US mail? Are you using double sided double density
disks (2DD)? Do you have the 9 factory disks, which include incredible
harpsichord, pipe organ, sax, drums, etc.?
dave
|
1555.2 | pointers to older notes | SUBSYS::ORIN | AMIGA te amo | Thu Jul 21 1988 23:46 | 17 |
| Here is a pointer to other notes of interest...
836 Mirage
857 Mirage
1001 SQ80, EPS
1291 EPS
Let's please try to keep this note focused on forming and improving an
Ensoniq User's Group and not go down the copyright rat hole. Please...
I am adding the keywords EPS, ENSONIQ, MIRAGE to this note. If anyone
knows of any other older notes that pertain to this topic, please add
keywords to them and/or put a pointer in reply to this note.
thanks,
dave
|
1555.3 | An EPS owner speaks (woof!) | PAULJ::HARRIMAN | Art is not nice | Fri Jul 22 1988 11:37 | 9 |
|
I have an EPS with a serial number in the high 400s. I've had it
since late April. I have not received any new documentation but
I have picked through most of the menus anyway.
Send mail if you need help or post questions here.
/pjh
|
1555.4 | A Mirage owner appears on the horizon... | SYNTH::SEIGEL | | Fri Jul 22 1988 16:08 | 4 |
| I have a Mirage, lots of sounds, and will ship myself to Alaska
if you'll pay postage and handling.
Andy
|
1555.5 | EPS Questions | DENALI::KELLYNI | | Fri Jul 22 1988 19:13 | 28 |
| Good to see you guys...
I have a few questions on the EPS:
First: How does one go about editing a sample. I want to add some
of the onboard effects to samples I have created. Mainly
velocity, and aftertouch. As well as warping the sound
with the harder you play (like the Dig EBass sounds).
Second: How to link sequences into songs and save the pan settings.
Third: Is it possible to create a total synth sound without usin
a sample. In otherwords can you use a sample wave form
a create different sounds with the same wave??? How???
I love my EPS, I even like the clacking keyboard. But I being a
neophyte to synths and the piano and general don't have much to
compare it to.
I have a huge amount of samples that I have created from CD's that
I love to dink with. If I could only force the sample to react
like an instrument instead of a recording. For anyone who has
never heard of the Art Of Noise, you sould pick up a copy of any
of their albems. For the true synthoid experience, just listen.
Fairlight II keyboards are incredable...
Until the next time...
|
1555.6 | Not terribly difficult | PAULJ::HARRIMAN | Art is not nice | Mon Jul 25 1988 09:48 | 59 |
|
> First: How does one go about editing a sample. I want to add some
> of the onboard effects to samples I have created. Mainly
> velocity, and aftertouch. As well as warping the sound
> with the harder you play (like the Dig EBass sounds).
>
<edit> <wave> then move the arrow key to the right (WS= prompt)
Then hit a key to select a wavesample. You can't edit unless you
select a wavesample.
Once you do that, the <edit> pages work as advertised. Try the
different loops. For a multi-wavesample patch you must do this for
EACH wavesample.
Velocity is accomplished in the <edit><amp> page, or the envelope
generator for that, or the filter. One of those.
Aftertouch? What kind of aftertouch? AT is a parameter, not an effect.
If I get your drift, you are trying to make aftertouch *do* something.
Well, the aftertouch is a parameter which can be bound to the
oscillators. You want vibrato, it's something like <edit><mod> then
you scroll over to the MOD= and you then move the ^ key until you
get TOUCH or TOUCH+WHL.
> Second: How to link sequences into songs and save the pan settings.
Not sure what the problem is, but... I can't answer for the "link
sequences into songs" part since I don't use the EPS sequencer at
all. The "save the pan" setting can be accomplished in a couple
of ways - you could make a performance preset, or you could just
change the pan settings and save the instruments to a new disk.
> Third: Is it possible to create a total synth sound without usin
> a sample. In otherwords can you use a sample wave form
> a create different sounds with the same wave??? How???
Absolutely. That's what the two filters, three EGs and other effects
pages are for. Your biggest problem is finding a waveform, since
it doesn't have an "oscillator" as such, it's not quite a synthesizer.
Not only can you make different sounds with the same waveform, you
can save those different sounds as "patches" using the <patch> sequence
of keys. Then those little buttons over the wheels will actually
do things.
I'm glad you like your EPS. I really like mine too. It sounds like
you have barely explored the nether regions of the <edit> mode pages.
The EPS is an incredibly versatile sampler.
You can 'cajole' your samples to react like instruments, with some
judicious use of filter parameters, envelope parameters, and amplitude,
modulated by the keyboard velocity, the aftertouch, and the two
wheels. It does take some practice.
/pjh
|
1555.7 | User Group Meeting | JAWS::COTE | feelin' kinda hyper... | Mon Jul 25 1988 13:38 | 11 |
| Karl from Union reminded me that there is an Ensoniq Users Group
meeting tonight at the store.
Hopefully White Snake will be outta there by then. The place was
over run with teenage girls. Argh...
Young, innocent, nubile...
{WHOA!}
Edd
|
1555.8 | ...but no Ensoniq users groups... | PAULJ::HARRIMAN | Art is not nice | Mon Jul 25 1988 14:03 | 6 |
|
there are times when one wishes that teleportation was a reality.
At least we got the girls in Vt too...
/pjh
|
1555.9 | Hey thanks, but... | DENALI::KELLYNI | | Mon Jul 25 1988 19:43 | 19 |
| Thanx pjh
You helped me out a lot. And I fidured out how to link your sequences
into songs. It is soooo simple. Edit Song Steps! (command/Seq.Song.)
and you can arrange and compose at will. And after you have fit
your sequences into a song, you can layer eight more tracks ontop
of the sequence layers. The EPS is amazing...!
But, I am still against a wall when it comes to editing a wave form.
I understand how you must select a wave to edit. Once I do this
and play around with the edit mode I can't distinguish any difference
in the sound. I have played with the different types of loops.
I can edit a sample, but I am still confused as to how to program
parameters on the EPS (and those funny black patch select keys).
I wish the manual would inform me of how to step throgh it.
A confused EPS hacker shreeks!
|
1555.10 | Does a sampler do wavetable synthesis? | BAILEY::RHODES | | Tue Jul 26 1988 10:06 | 12 |
| > Third: Is it possible to create a total synth sound without usin
> a sample. In otherwords can you use a sample wave form
> a create different sounds with the same wave??? How???
This touches upon an interesting subject. What you really want is a sampler
*and* wave table synthesizer in one box. A sampler contains many cycles of a
waveform digitized over time. A wavetable synth contains just one cycle of a
waveform that is read out over and over to create a continous signal. So I
guess the question is, can you set your loop point in the EPS to occur after
only one cycle of signal data has been read?
Todd.
|
1555.11 | | PAULJ::HARRIMAN | Oh, Load, have mercy | Tue Jul 26 1988 11:56 | 34 |
|
re: .-1
The answer is quite simply : yes.
You do this by getting into the start/end/loop menus and you just
find a likely wave (it finds the zero-crossing for you) and you
just setcher loop points. About as complicated as eating pizza.
re: .-2
For more interesting results, instead of editing the wavesample
itself, try selecting a wavesample and playing with the filters
(notably moving the Fc down), controlling it via the EG which is
attached to the filter (one button up), and adjusting the resonance
(Q) upward. Envelope generation can drastically change your sound,
and the EPS has some 'preset' envelopes like 'string' and 'piano'
which can do some nifty 'cross-mod'-ish sounds.
Stick to basics first. You sound like you need to understand the
components of synthesis first, which will help you get a lot more
out of the instrument. The EPS has LOTS of things that a synthesizer
has...but the waveform generation is pure sampler. If you have lots
of waveforms to play with, try adjusting the length of the 'played'
portion into smaller loops.
One last thing. If you haven't figured this out yet, when you
change a parameter, reply the note. These digital beasties don't
have analog feedback characteristics, and you have to retrigger
the noise to have it change (i.e. hit the key again). I really miss
that feature, which is why I still have so many old analog keyboards
lying about...
/pjh
|
1555.12 | Play it again, Sam. | CTHULU::YERAZUNIS | Gordian Knot Lock Co. | Tue Jul 26 1988 12:02 | 9 |
| Ire .11
I think you mean "rePLAY the note", not "reply the note".
We'll be glad to hear that he got it to work but ...
:-)
|
1555.13 | just call me "fumblefingers" | PAULJ::HARRIMAN | Oh, Load, have mercy | Tue Jul 26 1988 12:07 | 7 |
|
re: .-1, .-2
and you should hear me play.... soon, folks, commusic VI hopefully.
I've been gigging/working too hard. Got three candidates though.
/pjh
|
1555.14 | to learn to learn | DENALI::KELLYNI | | Wed Jul 27 1988 09:24 | 7 |
| Yup, you really can't know to much about sound and synthesis.
I take it that the library could help me out a bit. Bit I need
a focus, a direction to head so I don't get swamped in the information
age we live in.
Nick
|
1555.15 | Capturing one period of a periodic waveform | BARNUM::RHODES | | Wed Jul 27 1988 10:34 | 25 |
| > You do this by getting into the start/end/loop menus and you just
> find a likely wave (it finds the zero-crossing for you) and you
> just setcher loop points. About as complicated as eating pizza.
Is there some special software in the EPS that allows you to determine the
period of a signal? In other words, given a periodic waveform that crosses
zero many times in one cycle (see below), can the EPS determine where to put
the loop point to capture one cycle?
____
/ \
/ \
_ / \
/ \ / \
\------------/---\---/------------\
\ / \_/
\ / ^
\ / |
\ / desired
---- loop point
Thanks,
Todd.
|
1555.16 | Well it works for me.... | PAULJ::HARRIMAN | Oh, Load, have mercy | Wed Jul 27 1988 12:42 | 21 |
|
re: .-1 "setcher loop points"
well, yes and no. It's mildly intelligent in that it seems to
jump by a full wave (it's not exactly documented but it acts like
it makes sure that the "n" point is one that matches the "n-1" point
zero crossing in appearance. It depends on the complexity of the
wave though. My piano sample was a good example of a confused loop.
It occasionally got confused and apparently caught the middle crossings
because the timbre changed dramatically. But my father's trombone
made an excellent loop (although it was a complex wave) and it was
very simple to set it up so that you couldn't hear the loop point.
So I think that the EPS does at least attempt to determine an entire
cycle, if you choose to step in cycles. Of course, you can also
step by sample point. This makes for some really nasty noises at
the loop points, as anybody who has sampled and looped probably
knows.
/pjh
|
1555.17 | Autoloop | DENALI::KELLYNI | | Thu Jul 28 1988 20:58 | 2 |
| You can tell the EPS to autoloop or not. It is a smart OS in that
puppy.
|
1555.18 | well, "smart" is a subjective term | PAULJ::HARRIMAN | Comic Characters <> anatomically correct | Fri Jul 29 1988 18:11 | 8 |
|
well, yeah, and then some. It does synthesized loops too, but you
really need to listen to the results.
Yup, relatively decent OS. How come they left off "delete a file"
from the menu?????!!!!
/pjh
|
1555.19 | EPS SCSI? | DENALI::KELLYNI | | Fri Aug 12 1988 17:16 | 7 |
|
Has anyone got the SCSI port upgrade yet??? I need one badly!
I already have the drive, and the cable. What's the price?
Nick
|
1555.20 | 2x + SCSI | SUBSYS::ORIN | AMIGA te amo | Fri Aug 12 1988 17:53 | 6 |
| > Has anyone got the SCSI port upgrade yet??? I need one badly!
Union Music in Worcester MA says the 2x memory expander with SCSI will
cost about $500 installed.
dave
|
1555.21 | MORE SCSI TALK | DENALI::KELLYNI | | Tue Aug 16 1988 20:31 | 16 |
|
Already have the 2x expander. And I can throw an SCSI interface
in myself. Has anyone every looked inside their EPS? It is kinda
neat how things are setup. I had a drive problem a few weeks back,
it was easy to fix.
What I want to know is how a person could order the pieces parts
fort the SCSI port. It looks to be nothing more than a cable adapter
to a 50 pin...
I'm calling Union Music tomorrow to see if they can help me. If
not, are there any others I could contact??? I've called Ensoniq
and they don't talk to people who don't sell their products...
Nick
|
1555.22 | next EUG meeting | SUBSYS::ORIN | AMIGA te amo | Fri Aug 26 1988 15:11 | 27 |
| Reminder...
The next installment of the Ensoniq User's Group (EUG) will be next
Monday evening at 7:30 pm at Union Music in Worcester, MA.
Time: 7:30pm-9pm
Date: Monday, August 29, 1988
Place:
Union Music
142 Southbridge St.
Worcester, MA 01608
(508) 753-3702
contact Jeff Majeau (keyboards) or Carl Kamp (owner)
Everyone is welcome, owners and interested.
I talked to Jeff this afternoon. He told me about the new ME1A 2x memory
expander for the EPS sampler that should be available in several weeks.
This unit is user installable, and with a little extra hardware has SCSI.
I particularly like this approach to incremental expandability. Prices not
yet set, but cheaper than the existing 2x expander, due to user installation,
probably around $295. I will be at the EUG next Monday, so I hope to see
some of you there. The Union gig is still set tentatively for Sept. 22.
Please send mail to SUBSYS::ORIN if you have not already responded.
dave
|
1555.23 | EPS Hardware | SUBSYS::ORIN | AMIGA te amo | Mon Sep 19 1988 11:23 | 21 |
| Jeff Majeau, the keyboard person at Union Music in Worcester Ma. sent me
an article from the Transoniq Hacker, an Ensoniq news letter. The article
goes into the hardware contained in the Ensoniq EPS sampling keyboard...
Keyboard Assembly:
identical to the SQ-80, 68HC11 �P for keyboard scanning and display control
Main System:
68000 CPU, 10 Mhz clock
68681 Dual Uart for keyboard and MIDI
68440 DMA chip, 4 channels, only 1 in use currently, ch. 2 for SCSI
1772 Disk Controller
32k x 16 ROM O/S
32k x 16 RAM O/S
256k x 13 RAM Sample RAM and sequencer
DOC II Digital Oscillator Chip, digital filtering
dave
|
1555.24 | EPS volume pedal | LEDDEV::HASTINGS | | Mon Oct 31 1988 17:33 | 12 |
| I had a small problem with my EPS that I thought I'd share.
I used a Casio volume pedal on the CV socket. It worked fine for
controlling the volume, BUT, I noticed that the sequences I recorded
were sort of muted. If I STOPped the sequence then CONTINUEd it,
it came back at full volume. Finally I realized that it was the
pedal that wouldn't allow full volume whenever it was plugged in.
Have any other EPS owners noticed this? Is it not a problem
with the Ensoniq volume pedal?
Mark
|
1555.25 | trimming wave samples? | LEDDEV::HASTINGS | | Mon Oct 31 1988 17:42 | 18 |
| Somewhere in this notes file I remember reading of an EPS owner
who conserves him memory by trimming the samples, (was that you
Paul H?) I have a question.
I got out the Grand Piano sample that comes with the EPS. I
identified the layer that I wanted to keep. Next I identified the
wave forms I needed for that layer. I then proceeded to eliminate
*all* the wave samples that were not in that layer. Result: I trimmed
the 948 block Grand Piano sample to a svelt 908 block sample. (I
mean... Big Deal ;-} Am I missing something? Is there a way to free
up more memory that I am not aware of and *still* have sound over
the entire keyboard?
BTW except for memory limitations (my 2X memory is backordered)
I love this synth more and more every time I use it.
Thanks,
Mark
|
1555.26 | That's a feature | PAULJ::HARRIMAN | THINK before you VOTE.It's the LAW | Tue Nov 01 1988 11:53 | 34 |
|
re: .-2
Depends. Looks like a continuous CV does get seen on the CV IN
port, and can affect your patches that use it. It's a misfeature
in that if you are sequencing over time, you still have some real-time
control of the volume parameter. The same thing is possible with
the data entry slider.
re: .-1
That wasn't me, but I do it too. The reason you didn't save much
space is that the vast majority of data in a sample is the sound
itself. The note you referred to was dealing with smaller wavesamples
although there were a LOT of them (power drums I believe). The Grand
Piano is a LARGE wavesample, and the layers are just parameter copies
of the large wavesample.
To make it smaller (it won't sound right but go ahead and try
it) you need to edit the wavesample, move back your loop end point,
THEN move back the sample end point to match the loop end point,
make sure the "loop point" isn't out of memory bounds, and then
truncate the wavesample when it sounds right. You'll save memory,
although you then compromise the sound.
If you want a piano that uses less space, diddle with Rock Piano,
especially the filter settings.
Glad to see some other people doing more sophisticated things with
their samplers.
/pjh
|
1555.27 | More on trimming EPS samples | SMURF::NEWHOUSE | | Tue Nov 01 1988 13:06 | 20 |
| RE: .25 (EPS sample question)
Yeah, after I did the drum trimming (very good savings) I also
tried the piano. I liked the grand piano sound too so I did
the exact same thing you did. Like .26 says, the space is all consumed
by the number and size of the wavesamples left in the layer that you
kept. Rather than mess with the wavesamples themselves at that point
what I did was to figure out the range of the keyboard that I wanted
since I did not use all the available keys. Then I deleted the
wavesamples that were saved for them. It left me with a three or
so octave piano that was smaller. The problem with this is that
this 'new' instrument is now song specific. Jeff at Union has
a very small piano sample that sounds so-so, if you are interested.
-Tim
PS: I had bought the demo EPS from Union, after using it for a week
I realized the amount of disk drive usage and the button pushing
that this demo machine had lived through was too chancy. I
brought it back to Union Music in Worcester and Jeff
let me change it (plus a few bucks) for a new one. I took
the new one home and it wouldn't boot. Pretty ironic, eh?
|
1555.28 | EPS in live situation?? | LEDDEV::HASTINGS | | Mon Nov 07 1988 17:34 | 17 |
| Anyone out there with an EPS care to share some techniques on how
you use the EPS?
I am about to join a band and would appreciate hearing from
anyone that has used the EPS in a live situation. How did you manage
loading your samples, and songs. How do you organize your disks?
What do you have in the way of backup, both hardware and software?
How delicate is the EPS in regards to schlepping it around? How
sensitive is it to vibration, heat, cold, humidity???
I plan to get a Calzone case, or equivalent, fairly soon, to
protect my EPS. I am a bit concerned about the survivability of
the beast. The last time I gigged out was sooo long ago and with
equipment that was far less dependant on the microchip. (ie: a Rhodes
88).
Thanks for any advice and pointers in advance.
Mark
|
1555.29 | | WEFXEM::COTE | The Ether Bunny | Mon Nov 07 1988 17:36 | 8 |
| I use a Mirage when gigging and by far the best thing I've done
wa make a disc with the 3 sounds I use most often on it. (Horns,
B3, and strings.) I just leave that one in the drive 95% of the
time.
EPS prolly makes this easier....
Edd
|
1555.30 | oh yeah | TALK::HARRIMAN | Vote, dammit! | Tue Nov 08 1988 09:05 | 8 |
|
re: .-2
I use it live. It's wonderful. I usually leave the piano on inst
1, and load others in as needed. Being able to load while playing
is a great feature. I could go on but now I won't.
/.pjh_in_class.
|
1555.31 | latest EPS info | SUBSYS::ORIN | AMIGA te amo | Fri Nov 11 1988 16:00 | 30 |
| I just called Ensoniq customer service and got the following info...
Ensoniq Customer Service
Joe Paschall
(215) 647-3930
1. Manual - The advanced user's guide is at the printers and should be
available at the end of the month. It will be sent to
everyone who sent in their owner registration card.
2. OS - The OS is at version 2.1. I talked with Joe Paschall, the
customer service rep, who said that he will send me a copy
by mail. We can then make additional copies for ourselves.
3. Backup - I requested that a disk backup utility be added to the OS.
He said that is one of their most requested OS enhancements.
There are no immediate plans to add though.
4. 4X - Joe said that the 4X expanders are not going to be built
until the DRAM prices come down. Since this is not likely
to happen in the near future, don't hold your breath. It
could be several years.
5. SP1 - The SCSI port kit, which consists of documentation, chips,
and new OS, is readily available and costs $199.95 with
installation included. This is performed by the factory
authorized dealer/service centers.
dave
|
1555.32 | Build your own 8-out and SCSI port? | SMURF::NEWHOUSE | | Wed Nov 16 1988 10:54 | 19 |
| New OS with the SCSI port kit? Is that required or are they just
including it? I thought all you had to do was put the port on.
I am concerned because I have been hoping to get some hardware type
person to make me a homemade 8-output expander($295) and SCSI
port (199?). I have the new 2X memory cartridge. If you take it
apart you see an empty set of pins just waiting for a SCSI port
to be put on. I was hoping it would be relatively simple. I'd
be interested if any of you EPS owners attempt this.
Dave, could you leave a copy of that new OS down at Union - I'm
sure they'll want to add it to the their disk collection. I hope
with all these upgrades that it's not getting too big. I also
hope that they have been working on the sequencer. I've had it
hang the system and destroy sequences - seems to be in the copy
track function.
Oh! I also should metion that Union Music gave me a brand new
EPS (again) for the one that wouldn't boot correctly. They have
been fantastic to me!
-Tim
|
1555.33 | latest EPS update | SUBSYS::ORIN | AMIGA te amo | Mon Nov 21 1988 23:29 | 16 |
| Tim -
I just received the 2.1 OS in the mail from Ensoniq. I called up Jeff at
Union Music to let him know about it, and guess what, he just received a
version 2.2 from Bob Stillman the Ensoniq rep. Apparently, it fixes a bug
in the MIDI song pointer usage. So Union has 2.2 available for copying.
New factory sound disks will be arriving at the stores in the next few
weeks. Jeff has some advanced sample copies to listen to. Ensoniq claims
that 78 disks will be in the library before the end of the year. Each
factory disk costs $9.95, but they plan on offering them in groups of
five for a discount price. It will be interesting to see what sounds
they combine in these package deals.
dave
|
1555.34 | Quick Mirage questions | SYNTH::SEIGEL | | Wed Dec 07 1988 10:32 | 11 |
| I hate to drudge up that boring old Mirage, but... 8^)
Anyone out there have the "mod" that cleans up the Mirage's output? I
heard about this briefly at Union Music. It's not a factory mod; I seem
to recall that it was a circuit in Keyboard Magazine. Also, have there
been any new OS's since 3.2? The feature that would help me most would
be MIDI volume control, which seems to be lacking...
Thanks,
andy
|
1555.35 | Rack ears for a Mirage rackmount module. | MAY26::DIORIO | Cellulite Heroes never really diet | Tue Apr 11 1989 17:58 | 23 |
|
Forgive the continued discussion on the obsolete old Mirage, but..
I just bought a rackmounted Mirage (yes I already have the keyboard
version, too, but the price was too good to pass up), and it came
without the little rackmount "ears". I called up Ensoniq and they
said I can only but these through dealer...not direct. They also
told me that dealer cost= $3.75 for the rackmount ears. So I call
up Daddy's in Salem, and they say the only thing they can find in
their computer goes for around $40!!! I told them what Ensoniq said
about the dealer cost for this item, and my answer was "could you
call back tomorrow...we're really swamped in here...blah..blah..etc."
I haven't called them back yet, but has anyone else had any experience
trying to purchase rack ears for an Ensoniq product?
I want to have a comeback, if necessary, should these guys try to
give me a line of bull on the price. Even adding in shipping and
a hefty (100%) markup, the rack ears should not cost more than $10.
What gives?
Mike D
|
1555.36 | They did me right - but it was a while ago. | DYO780::SCHAFER | Brad - back in Ohio. | Wed Apr 12 1989 12:05 | 21 |
| Well, this confirms my suspicions that Ensoniq's customer service is
rapidly degenerating. I called 'em a few weeks ago and basically got
told to "boze off, honko". Nice guys.
Anyway, when I bought my 2 ESQ-Ms a year or so back, they arrived from
the dealer with no power cords, no rack ears, and no manuals (comments
on store are reserved). I called Ensoniq, and they (without
hesitation) agreed to take care of it, mailing me two kits containing:
a. a brand new manual
b. a brand new power cord
c. a set of rack ears, *with* screws
d. various other literature
My cost: $0. They even paid the shipping. Until recently, I would
have expected them to do the same for you.
The "$40 for a set of rack ears" story is ridiculous. I think I would
take that to the store manager or owner (in front of customers).
-b
|
1555.37 | Daddy's is alright by me. | MAY26::DIORIO | Cellulite Heroes never really diet | Wed Apr 12 1989 13:55 | 15 |
|
Well, everything is straightened out. I called Daddy's and Frank
(the manager of the Salem store) said he would order them for me
and said it would be $10 or less. Rather than complain about somebody
trying to charge me $40 (I mentioned it...and that it HAD to be
a mistake of some sort), I complained to him about Ensoniq's customer
service not being what it used to be, and making the dealers have to
do this kind of stuff, hassle for the dealer-hassle for the customer-
we're all in the same boat kind of thing, and I had no problem.
He was straight with me. He said that the $40 thing was for some
full 19" wide rackmount accessory, not what I wanted, and he said
$40 was even way too much for that. Everything's cool. I'm satisfied.
Daddy's is alright after all.
Mike D
|
1555.43 | Rock Steady! | WEFXEM::COTE | The fool screams no more... | Wed Apr 12 1989 17:29 | 11 |
| I can honestly say that I have NOT found Ensoniq's service (over
the phone) to be deteriorating.
Nine months ago I called them to get a new panel for my Mirage.
(The original is rusting.) Their response was "Contact your local
dealer...")
Two weeks ago I called them about the problems I outlined in 56.*
Their response was "Contact your local dealer..."
Edd
|
1555.44 | This is what I really meant to say | SUBSYS::ORIN | Hello, Ensoniq? When's the first VFX... | Wed Apr 12 1989 17:41 | 10 |
| A friend of mine recently purchased an EPS. He had intermittent problems
with it from the start. Union sent it back to Ensoniq. They replaced all the
boards, and gave him a new warranty. Total cost to him...0. Total hassle
involved...4 weeks shipping and repair. Customer service was excellent.
Union Music was excellent. I've talked to Ensoniq customer service
serveral times. Both Joe Paschall and Steve Coszia have always been
extremely helpful. I doubt that you spoke with either of them. Perhaps they
had someone covering the phones, or a new trainee who goofed.
dave
|
1555.45 | I like Ensoniq! They're service dept is great! | MAY26::DIORIO | Cellulite Heroes never really diet | Wed Apr 12 1989 17:51 | 14 |
|
I complained *to Daddy's* about Ensoniq's service dept...but only
for some sympathetic leverage...I don't really know who is supposed
to handle small after-market items like rack ears. I didn't consider
it a fault of Ensoniq's service dept. that they couldn't direct-ship.
I really appreciate the fact that Ensoniq's service people told
me how much the dealer pays for the rack ears. It was Daddy's that
I was getting ready to get steamed up about. I don't believe that Ensoniq's
service dept has gone down at all, and I admit I was probably wrong
to bad-mouth them to the people at Daddy's. I just wanted to make
sure I didn't get gouged on the price. The end doesn't justify the
means. Sorry Ensoniq.
Mike D
|
1555.46 | | DNEAST::BOTTOM_DAVID | and let the purges begin | Wed Apr 12 1989 18:14 | 4 |
1555.47 | | SUBSYS::ORIN | Hello, Ensoniq? When's the first VFX... | Thu Apr 13 1989 00:05 | 36 |
| <<< Note 1555.46 by DNEAST::BOTTOM_DAVID "and let the purges begin" >>>
> I deleted my .39 and .41 since the person I was responding to feels
> that I have no business or right to respond to this discussion.
>
> dbii
Not true. Incorrect conclusion.
Everyone has equal rights in this conference. Everyone's opinions are
important. My over reaction was hasty and I sincerely appologize to everyone
involved. We took the discussion offline, and it got even worse, with no
resolution. It is obvious that we have several widely polarized camps in
this conference, and it is easy for things to get out of hand. I guess the
lesson learned here is...
If you jump into it with both feet, better watch out where you land!
If we can all be a little more objective, it might help some. I guess I
shouldn't take such a personal interest in the welfare of American
music manufacturers. Ensoniq, Kurzweil, Alesis, Oberheim, and a few
others are all we have left. Having been a founder of Kurzweil, I still
take a very personal interest in their welfare. I also own equipment from
each of the above companies. Every company has it's good points and bad,
including Roland. Fortunately, nothing I've ever owned from Roland has
ever broken in 15 years of live performing and studio work. The only
problem I've ever had with any equipment was when my HR16 went schizo.
I sent it to Alesis, and they fixed it, and sent it back loaded with
all the latest demos. Now I have a quadraverb. It is superb. The Ensoniq
EPS is my all time favorite keyboard instrument. It's easy to use, solid,
reliable, and sounds magnificent. That's why I got so bent out of shape.
Ensoniq _really_ cares, and they need our support.
peace
dave
|
1555.48 | It *was* Steve. | DYO780::SCHAFER | Brad - back in Ohio. | Thu Apr 13 1989 10:50 | 12 |
| Actually, it was a fellow named Steve who told me to "buzz off" (in so
many words, of course). Must have been a bad day. Besides, it was
posted as an *observation* ... and I think I'm entitled to my opinions
(even if they are wrong 8-).
An aside - howcum everyone's been touchy lately? It's not limited to
this conference, either - every conference I watch has had an increase
in the number (and severity) of flames of late.
Sakes.
-b
|
1555.49 | breathe deeply... | SUBSYS::ORIN | Hello, Ensoniq? When's the first VFX... | Thu Apr 13 1989 11:35 | 27 |
| <<< Note 1555.48 by DYO780::SCHAFER "Brad - back in Ohio." >>>
-< It *was* Steve. >-
> An aside - howcum everyone's been touchy lately? It's not limited to
> this conference, either - every conference I watch has had an increase
> in the number (and severity) of flames of late.
Brad,
Perhaps it has something to do with the world situation...
Oil spills, terrorism, death threats, ozone depletion, riots, pestilence,
famine, homelessness, prejudice, drug wars, dropouts, taxes, elections,
national debt, elections, "defense" spending, layoffs, to name a few
(not necessarily in that order).
I don't know about you guys, but all of this stuff really puts me on edge.
Sorry about the flames, bud, I've been really defensive lately. Anyway, I
hope everyone has a nice long musical weekend to mellow out. Ignore the
papers, turn off the news, and above all, avoid yard work! (unless you like
it?)
8^))
take care,
dave
|
1555.50 | I think we all need a vacation... | MIDI::DAN | All things are possible | Thu Apr 13 1989 12:15 | 0 |
1555.51 | no flames on these boigers | MIZZOU::SHERMAN | but I'm feeling *much* better now ... | Thu Apr 13 1989 12:23 | 11 |
| Well, *this* Steve still has love in his little heart - what's left
of it since I now have *no* MIDI gear .... aaaaaaaargh ... sob ...
:-(
I'd *love* to be able to get an EPS or a Mirage or ... naaa ...
I'd never be happy with an SK-1 ... ;^) For now all I get to work
new tunes up with is my pocket analog sampler (aka cheapie tape
recorder). ('Course I'm still trying to get rid of my RS mixer,
but ... ooh, ow! leggo my hair!)
Steve
|
1555.52 | It's all drug-induced, anyway | CTHULU::YERAZUNIS | Forty-watt plasma rifle? | Thu Apr 13 1989 13:40 | 11 |
| re .49: Cold-turkey the caffiene.
I noticed I was arguing with co-workers, co-habitors, etc- and the
arguments were not productive.
So, I stopped drinking anything with significant caffiene. No coffee,
no tea, no coca-cola (the last is what _really_ hurt).
But I'm feeling *much* better now ... :-)
-Bill
|
1555.53 | A disagreement is not a "fight" | DREGS::BLICKSTEIN | Conliberative | Thu Apr 13 1989 14:10 | 9 |
| I think the root of many of these recent notes wars is that many
people view the expression of a differing opinion as a personal
affront. They interpret any disagreement as a "fight".
I'm very bummed by this because I love a good (well-conducted) debate
and notes would be the PERFECT medium for such debates were it
not for this seemingly pervasive attitude about disagreement.
db
|
1555.54 | I'm on tv in marlboro tonite at 7:30 | ANT::JANZEN | T - 500 picoseconds and counting | Thu Apr 13 1989 16:13 | 7 |
| I can't believe what goody-goody's you people are. What's wrong
with a little violence, as long as the Corporation isn't made liable?
Let's sling the hash, let it hit the fan, let it get out of control,
let it crash break up into a million pieces and go down in flames.
No, I changed my mind, we should be polite to one another.
To
|
1555.55 | this is the one | SUBSYS::ORIN | Hello, Ensoniq? When's the first VFX... | Thu Apr 13 1989 23:02 | 12 |
| If you have any complaints about any Ensoniq product, service,
customer service, repair, sale, or anything else relating to Ensoniq, please
contact:
Steve Coszia (215) 647-3930 Ensoniq, Head of Customer Service
If that doesn't work, I suggest contacting Bob Stillman, our local Ensoniq
area rep. He'll get word back to Ensoniq fast. Call Jeff at Union 753-3702 for
contact info. If we network these problems, we should get some action.
Thanks for your help. Whew, that's better :)
dave
|
1555.56 | Rackmount EPS in UK | MARVIN::MACHIN | | Fri Apr 21 1989 05:49 | 9 |
| Argent's in London have just announced that they stock the new
EPS-M rackmount sampler, and that they will shortly take delivery of
'a nuber of exciting new products from Ensoniq'. Details on the new
exciting products, and price on the EPS-M, restricted to personal
callers.
They also claim to be 'sole distributors'...'for the West End'!
Richard.
|
1555.57 | more EPS disks available | SUBSYS::ORIN | Hello, Ensoniq? When's the first VFX... | Wed May 10 1989 14:57 | 13 |
| Union Music now has volume 6 (my organ disk got into it!) and the signature
series in stock for the EPS. Jeff says the signature series are really hot.
The guitar set and the Craig Anderton set are supposed to be loaded with
goodies. These are 3 disk sets listing at $39.95, so they're not cheap, but
I expect premium quality. I'm going in tonight so I'll post a review soon.
dave
ps. I recently upgraded to the 4X memory expander. What a pleasure to be able
to load up all those instruments at once!
pps. These disks and memory expanders are helping me avoid a major MIDI fix...
so far...however, the VFX is also in stock and well...8^))
|