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Conference clusta::acms

Title:	ACMS comments and questions
Notice:	This is not an official software support channel. Kits 5.*
Moderator:	CLUSTA::HALLAN

Created:	Mon Feb 17 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4179
Total number of notes:	15091

4173.0. "How to Debug ACMS" by CLUSTA::HALL (Bill Hall - ACMS Engineering - ZKO2-2) Tue May 27 1997 23:11

    
    
    	If the users of this conference had some knowledge to what
    	SWL listings produced and had access to the what the PC's
    	meant, would you be interested in learning how to take a
    	SWL PC and relate it to ACMS code? Would this help you
    	in servicing your customer, would it help in making sure
    	that cases you submit to engineering have all the needed
    	data, would it help in your understanding of ACMS?
    
    	Debugging ACMS is not rocket science (otherwise I'd be
    	at NASA)..it's pretty straight forward and lots of times
    	it's a big dead end.
    
    	This information is going to become part of the Internals
    	course given to customers...now do you really want some
    	customer calling up saying "I traced this PC to ACMSHR
    	+ACM$SUB_INIT and I noticed that one more of
    	my passed parameters were corrupted".
    
    	Thoughts?
    
    	Bill

T.R	Title	User	Personal Name	Date	Lines
4173.1	How is the moon :-)	CARDHU::BOURAKOFF	MCS/IM Switzerland 761-4820	`Thu May 29 1997 03:44`	5
	and .... "and relate it to ACMS code ?" do you mean that the customers will be able to by a CD with the ACMS source code :-) Otherwise learning how to take a SWLUP PC is not really useful ... Pierre
4173.2	2c	KERNEL::BIRKINSHAW	Press Enter to Exit	`Thu May 29 1997 07:26`	6
	I wouldn't mind that ability myself. Access to source code for the CSC's is patchy at best. And increasingly our so called software specialists just don't have the skills to debug at that level...blame Microsoft ;^) Simon.
4173.3		TAV02::GODOVNIK	Haim Godovnik	`Sun Jun 01 1997 05:03`	6
	How about an internal ACMS support course for digital employees that have to support those customers? Haim G.
4173.4		CLUSTA::HALL	Bill Hall - ACMS Engineering - ZKO2-2	`Sun Jun 01 1997 09:54`	14
	There's always been a support course, since sometime aroung V2.0. The problem has always been that no one wants to schedule it and even when it's scheduled, there's very little interest. The goal of the new internals course is to merge the previous support course materials and other internals information into a course that can be easily updated. We want to teach this to customers since most of our customers (at least in the US) do not have the luxury of having a local Digital person that knows ACMS. Engineering has become the first line of support. Bill