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Conference clusta::acms

Title:ACMS comments and questions
Notice:This is not an official software support channel. Kits 5.*
Moderator:CLUSTA::HALLAN
Created:Mon Feb 17 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4179
Total number of notes:15091

4164.0. "acc crashed - v4.1" by CSC32::J_HENSON (Don't get even, get ahead!) Wed May 07 1997 12:18

acms v4.1, ovms v6.2, alpha, acmsdi v2.2 eco 1

I don't know what has happened.  I posted this as note 4162 on
Monday, but it has disappeared.  Maybe I'll have better luck this
time.

A customer (Banker's Trust) is reporting an acc crash.  His system is 
primarily a backend to an acms desktop server.  There may also be a few
SI agents that submit requests.

The acc is dying.  In the swlup log, only acmsmss-e-interr, internal err
detected is reported.  The accouting log shows that it died with
a status of 0.  There is not acc process dump.  The atr log did
not have any relevant information.

This occurred on a development system, and has happened more than once.
However, the customer reports that he has not been able to see
any consistency with this.

I will post the swlup and accounting log info in the next reply.

The customer will consider upgrading to 4.2 if we can give him some
assurances that it will fix the problem

For now, the customer really only wants engineering to look at what has
happened and make whatever determination we can.

Please advise.

Thanks,

Jerry
T.RTitleUserPersonal
Name		DateLines
4164.1swlup and accounting log infoCSC32::J_HENSONDon't get even, get ahead!Wed May 07 1997 12:20555
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 1
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
%Unknown message - error code 00FDA32A
 
------------------------------------------------------------------------------------------
------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 20004000
PSL = 00000009  AP = 00000001  FP = 7FF95AC0  PC = 0012A3C4

SR14 = 00000000
SR29 = 7FF95AC0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 000C9260  ENT MASK = 200003FC
PSL = 00000009  AP = 00000001  FP = 7FF95B30  PC = 0012D370

SR2 = 00000918
SR3 = 00370200
SR4 = 00371900
SR5 = 000D6F00
SR6 = 00000001
SR7 = 00000001
SR8 = 00000000
SR9 = 00000068
SR29 = 7FF95B30
 
----------------------------------------------------------------------------------------------------------------------
--------------
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 2
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 20000004
PSL = 00000009  AP = 00000001  FP = 7FF95B60  PC = 0012A4A8

SR2 = 000B5158
SR29 = 7FF95B60
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 20000000
PSL = 00000009  AP = 00000001  FP = 7FF95DC0  PC = A91E82BC

SR29 = 7FF95DC0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 000C9260  ENT MASK = 200000FC
PSL = 00000009  AP = 00000002  FP = 7FF95E40  PC = 00192C58

SR2 = 00000001
SR3 = 89DC16D8
SR4 = 00000001
SR5 = 89D85528
SR6 = 00000000
SR7 = 00000001
SR29 = 7FF95E40
 
------------------------------------------------------------------------------------------------------------------------------------
 
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 3
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 20002008
PSL = 00000009  AP = 00000002  FP = 7EE759F0  PC = 80090664

SR3 = 89DC16D8
SR13 = 89DC19D0
SR29 = 7EE759F0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 2000200C
PSL = 0000001B  AP = 00000005  FP = 7EE75A30  PC = 80091E6C

SR2 = 00010550
SR3 = 00020094
SR13 = 00017D40
SR29 = 7EE75A30
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 2000001C
PSL = 0000001B  AP = 00000005  FP = 7EE75A70  PC = 00033E10

SR2 = 000113A0
SR3 = 00020120
SR4 = 00000001
SR29 = 7EE75A70
 
------------------------------------------------------------------------------------------------------------------------------------
 
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 4
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 2000001C
PSL = 0000001B  AP = 00000005  FP = 7EE75AC0  PC = 00035914

SR2 = 000101A0
SR3 = 00000001
SR4 = 7EEC6674
SR29 = 7EE75AC0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 2000000C
PSL = 0000001B  AP = 00000005  FP = 7EE75B30  PC = 000301AC

SR2 = 7FFBF818
SR3 = 7FFBF928
SR29 = 7EE75B30
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 00000000  ENT MASK = 20003000
PSL = 0000001B  AP = 00000005  FP = 7EE75B80  PC = 0005D988

SR12 = 7EEB6310
SR13 = 7EEB7FF0
SR29 = 7EE75B80
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.73
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 5
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

 
PID = 254026AA    PC = 0012A3C4    PSL = 00000009
 
Process UIC  : [001,020]
Process name : ACMS01ACC001000
Username     : ACMS$ACC    
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
 
Hand = 89D9FC80  ENT MASK = 20001FFC
PSL = 0000001B  AP = 00000005  FP = 00000000  PC = 7EEF7EE4

SR2 = 7EEB6450
SR3 = 00000001
SR4 = 00000000
SR5 = 7EEC6934
SR6 = 00000000
SR7 = 00000001
SR8 = 00000000
SR9 = 00000068
SR10 = 7EEB6310
SR11 = 7FF4C1A2
SR12 = 00000000
SR29 = 00000000
 
----------------------------------------------------------------------
--------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:52.90
 
PID = 254028EC    PC = 804419C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
%ACMSDI-I-EVENT, Desktop ACMS event occurred; description follows
-ACMSDI-E-UNEXPDEL, unexpected deletion of client 009CBDA8;00000001


<<<<<<<<<< MORE OF THIS, AND THEN >>>>>>>>>>>>>>>>>>>>>


SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 25
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001CAAB0    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 00000000  ENT MASK = 20000004
PSL = 0000001B  AP = 00000005  FP = 7EE0DB30  PC = 00020054

SR2 = 7FFBF880
SR29 = 7EE0DB30
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001CAAB0    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = A9303900  ENT MASK = 20002084
PSL = 0000001B  AP = 00000005  FP = 7EE0DBB0  PC = A9300170

SR2 = 00000000
SR7 = 7FF9C9E0
SR13 = 7EED6900
SR29 = 7EE0DBB0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001CAAB0    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 7EED68F0  ENT MASK = 20002030
PSL = 0000001B  AP = 00000005  FP = 00000000  PC = 7EEFE160

SR4 = 00000001
SR5 = 7FFBF800
SR13 = 7EED68E0
SR29 = 00000000
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 26
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
%ACMS-I-BUGLOG1, PC=7EE0CE10 Tscb_loc or ATB=FFFFFFFD
-ACMS-I-BUGLOG2, AP=00000002 FP=7EE0D550 SP=7EE0D550 PSL=0000001B
-ACMS-I-BUGLOG3, R0=00FDEEF9 R1=80FB4300 R2=00170A40 R3=00000008 R4=00170A90
-ACMS-I-BUGLOG4, R5=00000001 R6=00170A90 R7=00FDA03B R8=00000000 R9=00156430
-ACMS-I-BUGLOG5, R10=00170B40 R11=008D7278
-ACMS-I-BUGLOG6, R12=00170A90 R13=89DC15D8 R14=00156438 R15=7EED5DA0
-ACMS-I-BUGLOG7, R16=00000008 R17=00170A90 R18=7FF66000 R19=89D84200
-ACMS-I-BUGLOG8, R20=7FF664A0 R21=00000000 R22=80FB4300 R23=89D84AB0
-ACMS-I-BUGLOG9, R24=89D84AB0 R25=00000002 R26=001CAB2C R27=00170A40
-ACMS-I-BUGLOG10, R28=00000000 R29=7EE0D550 R30=7EE0D550
-ACMS-I-BUGLOG11, Arg= 00000008 00000000
 
----------------------------------------------------------------------------------------------------------------------------
--------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
%SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual address=00000008, 
PC=001CAB18, PS=0000001B
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 00000000  ENT MASK = 20004000
PSL = 0000001B  AP = 00000001  FP = 7EE0CDE0  PC = 001DE3C4

SR14 = 00156438
SR29 = 7EE0CDE0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 27
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 0017D260  ENT MASK = 20001FFC
PSL = 0000001B  AP = 00000001  FP = 7EE0D280  PC = 00218494

SR2 = 00000918
SR3 = 00000008
SR4 = 00170A90
SR5 = 00000001
SR6 = 00170A90
SR7 = 00FDA03B
SR8 = 00000000
SR9 = 00156430
SR10 = 00170B40
SR11 = 008D7278
SR12 = 00170A90
SR29 = 7EE0D280
 
----------------------------------------------------------------------
--------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 00000000  ENT MASK = 20000000
PSL = 0000001B  AP = 00000001  FP = 7EE0D2A0  PC = 00218F8C

SR29 = 7EE0D2A0
 
------------------------------------------------------------------------------------------------------------------------------------
 
Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 00000000  ENT MASK = 20000004
PSL = 0000001B  AP = 00000001  FP = 7EE0D2D0  PC = 001DE4A8

SR2 = 00170A40
SR29 = 7EE0D2D0
 
------------------------------------------------------------------------------------------------------------------------------------
 
,
SWLUP           SWLUP Event Log Output Listing                   3-MAY-1997 
22:44:03    ACMS SWLUP V4.1-0                   Page 28
Event Log                                                        3-MAY-1997 
22:44:03    SYS$INPUT:[].COM; (1)

Event logged at:  3-MAY-1997 02:54:53.98
 
PID = 254028EC    PC = 001DE3C4    PSL = 0000001B
 
Process UIC  : [001,004]
Process name : ACMSDI$SERVER
Username     : SYSTEM      
Image file   : $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSDI$SERVER.EXE;2
 
Hand = 00000000  ENT MASK = 20000000
PSL = 0000001B  AP = 00000001  FP = 7EE0D550  PC = A91E82BC

SR29 = 7EE0D550
 
------------------------------------------------------------------------------------------------------------------------------------
 



ACMSACC Image Termination
-------------------------
Username:          ACMS$ACC          UIC:               [ACMS$ACC]
Account:           SYSTEM            Finish time:        3-MAY-1997 02:54:52.90
Process ID:        254026AA          Start time:        30-APR-1997 07:27:27.79
Owner ID:                            Elapsed time:                2 19:27:25.11
Terminal name:                       Processor time:              0 00:04:13.99
Remote node addr:                    Priority:          4
Remote node name:                    Privilege <31-00>: 1215C026
Remote ID:                           Privilege <63-32>: 00000000
Remote full name:
Queue entry:                         Final status code: 00000000
Queue name:
Job name:
Final status text: <no text>

Page faults:            24475        Direct IO:               2113
Page fault reads:         577        Buffered IO:             1757
Peak working set:        4560        Volumes mounted:            0
Peak page file:          4752        Images executed:            1

Image name: $14$DKA0:[SYS0.SYSCOMMON.][SYSEXE]ACMSACC.EXE;1
,
DETACHED Process Termination
----------------------------
Username:          ACMS$ACC          UIC:               [ACMS$ACC]
Account:           SYSTEM            Finish time:        3-MAY-1997 02:54:52.95
Process ID:        254026AA          Start time:        30-APR-1997 07:27:27.31
Owner ID:                            Elapsed time:                2 19:27:25.64
Terminal name:                       Processor time:              0 00:04:14.09
Remote node addr:                    Priority:          4
Remote node name:                    Privilege <31-00>: 0010C000
Remote ID:                           Privilege <63-32>: 00000000
Remote full name:
Queue entry:                         Final status code: 00000000
Queue name:
Job name:
Final status text: <no text>

Page faults:            24568        Direct IO:               2126
Page fault reads:         630        Buffered IO:             1808
Peak working set:        4560        Volumes mounted:            0
Peak page file:         47824        Images executed:            3
4164.2CROW::HALLBill Hall - ACMS Engineering - ZKO2-2Wed May 07 1997 13:3120
    
    	We usually put all fixes that were made into the Release notes for
    a given version.  So, unless you see something spelled out as being
    fixed, then you cannot make an assumption that something is fixed.
    
    	Upgrading to ACMS V4.2 will give them 2 things, the removal of
    CMA from all ACMS processes except for CP, and the ability for us
    to trace events on customers systems for problems that are intermittent
    or not easily reproduced.  For a situation like this, we would setup
    some tracepoints in ACC and send the customer a new ACC image that
    would report to the trace monitor.  When the ACC dies, we'd have a
    better idea of the events leading up to the process crash.  We
    would then, hopefully fix the problem, and give them a new image
    with the fix.
    
    	Note 1.14 describes what happened to the notesfile.  It had not
    been backed up prior to the disk being stolen.
    
    Bill
4164.3questions, questionsCSC32::J_HENSONDon&#039;t get even, get ahead!Wed May 07 1997 15:0225
>>    <<< Note 4164.2 by CROW::HALL "Bill Hall - ACMS Engineering - ZKO2-2" >>>

    
>>    	Upgrading to ACMS V4.2 will give them 2 things, the removal of
>>    CMA from all ACMS processes except for CP, and the ability for us

I have a couple of questions.

Is 4.2 available yet on the cdrom distribution or through ssb, or
do we need to make special arrangements to get it to a customer?

What steps are necessary to the the specialized acc?  This sounds
to me like what we need, given that there are so few footprints
with this particular problem.

Also, the customer has just informed me that the problem just re-occurred,
and is pushing for an elevation.

What is your preference?  Would it be better to upgrade to 4.2 for the
enhanced error tracing, even if there's no reason to believe that the
problem will go away, or should I elevate?

Thanks,

Jerry
4164.4CSC32::J_HENSONDon&#039;t get even, get ahead!Wed May 07 1997 15:124
FWIW, I just checked the 4.2 release notes and did not see any mention
of a problem like this being fixed.

Jerry
4164.5OHMARY::HALLBill Hall - ACMS Engineering - ZKO2-2Wed May 07 1997 17:0816
    
    	First, since this a customer problem, it should be elevated to 
    engineering in a formal matter.
    
    	Second, they need to install ACMS V4.2 in order for us to do
    the tracing.  They can run with just the V4.2 kit and see if the
    problem re-occurs.  There is already some tracing in ACC, but it
    may be MSS stuff only.  We'll have to look at ACC and decide
    where to put additional trace points in and then get the image
    to the customer.
    
    	The kit will be on the June CDROM but the kit can be copied
    from CLUSTA::ACMS$V42KIT.
    
    Bill
4164.6will upgradeCSC32::J_HENSONDon&#039;t get even, get ahead!Thu May 08 1997 10:5611
>>   <<< Note 4164.5 by OHMARY::HALL "Bill Hall - ACMS Engineering - ZKO2-2" >>>
>>
    
>>    	First, since this a customer problem, it should be elevated to 
>>    engineering in a formal matter.
    
I have discussed this with the customer and we have agreed to upgrade
them to 4.2 and hold off on an elevation.  If the problem recurs, I'll
do the IPMT.

Jerry
4164.7show_quotaGEM02::GASSThu May 08 1997 16:0012
    Jerry,
    
    While you are waiting for the customer to upgrade, you might try 
    getting the SHOW_QUOTA.COM command procedure from the FREEWARE
    CD.  This would then be run using the ACC's pid, if it crashes
    again you can check to see if a quota has been exceeded. I have 
    seen other processes crash without a trace because of a quota 
    problem.
    
    Gail