[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference clusta::acms

Title:	ACMS comments and questions
Notice:	This is not an official software support channel. Kits 5.*
Moderator:	CLUSTA::HALLAN

Created:	Mon Feb 17 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4179
Total number of notes:	15091

4148.0. "acmscache-e-not_cached - need help " by TAV02::KLEIN () Thu Apr 10 1997 10:58

Hi,

H E L P !!!!!

One of our large customers that uses ACMS for some time started to get error
that we can't figure out the WH questions (Why it started ? What does it mean ?
how to solve it ?  Where to look for what ?)

The error as we see it in the ATR is -

An error was returned from DECforms request
%ACMSCACHE-E-NOT_CACHED, error while attempting to cache file
"filename" .FORM 

Any idea /way to continue ?

Thank's
- Amir Klein (Digital - Israel)

T.R	Title	User	Personal Name	Date	Lines
4148.1		CLUSTA::MAIEWSKI	Braves, 1914 1957 1995 WS Champs	`Thu Apr 10 1997 15:20`	10
	Could you supply the versions for ACMS, DECforms, and VMS (VAX or ALPHA). Also, was there anything in the SWLUP log around that time? Any dumps? What happened after the error, did the user hang or exit? What about other users in the same CP or different CPs? Also it would help to do things like ACMS/SHOW SYSTEM, ACMS/SHOW TASK, and ACMS/SHOW USER to give a better picture of what's going on. George
4148.2		CLUSTA::MAIEWSKI	Braves, 1914 1957 1995 WS Champs	`Fri Apr 11 1997 09:58`	10
	Amir, Here's something to try. According to Chapter 6 of the "Managing Applications Manual" the ACC and CP processes must have access to all cache files in order to transfer perform automatic distribution (See section 6.4.1). Check to see that the protection on your application and form files is set so they can be accessed by those processes. George
4148.3	The additional info - thanks.	TAV02::KLEIN		`Sun Apr 13 1997 04:58`	35
	Hi, Rep .2, .3 First thank's for the quick reference. Some more info - 1. ACMS v4.0-0, DECforms v1.4-13, and VMS/VAX (only) 6.1 2. The problem looks like - > They do NOT use the automatic distribution option of ACMS but do it manually by themselves. > Copy the new FORM (application updated form) to the production environment forms location. > Get some times on the new form the error. Other users continue to work. > Shut down the application and restart it - continue to work fine. > Continue to work until new form is being copy which then might (or NOT) cause the error again and the loop goes on. 3. This seem to be no relevance to security issue (file protection etc.) as it work after application restart. 4. It seem to be some sync. problem. Thus can you provide us with the logic that is being used to verify when/ why the forms need to be cached again and what can cause it to fail ? Thank's - Amir Klein (Digital - Israel)