| Title: | ACMS comments and questions |
| Notice: | This is not an official software support channel. Kits 5.* |
| Moderator: | CLUSTA::HALL AN |
| Created: | Mon Feb 17 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4179 |
| Total number of notes: | 15091 |
One customer aplication (ACMS/DECforms) has a problem with crashing
CP-processes.
They always crash with the following exception:
%SYSTEM-F-OPCDEC, opcode reserved to Digital fault at PC=7FF07FA6,
PSL=03C00000
There is no information in the ATR and SWLUP logs at the time of the
crash. After the crash you often (not always) see errors like:
- Task canceled in Step EXC_001 in Task RIGTSK0210 in Group RIGGRP02
data set hang-up
- Task canceled due to client or link termination
- Internal remote request/request interface/DECforms request error
%ACMS-E-SRVDEAD, The server died unexpectedly
Any ideas about the cause, or how to troubleshoot these problems?
Daan
-----------------------------------------------------------------------
OpenVMS VAX V6.2
patch: VAXCMAR03_062
ACMS v4.1
DECforms V2.1B
--- / ---
----- above condition handler called with exception 0000043C:
%SYSTEM-F-OPCDEC, opcode reserved to Digital fault at PC=7FF07FA6,
PSL=03C00000
----- end of exception message
00000000 7FF07FA6
----- above condition handler called with exception 00408014:
%CMA-F-NOMSG, Message number 00408014
-SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual
address=0004907C, PC
=001EE45A, PSL=03C00000
----- end of exception message
--- / ---
----- above condition handler called with exception 0000043C:
%SYSTEM-F-OPCDEC, opcode reserved to Digital fault at PC=7FF07FA6,
PSL=03C00000
----- end of exception message
00000000 7FF07FA6
----- above condition handler called with exception 0000000C:
%SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual
address=00099928,
PC=002B6D3E, PSL=03C00000
----- end of exception message
--- / ---
----- above condition handler called with exception 0000043C:
%SYSTEM-F-OPCDEC, opcode reserved to Digital fault at PC=7FF07FA6,
PSL=03C00000
----- end of exception message
00000000 7FF07FA6
----- above condition handler called with exception 0040840C:
%CMA-F-NOMSG, Message number 0040840C
-FORMS-F-NOMSG, Message number 00D5810C
-FORMS-F-NOMSG, Message number 00D5C0C4
-FORMS-F-NOMSG, Message number 00D5D3EC
----- end of exception message
--- / ---
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 4135.1 | IFDL::DINTINO | Thu Mar 27 1997 10:11 | 15 | ||
Daan, You gave us some good info to go on, but we'll need one more piece in order to track down that PC. Could you give us the location in memory where at least the FORMS$MANAGER image is loaded. The locations of the other images would help as well... You get this by going into SDA on your customer's system, and setting the current process to one of the ACMS CP processes and doing a: SHOW PROCESS/IMAGE Could you then paste the output to that as a reply here? Thanks, Domenic D'Intino | |||||
| 4135.2 | SHOW PROC/IMAGE output | HLFS00::JONGH_D | Daan de Jongh | Mon Apr 07 1997 07:57 | 48 |
OpenVMS (TM) VAX V6.2 -- System Dump Analysis 2-APR-1997 15:01:30.77
Process index: 0199 Name: ACMS01CP004000 Extended PID: 2020F599
Process activated images
------------------------
ICB Start End Type Image Name Major ID,Minor ID
-------- -------- -------- -------------- -----------------------------
7FF7F8B0 00000200 00015FFF MAIN ACMSCP 0,0
7FF801C0 0011C200 001273FF GLOBAL SHR ACMRRSHR 1,100
7FF7FA00 00104200 0011C1FF GLOBAL SHR VAXCRTL 4,3
7FF80380 000D9E00 001041FF GLOBAL SHR MTHRTL 129,32780
7FF805B0 00061000 000A4DFF GLOBAL PRT SHR ACMSHR 7,100
7FF803F0 000D7600 000D9DFF GLOBAL SHR CMA$LIB_SHR 1,0
7FF80460 000AC400 000ADDFF GLOBAL CMA$OPEN_RTL 4,2
7FF80230 000AEA00 000D75FF GLOBAL SHR CMA$RTL 10,2
7FF80310 000ADE00 000AE9FF GLOBAL CMA$TIS_SHR 1,1
7FF80540 000A4E00 000AC3FF GLOBAL PRT SHR DTI$SHARE 1,1
7FF80620 00058600 00060FFF GLOBAL SHR LBRSHR 2,9
7FF80690 00027000 00037FFF GLOBAL SHR MAILSHR 1,0
7FF804D0 00038000 000585FF GLOBAL SHR LIBRTL 1,14
7FF80700 00016000 00026FFF GLOBAL PRT SHR MAILSHRP 1,0
7FF80930 00168400 0017CDFF MERGED PRT SHR EPC$SHR 0,0
7FF80AF0 0017CE00 001963FF MERGED SHR TSSSHR 0,0
7FF80B60 0019E800 001D21FF GLOBAL SHR COBRTL 1,13
7FF80850 00196400 0019E7FF GLOBAL SHR LIBRTL2 1,12
7FF809A0 001D2200 002495FF MERGED SHR FORMS$MANAGER 0,0
7FF80BD0 002B6200 002D07FF GLOBAL SHR FORMS$CIOSHR 0,1
7FF80D50 00249600 002B61FF GLOBAL SHR DECC$SHR 2,0
7FF80DC0 002D0800 002D2FFF MERGED SHR ACMSTUMSG 0,0
7FF80CE0 002D3000 002F43FF MERGED SHR ACMSMSG 0,0
7FF808C0 002F4400 0030C5FF MERGED SHR CLIUTLMSG 0,0
7FF80770 0030C600 0030D9FF MERGED SHR VAXCMSG 0,0
7FF80A80 0030DA00 0031DFFF MERGED SHR EPC$MSG 0,0
7FF80E30 0031E000 0032DBFF MERGED SHR FORMS$MSGMGRSHR 0,0
7FF80EA0 02B24200 02B2EDFF MERGED SHR ACMS_MENU 0,0
7FF80A10 02B3EE00 02B4A9FF MERGED SHR ACMVFSHR 0,0
7FF810D0 02B7E800 02BD19FF MERGED GGIFRM_GMD 0,0
7FF80F10 02BF2E00 02CA75FF MERGED RIGFRM02 0,0
7FF80F80 02EF6800 02F1B5FF MERGED RIGFRM01 0,0
Total images = 32 Pages allocated = 8573
| |||||
| 4135.3 | Request for more information | REFORM::LOWELL | Grim Grinning Ghosts... | Tue Apr 22 1997 17:31 | 15 |
Daan,
We tracked down the PC you provided. It's located in a section of code
that handles some of the DECforms help functions. Does this exception
occur when help is in use?
We'd like to know more about the nature of this problem. How often does
it occur? What is the user doing when it happens? Is there a specific
set of steps that will cause this exception?
Any details you can provide will help.
Thank you,
Ruth Lowell
DECforms engineering
| |||||
| 4135.4 | Update | HLFS00::JONGH_D | Daan de Jongh | Fri Jun 06 1997 05:37 | 12 |
Ruth,
Sorry for not providing the information, but as I mentioned in the
voicemail, I'm still waiting for information from the customer. The
interval of the processes crashing is weeks; this interval is not
regurlaly.
It is difficult for the customer to get this information about the user
actions.
Daan
| |||||