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Conference irocz::terminal_servers

Title:	Terminal Servers
Notice:	See Note 2 for Directory of important notes. Please use keywords.
Moderator:	LAVC::CAHILLON

Created:	Tue May 14 1991
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3547
Total number of notes:	12300

3467.0. "ENG2IP.SYS?" by CSC32::D_PELTONEN () Mon Mar 17 1997 19:40

    
    Just had a call where the customer (USPS) was adamant that the
    software he needed for their DS700s was called ENG2IP.SYS. He
    was quite sure that he had not renamed the standard NAS file
    and insists that his server only run ENG1IP.SYS and ENG2IP.SYS,
    both supplied by Digital. 
    
    In looking at two running servers, I see one running V1.1C 
    BL46.04-13 and the server software is ENG1IP. Show server on
    the other box indicates Network Access Server V2.0 BL10C-40,
    software is ENG2IP.SYS. Again, the customer said that these
    were supplied by Digital and offer some new or extended
    functionality when looking at the server ports.
    
    Color me confused, but I've never heard of any of this and the
    filenames look like patches. Is this something special supplied to
    the Post Office, and if so, who owns support for this? Or is this another
    case of CSC not subscribing to the Boston Globe so we have to
    hear of new products from customers instead of reading it in the
    newspaper like the rest of the world :-)
    
    
    I'm trying to help out a Field Engineer stuck in the middle
    of all this, so any information greatly appreciated.
    
    Dana Peltonen
    CSC/CS Network Services Unit

T.R	Title	User	Personal Name	Date	Lines
3467.1	I remember that one...	IROCZ::D_NELSON	Dave Nelson LKG1-3/A11 226-5358	`Mon Mar 17 1997 22:46`	18
	RE: .0 > Color me confused, but I've never heard of any of this and the > filenames look like patches. Is this something special supplied to > the Post Office, and if so, who owns support for this? We did provide a patch image for the US Postal Service. I don't know what the BL revision was. The image name is somewhat irrelevant. And yes, the image they're speaking of probably was provided by Digital. The engineer that issued the patch was Bob Richard. At that time Bob was in Remote Access Engineering. But he's still near by... :-) What is the problem? Regards, Dave
3467.2		CSC32::D_PELTONEN		`Tue Mar 18 1997 11:12`	23
	Dave, Thanks for the prompt reply. Seems that FS has been onsite doing boxswaps for "broken" servers that won't load this ENG2IP.SYS image. After a few go-rounds with replacement servers, it all fell upon their FS account rep to get fixed... who then called CSC. Not being aware of any special versions for USPS, and assuming at first that the customer was doing something weird or illegal, I booted the 700 with standard V2.0 NAS to bless the hardware. When that proved to be OK, but the box would still not load this ENG2IP, the question of who owns support for that image takes on greater import, since the customer will not be happy until this works. Should I send mail to Bob? Or perhaps cut an IPMT? Again, the FE is stuck with this until it works to the customer's satisfaction. Regards, DAP
3467.3	Yeah, but what exactly doesn't work?	IROCZ::D_NELSON	Dave Nelson LKG1-3/A11 226-5358	`Tue Mar 18 1997 12:36`	19
	RE: .2 > ...I booted the 700 with standard V2.0 NAS to bless the hardware. > When that proved to be OK, but the box would still not load this > ENG2IP, the question of who owns support for that image takes on > greater import, since the customer will not be happy until this works. I guess I'd still be interested to hear what the symptom is. Why can't the customer load the special image? It must have been working at one time. What is the error? > Should I send mail to Bob? You could do that. Probably Bob will have some of the same questions. Regards, Dave
3467.4		CSC32::D_PELTONEN		`Tue Mar 18 1997 15:27`	42
	Hi Dave, This is a confusing situation, compounded by a customer that is somewhat unhelpful (to say the least) as well as the fact that the MCS onsite person inherited the whole mess from someone else. By the time he got involved the hardware had been swapped numerous times and the customer was not exactly happy. Seems that the original server, running the ENG2IP image, failed with a bad power supply. It was swapped out but the replacement would not load (probably due to asking for WWENG2 by default)....so it got swapped at least once more before being dumped on the account rep. They had somehow gotten that last replacment box loaded with ENG1 and changed the software to this ENG2IP. It apparently then loaded NAS and the customer ran some scripts against the new box...after which it would no longer load...which is where I came in. One of the things I tried was a factory reset. After doing so, we loaded NAS V2.0 successfully. Then changed software to what the customer insists needs to be run, (the ENG2IP image) and verified it loaded OK. The customer then ran the scripts and tried a reboot...which then worked. Since the whole thing was such a mess, who knows? Magic dust, perhaps, or the factory default. I'm just glad it worked. Bob did get involved and pointed out that while this was once indeed a special patch for USPS, any extra functionality has been incorporated into NAS V2.0 and the customer really should upgrade to that version.....but convincing the customer of that might be difficult (he clings to this patch like a drowning man to a life- line). I've got a call into the MCS manager that is responsible for that account and hopefully they can get this straightened out. If the customer intends to run that patch and have an attitude about it, that's his choice...but I'd at least like to see this documented to spare someone else having to learn all this again.... I do appreciate the help given! Regards, DAP