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Conference iosg::all-in-1

Title:	ALL-IN-1 (tm) Support Conference
Notice:	Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:	IOSG::PYECE

Created:	Fri Jul 01 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2716
Total number of notes:	12169

2686.0. "Dump error - accvio" by LISA2::SEPULVEDA (The Sunshine People) Tue May 20 1997 21:16

    Hi All,
    
    A custommer has reported a problem and I do not know what might be
    causing it.
    
    This custommer has VMS 7.1 (Alpha)
                       ALL-IN-1 v3.1
    
    The installation was OK ( after def. of SYS$NODE in SYLOG* file)
    
    The custommer used the system for about 2 weeks , creating all the user
    accounts.
    
    Last weekend they decided to do a Backup/image of the Alpha system and
    when the system rebooted they where no longer able to use ALL-IN-1.
    
    What happens is the following:
    
    User logs in as ALLIN1 
    $ALLIN1/us=manager
    
    The main menu comes up OK.
    When they do EM or WP or any other option on the main menu they get the
    following error message:
    
    %SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual
    address=000000007AFB  A000, PC=FFFFFFFF81CE1064, PS=0000001B
    
    Improperly handled condition, image exit forced.
    Signal arguments: Number=0000000000000005
    		      Name  =000000000000000C
    			     7AFBA00000010000
    			     81CE10647AFBA000
    			     0000001B81CE1064
    			     000000050000001B
    Register Dump:
    R0 = 0000000000000000   R1= 00000000000000001   R2 = 00000000000EF8A0
    R3 = FFFFFFFF80C3C5A0   R4 = 000000007AFB7450  ... etc ...
    
    And the user is back at the $ prompt.
    
    Does anyone know what the problem might be ?
    
    What can we change ?
    
    Thank You all very much for all your help.
    Best Regards
    	Ana

T.R	Title	User	Personal Name	Date	Lines
2686.1	Patch, Relink?	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed May 21 1997 08:29`	3
	Try relinking the image. Does this happen for all users? There's a V3.1 patch that you ought to have if you're using V7.1, that might fix it, I can't remember the symptoms of the problem.
2686.2	ICF 48 for ALL-IN-1 V3.1	IOSG::NEWLAND	Richard Newland, IOSG, REO2-F/J9	`Wed May 21 1997 11:26`	9
	ICF 48 contains a fix for running ALL-IN-1 V3.1 on OpenVMS V7.0 or V7.1. The fix was in ALL-IN-1's condition handling code. The customer should install ICF 48 to see if this fixes the problem. I don't understand why the sytem would work for two weeks and only fail when rebooted. Richard