Conference iosg::all-in-1

2679.0. "%OA-I-CAB_NO_SDAF_REC" by ALFSS2::BEKELE_D (When indoubt THINK!) Wed May 14 1997 18:40

    Greetings!
    
    I have the following nasty customer problem:
    
    Intermittently, the Fetcher runs into a problem with mail coming
    from the internet (via Softswitch) causing the Sender to fail.
    
    This is what I believe is happening:  There is a user(s) whose 
    ALL-IN-1 account has autoforwarding set to CCmail.  The Fetcher 
    gives-up once the "retry" count has been exceeded but since the user 
    has autoforwarding records with empty sender/subject/recipient 
    get created in the Sender queue.  After awhile these bad records 
    accumulate and the Sender completely dies (on top of this the Sender 
    queue has large numbers of "deferred" msgs in a heavy mail environment!
    - This is V3.0A and a large customer site moving vvvvery slow to 
    upgrade!).  
    
    The user associated most (three out of the four incidents so far) 
    with this problem successfully receives mail from the same source
    most of the time and the problem started recently eventhough customer
    is unable to associate it with any changes they may have made (also
    other customer sites with similar setups do not experience problem).  
    
    The NBS files appear to be ok (I have them if someone wants to take
    a look).  $ANA/DISK/NOREPAIR produces no error and the shared directories 
    can expand. Attached is what is recorded in OA$MTI_ERR (note:  the 
    errors at 20:44:32 are for the Fetcher and those at 20:52:34 belong 
    to the Sender).
    
    Any clue is much appreciated!
    
    Dan
    
    13-MAY-1997 20:44:32           %OA-W-IOCOPY, Error copying file to
    OA$SHARE279:ZWVMTMWX3.WPL
    13-MAY-1997 20:44:32           -OA-E-IOOPEN, Error opening file "�k"
    13-MAY-1997 20:52:34           %OA-I-CAB_NO_SDAF_REC, No SDAF record
    found for message [.MSG]ZWVMTMWX2.WPL, queue entry deleted
    13-MAY-1997 20:52:34           %OA-W-IOCOPY, Error copying file to        
    OA$SHARE311:ZWVMTTRU1.WPL                                                 
    13-MAY-1997 20:52:36           -OA-E-IOOPEN, Error opening file "!AS"   
    

        Forgot to mention that this site has Sender and Fetcher running in
        parallel.  
    
    	Since the record (OA$SHARE279:ZWVMTMWX3.WPL) created at 20:44:32 
    	belongs to the Fetcher and the record ([.MSG]ZWVMTMWX2.WPL) 
        created at 20:52:34 belongs to the Sender and given the similarity
    	of the file names, does this suggest that the later represents the 
    	outgoing NBS file (envelop) was in the process of being built? 
    
    	Any comment is really, really appreciated! :^)
    
    	Dan
      

    I asked the mail team about this, and they said that (in the context of
    us now working on V4.0!!!) that V3.0A is so old that they can't now
    remember how that mail code worked, but they thought that an upgrade
    would almost certainly fix the problem...
    
    Sorry,
    
    Graham