Conference iosg::all-in-1

2657.0. "cannot start fetcher job" by HGOSPS::MASCOTTANG () Thu May 01 1997 08:04

   My customer is running ALL-IN-1 V3.1 and MR V3.3A. Customer has a problem
that he cannot start the FETCHER job, but SENDER job run successfully.

   I have visited customer site this morning, I find that customer executes 
netconfig without saving network object file. Therefore, I perform 
mb$configure again for customer to rebuild the MRLISTEN and DDSLSN objects.
After that I restart the ALL-IN-1, I cannot start fetcher process again. Thus
I also change the password in A1 mailbox to match with password in MGT MM SOC,
but I cannot start the fetcher job again. I perform a trace log to startup
FETCHER job, Would anyone suggest me how can I follow this case ?

    Customer is using VMS V5.5-2 at PHASE IV decnet environment.


-------------------------------------------------------------------------------
HKFLT1$ TYPE MTI$TRACE_FETCHER.LOG
![IO]     Updating current record in SF$MASTER
![IO]     Deaccessing SF$MASTER, File: OA$DATA:SF$MASTER.DAT
![IO]     Status: record not locked
![IO]     Closing SF$MASTER, File: OA$DATA:SF$MASTER.DAT
![MAIL]   Open link to MR
![MAIL]   Unable to open link to MR
![IO]     Opening SF$MASTER, File: OA$DATA:SF$MASTER.DAT, Class: DATA, Mode: UPD
!               ATE
![IO]     Getting record from SF$MASTER, Key: FETCHER, Key-of-ref: /0
![IO]     Updating current record in SF$MASTER
![IO]     Deaccessing SF$MASTER, File: OA$DATA:SF$MASTER.DAT
![IO]     Status: record not locked
![IO]     Closing SF$MASTER, File: OA$DATA:SF$MASTER.DAT
![IO]     Getting next record from TXT$TXL_DO, Text starts ".END_IF"
![IO]     Getting next record from TXT$TXL_DO, Text starts "!"
![IO]     Getting next record from TXT$TXL_DO, Text starts ".LABEL EXIT"
![IO]     Getting next record from TXT$TXL_DO, Text starts "!+"
![IO]     Getting next record from TXT$TXL_DO, Text starts "! Normally we r"
![IO]     Getting next record from TXT$TXL_DO, Text starts "! We pick up th"
![IO]     Getting next record from TXT$TXL_DO, Text starts "! it can restar"
![IO]     Getting next record from TXT$TXL_DO, Text starts "!-"
![IO]     Getting next record from TXT$TXL_DO, Text starts "GET CLI$OA$MSG_"
![IO]     Getting next record from TXT$TXL_DO, Text starts "GET CLI$OA$MSG_"
![IO]     Getting next record from TXT$TXL_DO, Text starts ".EXIT"
![IO]     Closing TXT$TXL_DO, File: DISK$A1MAIL:[ALLIN1.LIB_SHARE]SM_MTI_COMMAND
!               .SCP;
HKFLT1$ DIR *TRACE*.LOG

Directory DSA2:[ALLIN1.LOG]

MTI$TRACE_FETCHER.LOG;1                 MTI$TRACE_MAIL.LOG;1

Total of 2 files.

    

    It looks like the only significant line in the trace is:
    
    	![MAIL]   Unable to open link to MR
    
    You'll need to find out why this is.

    Look in the MTI ERROR log (use the ML option from Manage Messaging) to
    see if it gives any more information.  Also check to see if the Sender
    is also logging the same error.  (Note that the Sender will keep
    running in order to process local mail).
    
    Andy
    

        Make sure that ALLIN1/USER=MANAGER is being used to start the
        sender and fetcher.  This also means that the OA$MTI_CHECK should
        have a USER of ALLIN1.  I ran into this twice this week already.
        
        Dave Zaniewski