[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference iosg::all-in-1

Title:ALL-IN-1 (tm) Support Conference
Notice:Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:IOSG::PYECE
Created:Fri Jul 01 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2716
Total number of notes:12169

2608.0. "Acessing a conference can delay a lot " by VAXRIO::63230::vaxrio::abreu () Tue Apr 08 1997 15:25

Hi,

	I have a customer running ALL-IN-1 V3.2 and Notes 2.5. Sometimes, the 
access to some remote conferences get so slow that the users think it 's hung. 
But this "delay" happens only when the conference is accessed from ALL-IN-1, 
because if I access the same conference from Notes, I access it very fast. 

	From another ALl-IN-1 machine (3.0A) , I access the same conference 
very fast from ALL-IN-1 or Notes when the problem is happening with the 
machine that has 3.2.

	The customer is very worried because some accesses delay like 20 
minutes and after the first 5 minutes as the user thinks it's hung , he
exits ALL-IN-1. 

	I would like to know what can be checked to investigate this problem.

        The conference being accessed is located in a machine with ALL-IN-1 
3.1 and Notes 2.5.

	Thanks .. Marcia

	  
T.RTitleUserPersonal
Name
DateLines
2608.1IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeTue Apr 08 1997 16:3420
    Can you check access time from the VT interface (i.e. NOTES at DCL) at
    the *same time* that it's going slow from GPC? I was thinking that it
    might be a networking problem. Do this test from the same account with
    the same notebook, so the conferences are defined in the same way.
    
    Otherwise, I guess you could look in NCP (or NCL?) and see which Notes
    server process has the link from the user, and then look at that process
    to see what it's doing.
    
    Is the system otherwise performing OK?
    
    Has the user a large number of unseen notes? Do the notebook files or
    conference files need CONVERT/FDL? (Note that active users and
    conferences benefit dramatically from frequent converts)
    
    Have you asked the Notes people what you should look at? We don't do
    anything special other than use their callable interface.
    
    What command are they doing in GPC when it's slow? We could translate
    that into the equivalent commands to compare things.
2608.2IOSG::ELLIOTTRRussell ElliottTue Apr 08 1997 17:229
    
    It may be a problem with the dynamic image activation of NOTES$SHARE.
    If the problem only occurs the _first_ time you access GPC during an
    ALL-IN-1 session then that could be a clue. I've no idea what the
    problem might be though.
    
    Sorry, not much help really!
    
    Russ.
2608.3NOTES$SHAREIOSG::NEWLANDRichard Newland, IOSG, REO2-F/J9Tue Apr 08 1997 17:448
The NOTES$SHARE shareable image will be activated when the Group
Conferencing menu is displayed for the first time, which is before a 
conference is accessed.

You could try setting an ALL-IN-1 session into DEBUG mode and stepping 
through the API functions to see which one hangs.

Richard 
2608.4More InformationsVAXRIO::63230::vaxrio::abreuWed Apr 09 1997 15:0043
Hi,

   The problem is intermittent. But we were able to see the problem twice 
since last week. I logged at the customer machine at the time the problem 
happened yesterday.

   I could see that if I tried to access (using the option Index to see the 
notes of the conference I chose), the conference of a specific node, I 
couldn't from ALL-IN-1 and I have tried in many different sessions with some 
different notes files. I have tried to access the same conferences from Notes 
and it worked fine. From ALL-IN-1 , I was able to access conferences from 
different nodes. I logged at another machine and could access the same 
conferences that were having problems.

    The trace shows that ALL-IN-1 hangs at this point: 

    ![SCRIPT] Form: OAN$MENU1, Statement: GET #OAN_STATUS = 1\    NOTES 
UPDATE
$OAN_
!               CONFERENCE\    GET OA$DISPLAY = ""\    .IF 
OA$NOTES_ENTRY_TOTAL_
!               NOTES GT 0 THEN NOTES SELECT ""\    .IF (OA$NOTES_ENTRY_NOTICE 
N
!               ES "") AND         (#OAN_OPTION NES "NO_MSG")       THEN      
  
!                GET OA$DISPLAY = OA$_NOTES_CONF_NOTICE ": " 
OA$NOTES_ENTRY_NOTI
!               CE
![FUNC]   Function: GET, Cmd line: #OAN_STATUS = 1
![A1LOG]  Entry: %OA-I-LOGFUN, Function: GET             #OAN_STATUS = 1
![SYMBOL] Symbol: #OAN_STATUS = 1, Value: 1
![FUNC]   Function: NOTES, Cmd line: UPDATE $OAN_CONFERENCE
![A1LOG]  Entry: %OA-I-LOGFUN, Function: NOTES           UPDATE 
$OAN_CONFERENCE
![SYMBOL] Symbol: $OAN_CONFERENCE, Value: nova-imp-gasolina
![SYMBOL] Symbol: , Value: 


	Any ideas ?

	Thks,

	M�rcia
2608.5A lot of unseen notes?IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeThu Apr 10 1997 22:014
    Presumably the NOTES UPDATE is doing the same as the DCL command UPDATE
    <conf-name>. Did you try this from the DCL interface? If there's a lot
    of unseen notes in the conference, or the conference file or notebook
    are fragmented, this might take a long time.