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Conference iosg::all-in-1

Title:	ALL-IN-1 (tm) Support Conference
Notice:	Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:	IOSG::PYECE

Created:	Fri Jul 01 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2716
Total number of notes:	12169

2483.0. "Read reciepts & Time difference" by TAGEIN::SCHOEN () Fri Jan 24 1997 10:43

Hi all,

a customer of mine has a problem with the time fields when he requests
a read and delivery reciepts.

3 Node Cluster (1 VAX + 2 Alpha)
ALL-IN-1 V3.2 (German)

a user sends a LOCAL ALL-IN-1 mail with a read and delivery reciept.
If he reads the mail and the reciepts the time is correct but if he
use "SH" (show message status)for the reciepts the following is incorrect :

Date created  : 23.Jan.1997 14:42  <- correct
Last modified : 23.Jan.1997 14:42  <- correct
Date send     : 23.Jan.1997 14:42  <- correct
Date recieved : 23.Jan.1997 15:42  <- NOT correct !!!

We have a look in the "Set operating conditions" and there was the 
following :

Time zone and offset:         Time zone: MEZ           Time offset: +01:00

He changed the Time zone: to CET -> same result.

He changed the Time offset: to +00:00 -> difference for Date recieved = 2 
hours !!

Then he changed in the Management Service (Message Router) the following :

Difference between network time and local time : -01:00 to 00:00 but the 
problem still exists.

Then he test the same on a ALL-IN-1 V3.1 system -> time was correct !!

I try to reproduce the problem but with no success.

any ideas ?

regards Thomas

T.R	Title	User	Personal Name	Date	Lines
2483.1	I believe you	AIMTEC::ZANIEWSKI_D	Taking bids on Andrew's Alphatraz cell	`Fri Jan 24 1997 13:51`	4
	I've seen this in English ALL-IN-1 v3.2. Time stamps for receipts are incorrect, when regular mail time stamps are fine. Dave Zaniewski
2483.2	TeamLinks problem?	IOSG::dial8_p2.reo.dec.com::alffa::button	Jon Button @REO	`Fri Jan 24 1997 15:07`	5
	Were the read receipts generated with TeamLinks? I believe there is a bug in older versions of TeamLinks which may cause this. Jon
2483.3		FRSTSC::64786::frais::schoen		`Wed Jan 29 1997 08:23`	6
	Hi Jon, No - the read reciept is generated from the ALL-IN-1 Postmaster and not from TeamLinks. regards Thomas
2483.4		IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Jan 29 1997 09:17`	5
	<<<< No - the read reciept is generated from the ALL-IN-1 Postmaster <<<< and not from TeamLinks. Well yes, but did the recipient of the message read it in TeamLinks?
2483.5		FRSTSC::64786::frais::schoen		`Wed Jan 29 1997 12:06`	9
	Hi under TeamLinks with "show full header" -> wrong date AND under ALL-IN-1 (VT Terminal) with "sh - show message status" -> wrong date regards Thomas
2483.6		IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Thu Jan 30 1997 08:52`	15
	Sorry, I'm not making myself very clear. User A created a message asking for a read receipt. User B reads it, which causes the Read Receipt to be generated. User A reads the Read Recipt, and sees that the times are wrong. The important question is where did User B read the message, in ALL-IN-1, or TeamLinks, since that's what causes the read Recipt to be generated, and may help to explain where it goes wrong. Also What versions of the Server and TeamLinks are involved, and is it Message Router or MAILbus 400?
2483.7		FRSTSC::64786::frais::schoen		`Thu Jan 30 1997 12:21`	21
	Hi, user B reads his message in ALL-IN-1 (VT Terminal) -> wrong time user B reads his message in TeamLinks -> wrong time so there is no difference where he reads his message - under both he can see the wrong time. The customer use the following versions : ALPHA - 6.21h3 VAX - 6.2 TeamLinks - 2.5-4 (German) ALL-IN-1 - 3.2 (German) Message Router - 3.3-313 The user has the problem when the mail/read reciept is send LOCAL - he swears that he doesn't use Message Router ! regards Thomas
2483.8	SWAG: Versions of ALL-IN-1 for User A and User B	CHEFS::HULINI		`Thu Jan 30 1997 12:55`	24
	If the versions of ALL-IN-1 involved are: User A created a message with read recipt request on ALL-IN-1 V3.1 or later. User B reads and generates a read receipt on ALL-IN-1 V3.0A. User A read the read receipt on the V3.1+ system or TL using the V3.1+ server. Then this is a known problem. You need to upgrade your V3.0A systems to get rid of it. Advancing years are now clouding my memory but it's something to do with Mailbus (Message Router) and ALL-IN-1 V3.0 disagreeing about what the timestamp meant when the read receipt was being generated. By the time V3.1 development came around, Message Router was deemed to be unfashionable and there was little chance of getting a fix from MIG, so it was coded-around in the ALL-IN-1 mail code. Doubtless my juniors and betters still in IOSG can fill in the details... We had precisely this problem here at British Gas and there's no feasible work-around which doesn't have other nasty side-effects. Cheers, Ian
2483.9		AIMTEC::ZANIEWSKI_D	Taking bids on Andrew's Alphatraz cell	`Thu Jan 30 1997 13:43`	6
	I've seen this problem between 2 ALL-IN-1 v3.2 systems with only Message Router v3.3a between them. It's really simple to reproduce. Dave Zaniewski
2483.10	IPMT then!	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Thu Jan 30 1997 14:33`	0
2483.11		FRSTSC::64786::frais::schoen		`Fri Jan 31 1997 14:04`	11
	Hi, can somebody tell me : is an IPMT for that problem now open ? if yes - what is the CFS Number or IPMT Number ? thanks in advance Thomas
2483.12		IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Mon Feb 03 1997 11:28`	2
	As I understand it, if you can submit IPMT cases, then you can look at them. But I don't use IPMT so I could be wrong!
2483.13	IPMT Lookup	ZUR01::ASHG	Grahame Ash @RLE	`Mon Feb 03 1997 12:33`	10
	Assuming you have a browser, http://cgou23.cgo.dec.com/ipmt_lookup.html allows you to search for IPMTs by context, or you can give it a number. The STN homepage (sorry, can't find a pointer!) in Munich is a marvellous place for useful pointers. grahame