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Conference stkhlm::magtape

Title:MAGNETIC TAPEDRIVES
Moderator:STKHLM::GJOHNSSON
Created:Mon Sep 21 1987
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3775
Total number of notes:13147

3638.0. "how to request eng. for data recovery of a tk50 tape?" by FRSTSC::TLAUER ("I've been designed multi-asking.") Wed Jan 29 1997 09:23

I have a desperate customer willing to pay anything we request to retrieve data
from a partially overwritten tk50. From former notes i know that tape
engineering used to have special drives with special firmware to do some magic
on such tapes. How would i proceed to get this formally escalated? Whom should i
contact, and what will it app. cost?


-- Thilo
T.RTitleUserPersonal
Name		DateLines
3638.1Not internally available..SUBSYS::TRANStraight <Left> Hitter..Wed Jan 29 1997 16:119
    
    We don't do it here at DIGITAL. There is a note in here that talk about
    external company who provides the service, I put it in but can't
    remember what the name.
    
    As for drive that read TK70 tape, the last one that does it is TZ87
    (not TZ87N). 
    
    T.
3638.2FRSTSC::TLAUER"I've been designed multi-asking."Thu Jan 30 1997 15:236
Today i got a callback from this desperate customer. He's so desperate that even
mentioning a minimum charge of 5,000 DM didn't shock him. So, maybe the name of
a product manager, engineering manager could help me, but pleeeeease give me
something!!!

-- Thilo
3638.3TAPE::PETERSThu Jan 30 1997 16:5410
	The DLT ( including the TK50 ) bussiness was sold to 
Quantum. Digital doesn't have the ability to solve your customer's
problem any more.

	I suggest you or the customer contact Quantum to see if
they can help or point you to someone who can.


			Steve P.