Conference ssag::ask_ssag

6609.0. "HSC Software Retirement - Late April Fool's Joke?" by NQOS01::tunsrv2-tunnel.imc.das.dec.com::Souder (Don Souder dtn 348-4933) Mon Apr 21 1997 22:11

HSC Software no longer supported?  Gee, the last SPD is less than a year old. 
 Say it ain't so...  This memo is beginning to cause A LOT of problems at one 
customer - and I suspect it's just beginning.

The "cause" seems to be that Storage can no longer provide engineering support 
- what's the story?

=======================================================================
<<Message: Microsoft Exchange Message>> 

You have read the below notice correctly.  Storage product management has
reported they are dropping support for HSC Hi Performance software. Therefore
they have given MCS notice they will no longer be providing engineering backup
support.  MCS has looked at the revenue stream and determined it should move 
to
the best endeavor section of mature products offer.

I am sorry to report I am not able to find a corporate solution for this
product.  I have worked with Judy Photenas, the mature SPS services offer
manager.  She sent me the below memo.  Judy explained there is not a part
number at the corporate level for best endeavor support.  Continuing to 
support
a product as best endeavor is determined at the country/territory level
according to the implementation for Mature SPS offer.



                         FIELD NOTIFICATION
         MULTIVENDOR CUSTOMER SERVICES RETIREMENT/CHANGES 

           RETIREMENT __X___   CHANGE _____   REPLACEMENT _____


PRODUCT NAME / MODEL NUMBER & SERVICE PART NUMBER/ SPD NUMBER: 	

HSC HI-PERF S/W V8.35 DOC KIT  QA-NBKAA-GZ QT-NBKAA-KZ 42.81.00
HSC Hi-Perf SW RX33            QA-NBKAA-H7 QT-NBKAA-E7 42.81.00
HSC Hi-Perf SW License         QL-NBKA9-AA QT-NBKA9-A9 42.81.00
HSC Hi-Perf SW SSS                         QT-NBKA9-AA 42.81.00
HSC Hi-Perf SW SNS                         QT-NBKA9-N9 42.81.00
HSC Hi-Perf SW SNS                         QT-NBKA9-NA 42.81.00
HSC Hi-Perf SW Install                     QT-NBKA9-I9 42.81.00

EFFECTIVE DATE:  07-APR-1997
END OF SUPPORT DATE:  31-DEC-1997
FINAL VERSION TO SHIP/DATE: V8.6/JULY 1996

SERVICE PRODUCT MANAGER:   Mike Gregowske   [email protected]  276-8491

CORRESPONDING TIMA/PASS NUMBER: n/a

MIGRATION PATH OR ALTERNATIVES:  The suggested migration is for the customer
to move to Best Endeavor Support.  This choice should be made at a country
level based on their capability to support and customer needs.

FINANCIAL IMPACT TO CUSTOMER: Dependent on customer choice.

JUSTIFICATION FOR RETIREMENT/CHANGE:  Engineering has retired the product
and is not planning any future updates.

U.S. QUARTERLY CUSTOMER LETTER/CHART will be sent to all customers with
retirement/changes and will be distributed to the FN.DIS and included in
VTX ATLAS.

FURTHER INFORMATION:  n/a
(Refer to VTX PSMG or VTX ATLAS for instructions on how to obtain a complete 
list of product retirement/changes.)

QUESTIONS ON QUOTING U.S. SERVICES:  contact Sales Helpline at 1-800-DECSALE
(Work with Sales and Admin Account Teams to determine appropriate strategy)

BASE REP INSTRUCTIONS:  Contracts should not be renewed.  Customers should
be encouraged to move to Best Endeavor Support.