| Title: | Ask the Storage Architecture Group |
| Notice: | Check out our web page at http://www-starch.shr.dec.com |
| Moderator: | SSAG::TERZA N |
| Created: | Wed Oct 15 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 6756 |
| Total number of notes: | 25276 |
My customer has reliability problems with HSJ40s and is considering
upgrading to the 50. However I need to show it is more reliable. In
the UK we have shipped very few HSJ50s, so I don't have a statistically
representative basis for convincing the customer.
Can anybody advise me of the number shipped world wide and their
failure rate.
As the customer needs 12 controllers he is not prepared to give me a
pile of money without some evidence of the reliability.
If a reply here is inappropriate, please mail me at:
[email protected]
Thanks
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 6595.1 | Make sure the reference point is solid!! | KERNEL::LOANE | Comfortably numb!! | Thu Apr 17 1997 13:11 | 1 |
....so what events caused him to lose confidence in the HSJ40's?? | |||||
| 6595.2 | The problems are real !! | WOTVAX::SPREADBURY | Fri Apr 18 1997 07:40 | 20 | |
He has IPMT's raised against battery failures which we have not been
able to fix. HSJ failures have brought down the customer billing system
twice (this is a utility company with 19.3 million customers) and the
rate of failure is on average one every 10 days.
We have a formal letter of complaint from the customer who is prepared
to go to 50s if we can prove reliability.
This customer runs big chunks of the business under VMS, ie Billing,
SCADA, Mail/Messaging, GIS, Supplies systems.... - in total more than 300
VMS systems, so I need to get this sorted.
Again, if a reply here not appropriate, please mail me with information or
pointer to information.
Peter Spreadbury
ac mgr
| |||||
| 6595.3 | SSDEVO::THOMPSON | Paul Thompson, Colorado Springs | Wed Apr 30 1997 14:50 | 4 | |
If your Customer upgrades to batteries dated 1997, I believe that they will see a significant reduction in battery failures. Contact Charles Mpagazehe (Subsys::mpgazehe) for information on the HSJ50. | |||||