| Title: | Oracle Rdb - Still a strategic database for DEC on Alpha AXP! |
| Notice: | RDB_60 is archived, please use RDB_70 .. |
| Moderator: | NOVA::SMITHI SON |
| Created: | Fri Mar 18 1994 |
| Last Modified: | Fri May 30 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 5118 |
| Total number of notes: | 28246 |
I just found out that several UK customers who ordered 6.1A have been put
on hold because the people who took their call couldn't find 6.1A on
the system. This was not their fault as 6.1A does not appear on the
system, but 6.1.1 does, which I assume is the same.
Will this be the pattern for future MUPs?
The part number for the CD kit for VAX and Alpha is A50625-01. It only
appears when searching for VAX kits, to make things even trickier.
Peter
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 5093.1 | M5::JHAYTER | Mon Mar 03 1997 10:25 | 17 | ||
the clash of nomenclature between cultures. 6.1A = 6.1-1 (Rdb's way of showing a version, the -1 means the mup #/letter) 6.1A = 6.1.1 (Oracle's way of referencing a version) The US client relations does not know what 6.1A or 6.1-1 means. If we order a kit for a CT we have to say 6.1.1. Anytime you talk to some one in Oracle outside of "Rdb", you HAVE to talk "Oracle", not the old Dec way. > The part number for the CD kit for VAX and Alpha is A50625-01. It only > appears when searching for VAX kits, to make things even trickier. Lucky you. Last I looked, I couldn't locate an Rdb anything number. Jerry US side of the pond support. | |||||
| 5093.2 | We let the customers order the kits | ukvms3.uk.oracle.com::PJACKSON | Oracle UK Rdb Support | Mon Mar 03 1997 10:50 | 15 |
>The US client relations does not know what 6.1A or 6.1-1 means. If we
>order a kit for a CT we have to say 6.1.1. Anytime you talk to some one
>in Oracle outside of "Rdb", you HAVE to talk "Oracle", not the old Dec way.
The problem was with customers ordering kits. We told them to order
6.1A, then they called customer relations and asked for 6.1A, and were
told it wasn't on the system.
Customer relations have handled 6.0A OK, so they could have handled
6.1A, if it had been on the system as 6.1A.
The name we use internally needs to be the same as the one we tell
customers.
Peter
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| 5093.3 | Who do we bring this issue before ? | NOMAHS::SECRIST | Rdb WWS; [email protected] | Wed Mar 05 1997 10:34 | 7 |
I wish we would lose the Digital way of referring to versions
for just this reason !
Regards,
rcs
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