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Conference forty2::x500

Title:X.500 Directory Services
Notice:Sprt: FORTY2::X500_SUPPORT, Kits: 216.*, try dir/titl=OFFICIAL
Moderator:FORTY2::PULLEN
Created:Tue Jan 30 1990
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1016
Total number of notes:4299

1008.0. "Cannot install infobroker 2.1A" by BACHUS::DBC026::brssws::collart (Li P'ti Fouineu) Wed May 21 1997 14:36


			Hello,



	a customer cannot install Infobroker 2.1A on a UNIX 3.2d system.

	- removing IBX subsets (setld -d) => ok
	- install (setld -l) => "working" message for 35 minutes and the
				choice list never appears (cust broke the
				install after 35').

	MailWorks Unix and X500 are installed on this system. Is it
	necessary to stop one or both of these product before installing ?

	Infobroker 2.1 was installed previously on this system.

	Customer end-up with the 4 IBX subsets visible with setld -i but
	cannot delete them (message saying they are not installed).

	Can you help me to recover ?

					Thanks for quick help

					Eric Collart
					MCS Brussels
T.RTitleUserPersonal
Name		DateLines
1008.1FORTY2::PULLENJulian PullenWed May 21 1997 15:1411

    Which subset was taking 35 mins? Have you got a log of
    what happened?

    If "setld -i | grep IBX" does not say "INSTALLED" I suggest
    you try to re-install them. Once setld knows about subsets
    it will always display the subsets with setld -i


    Julian
1008.2setld and dlogin ??BACHUS::CUYTThu May 22 1997 08:5113
    
    Are you sure customer was not using setld -l via dlogin, because
    he will get setld "working" messages forever. If using setld -l on a
    remote system to install subsets please use telnetto establish
    connection. 
    
    btw I never had problems to install Infobroker 2.1A on a UNIX 3.2d
    system.
    
    Rgds,
    
    Dany
1008.3looping at the very beginningBACHUS::COLLARTLi p'ti fouineu - Dtn 856-8796Thu May 22 1997 09:2334
		Hello,

>
>    Which subset was taking 35 mins? Have you got a log of
>    what happened?
>

	The install program seems looping (only "working" message) before
	the list of what to install appears.
	I have no log file of the installation.

>    If "setld -i | grep IBX" does not say "INSTALLED" I suggest
>    you try to re-install them. Once setld knows about subsets
>    it will always display the subsets with setld -i
>

	Customer did a "setld -d" for the 4 IBX 2.1 subsets before trying
	the installation as it is asked in the patch release notes.
	I cannot say if IBX subsets were still visibles in the output
	of "setld -i" just before installing 2.1A....I will ask to
	customer.

	Customer told me that the 4 IBX subsets were listed in "setld -i"
	after the aborted installation of 2.1A and that it was not possible
	to do a "setld -d" on them (error message saying that they were not
	installed).

	I will ask more info to customer....

					Thanks for support
			
					Eric Collart
					MCS Brussels
1008.4How to recover ? becoming urgent !BACHUS::COLLARTLi p'ti fouineu - Dtn 856-8796Fri May 23 1997 09:5841
                Hello,


>>    If "setld -i | grep IBX" does not say "INSTALLED" I suggest
>>    you try to re-install them. Once setld knows about subsets
>>    it will always display the subsets with setld -i
>>

	The subset of 2.1A are listed without "Installed", re-install
	give same problem.


>
>        Customer did a "setld -d" for the 4 IBX 2.1 subsets before trying
>        the installation as it is asked in the patch release notes.
>        I cannot say if IBX subsets were still visibles in the output
>        of "setld -i" just before installing 2.1A....I will ask to
>        customer.
>

	Customer did not a "setld -i" after the initial "setld -d" .


>        Customer told me that the 4 IBX subsets were listed in "setld -i"
>        after the aborted installation of 2.1A and that it was not possible
>        to do a "setld -d" on them (error message saying that they were not
>        installed).

	The subsets customer sees actually are from 2.1A .


	Can someone describe me how customer can recover now ?
	It becomes urgent !


					Thanks for support

					Eric Collart
					MCS Brussels
1008.5Yes, decnet used !BACHUS::COLLARTLi p'ti fouineu - Dtn 856-8796Fri May 23 1997 13:0624


			Hello

>
>    
>    Are you sure customer was not using setld -l via dlogin, because
>    he will get setld "working" messages forever. If using setld -l on a
>    remote system to install subsets please use telnetto establish
>    connection. 
>    


	I just contacted customer and YES he was connected via decnet
	from a vax .....

	Cust will retry installation from telnet connection or from the
	system console and will give me feedback on monday....

					Thanks for help

					Eric Collart
					MCS Brussels