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Conference forty2::mailbus_400

Title:MAILBUS 400 User Forum
Notice:kits 100-109 - Infocenter //www.digital.com/info/messaging
Moderator:IOSG::MARSHALL
Created:Thu Jun 11 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3210
Total number of notes:9174

3190.0. "SMTP gateway core dump" by BACHUS::COLLART (Li p'ti fouineu - Dtn 856-8796) Tue May 13 1997 21:04


			Hello,



	A customer is getting a core dump from Mailbus SMTP gateway because
	of a non-delivered mail that get its address changed to look like:

		@@foobar.test.co	(no more user)


Here is the description sent by customer:

    Operating System:           Digital Unix V3.2D-1a   (41)
    Hardware:                   AXP 3600
    Memory:                     384 MB
    Firmware revision:          6.5
    PALcode:                    OSF version 1.35

    SMTP Gateway                V2.1.3
    MTA                         V2.0.68
    X500                        V3.0.38

    Problemdescription

    Eror in SMTP-Gateway. There is no workaround in Switzerland
    The customer loooses all data.

    - The Address <@@foo.bar.com> provoziert ein Core-File

    - The Logfile shows following line:

    ...
    May 12 11:26:22 hte392 sendmail[21521]: AA19893: SYSERR: mailer smtpgw
    died with signal 213
    ...
    May 12 11:56:23

    hte392 sendmail[16829]: AA16829:
    from=<@@chmail.abb.com>, size=2715, class=0, received from proxy.abb.ch
    (138.223.70.10)
    ...


Additionnal files are available a compressed tar file in:

	BACHUS::CALL45644_TAR.Z		You can replace BACHUS by BRSSWS or
					BRSDVP (Vax systems)

	You can also use FTP anonymous account on these systems
	(domain is bro.dec.com)


download the file to a unix system and then ...

check the readme file first



# mv call45644_tar.z call45644.tar.Z

# uncompress call45644.tar.Z

# tar xvf call45644.tar

blocksize = 256

x CALL_45644

x CALL_45644/core, 868352 bytes, 1696 tape blocks

x CALL_45644/n125245a.000, 858 bytes, 2 tape blocks

x CALL_45644/n130458a.000, 4004 bytes, 8 tape blocks

x CALL_45644/sendmail.cf, 16043 bytes, 32 tape blocks

x CALL_45644/setld.txt, 25261 bytes, 50 tape blocks

x CALL_45644/uerf.txt, 4792 bytes, 10 tape blocks

x CALL_45644/uname.txt, 59 bytes, 1 tape blocks

x CALL_45644/mail.log, 154765 bytes, 303 tape blocks

x CALL_45644/README.TXT, 279 bytes, 1 tape blocks


					Thanks for help

					Eric Collart
					MCS Brussels
T.RTitleUserPersonal
Name		DateLines
3190.1FORTY2::BOYESMy karma ran over my dogmaWed May 14 1997 14:009
    An X-kit (2.1.4) was supplied to ABB via IPMT CFS.50377 to fix this
    problem in April: have they not installed it, or is this a different
    site?
    
    (NB the root cause of this problem is probably a misconfigured
    sendmail.cf file: the SMTP Gateway should never be presented with 
    and address with two '@').
     
    +Mark+
3190.2Yes, same customerBACHUS::COLLARTLi p&#039;ti fouineu - Dtn 856-8796Wed May 14 1997 14:1519
>
>    An X-kit (2.1.4) was supplied to ABB via IPMT CFS.50377 to fix this
>    problem in April: have they not installed it, or is this a different
>    site?
>    

	Yes, it is same customer, I will check if it is same site...


>    (NB the root cause of this problem is probably a misconfigured
>    sendmail.cf file: the SMTP Gateway should never be presented with 
>    and address with two '@').
>     


	Interresting info ... thanks for some light....


					Eric
3190.3ABB also but in SwitzerlandBACHUS::COLLARTLi p&#039;ti fouineu - Dtn 856-8796Wed May 14 1997 17:1115
>
>        Yes, it is same customer, I will check if it is same site...
>


	Hum, my customer is ABB from Switzerland. I informed Swiss
	support, they will do the follow up.

	I copied the X-kit in case they need it.



						Thanks for help

						Eric
3190.4Not solved by X-kitBACHUS::COLLARTLi p&#039;ti fouineu - Dtn 856-8796Thu May 22 1997 11:3450

		Hello,

	here is what I received from DEC Zurich:


*** start ***

>
>    An X-kit (2.1.4) was supplied to ABB via IPMT CFS.50377 to fix this
>    problem in April: have they not installed it, or is this a different
>    site?
>    

 We are in contact with Ms.Menges at ABB in Germany.

We do not agree to install the X-Kit 2.1.4 of the SMTP-Gateway as a solution
for our problem! Ms.Menges confirmed us by phone that the X-Kit does not solve
the problems. See also event 18 of IPMT 50377.

We have two different sites with the same problem. Please note that both sites
have the same top managers. If the escalation reaches them we will find us in a
difficult political situation.

- ABB Germany with Calls 53955 (@@) and 2942 (core)

- ABB Switzerland with Call 45644 (@@ and core)


>    (NB the root cause of this problem is probably a misconfigured
>    sendmail.cf file: the SMTP Gateway should never be presented with 
>    and address with two '@').

We do not believe that a misconfigured sendmail.cf causes the @@.
Even with the default sendmail.cf after the installation of the 
SMTP-Gateway we find the malformatted addresses. The addressee at the left of
the @@ is missing. A workaround is not possible - the message is lost.

You find a copy of the sendmail.cf, of the logfile and a message in the tar
file attached to the original call. 

*** end ***


	I hope you can investigate further, let me know any comment/question


					Eric Collart
					MCS, Brussels