| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 7161.1 | | REGENT::LASKO | Tim - Printing Systems Business | Tue Apr 15 1997 14:30 | 1 |
| Is this the same customer as in topic 7159?
|
| 7161.2 | still a problem | 18669::RUSSELL | | Wed Apr 16 1997 11:44 | 15 |
| This is not the same problem as topic#7159.
The customer has his printer setup correctly.
The syptoms are when he pulls up a postscript document(1 pg file/),
then selects print, the print manager shows "spooling" then the
event viewer shows "xjprint print is requeing, source is lpr port"
The print drivers are the latest that are on the internet. The NT
spoller has been stopped and started, etc. Still cannot get this
printer to work from NT.
ANy ideas?
Thank YOu,
Lynda
|
| 7161.3 | | REGENT::LASKO | Tim - Printing Systems Business | Wed Apr 16 1997 12:13 | 5 |
| 16MB or 32MB printer?
Intel or Alpha system?
You said xjprint in .2 and xjdirect in .0, which is it?
Had this worked on an earlier release of Windows NT?
The messages also seem to be different between .2 and .0...
|
| 7161.4 | more info | 18669::RUSSELL | | Wed Apr 16 1997 14:19 | 8 |
| It is a 32MB printer, the RP:xjprint. I made a typo in my last note.
This is a new configuration, the customer just added the printer
to the NT server (3.51 SP5).
I'll find out if thisis an itel or alpha system.
tks,
Lynda
|
| 7161.5 | updated info | 18669::RUSSELL | | Wed Apr 16 1997 15:49 | 10 |
| Now i feel liek the fool.
I could sworn the customer told me this was a 32MB printer,
but in fact it's a 16 MG lsr2000 witht he the RP set to xjdirect.
The systemn is an Alpha 266 excel.
sorry for the confusion, it's hard to get information from a customer
that is not willing to talk or share information with you.
Lynda
|
| 7161.4 | more info | 18669::RUSSELL | | Thu Apr 17 1997 16:27 | 10 |
| we finally got the info correct,
customer has an Alpha Nt server v3.51 Sp5. It's a 16MG printer,
when he adds the RP:xjdirect, he types the information in lowercase,
though after it's added it appears in uppercase.
any other ideas would be appreciated,
Lynda
|
| 7161.5 | | REGENT::LASKO | Tim - Printing Systems Business | Thu Apr 17 1997 17:14 | 2 |
| Have you determined which error behavior occurs? The messages in .0 or
the respooling in .2? Or both?
|
| 7161.6 | more info | 18669::RUSSELL | | Fri Apr 18 1997 11:08 | 6 |
| yes, the error behavior is both .0 and .2, we saw .0 behavior when
sending a job, then .2 behavior on another day when we tryed to send
a 1 page file to the queue.
Thanks,
Lynda
|
| 7161.7 | more info | 18669::RUSSELL | | Fri Apr 18 1997 13:19 | 7 |
| The customer is getting anxious and needs a resolution right away
If anyone has any other ideas I would appreciate it.
Thank You,
Lynda
|
| 7161.8 | | REGENT::LASKO | Tim - Printing Systems Business | Fri Apr 18 1997 18:03 | 4 |
| Have you filed an IPMT with an appropriate priority so that dedicated
resources can review the problem as well?
[FYI - Monday is a holiday in MRO.]
|