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Conference 7.286::postscript_printing

Title:	Digital PostScript printers and their associated software

Moderator:	REGENT::LASKOHER

Created:	Wed Jan 24 1990
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	7230
Total number of notes:	31971

7154.0. "A&L problems, software drivers ?" by STKHLM::BARBRO () Thu Apr 10 1997 09:49

Could someone out there help me to test this out, I don't have an LNC01, nor
do I have any knowledge of Arts&Letters. The procedure to produce
the problem is following:
In Arts & Letters,
choose library,
choose maps - North America,
choose Canada

A map of Canada and its provinses is coming up, "Beaufort Sea & Hudson Bay"
and a canadian flag saying "Canada" beneath it,

If this picture is tried on an LNC01 or an LPS17/600 the flag doesn't
show up !!!
On 3 other printers HP4 / HP5 / Canon BJ200 it is coming out normally as
expected.

This has been tested from WIN/NT 3.51 sp4 (multia), 3.51 sp5 (compaq) and
from NT4 sp1 (compaq) against the same NT-server....

NO WAY IT WORKS !!

Is there any cure ?

Respond either here (preferably) or straight to customer:
[email protected] 

best rgds
GB

T.R Title User Personal
Name Date Lines

7154.1 REGENT::LASKO Tim - Printing Systems Business Tue Apr 15 1997 17:15 10

T.R	Title	User	Personal Name	Date	Lines
7154.1		REGENT::LASKO	Tim - Printing Systems Business	`Tue Apr 15 1997 17:15`	10
	The interesting thing about the different printers listed is that the ones which fail are PostScript printers. Perhaps this is a problem with the application and not necessarily with one of our printers? If the customer is willing to submit the PostScript output from the application, that would probably help diagnose the problem. [I assume that only appropriate field and customer support people would directly contact a customer. This isn't the best way to solicit customer contact.]

    The interesting thing about the different printers listed is that the
    ones which fail are PostScript printers. Perhaps this is a problem with
    the application and not necessarily with one of our printers?
    
    If the customer is willing to submit the PostScript output from the
    application, that would probably help diagnose the problem. 
    
    [I assume that only appropriate field and customer support people would
     directly contact a customer. This isn't the best way to solicit
     customer contact.]