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Conference 7.286::postscript_printing

Title:Digital PostScript printers and their associated software
Moderator:REGENT::LASKOHER
Created:Wed Jan 24 1990
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:7230
Total number of notes:31971

7097.0. "NOLICENSE, DCPS-OPEN, but license already loaded, why?" by HGOSPS::KENNETH () Tue Feb 25 1997 04:52

Hi,

There is a customer report that they cannot print to a HP LaserJet 5M printer
from the DEC7000 host running DCPS with DCPS-OPEN license.

The message displays are as follow:

%DCPS-E-NOLICENSE, DCPS-OPEN license required to use HP LaserJet 5M
-DCPS-I-JOB_ID, for job DL (queue EK_GEN, enrty 966) on EK_EXEC

I have unloaded the DCPS-OPEN license and load with 2000 units agian.
It still got the same message.

In the old days, this customer use a TEMP PAK and it works without problem.
However, the temp pak has been expired and after typing a new PAK, the
problem happen.  Even I give the customer another temp pak, it still 
doesn't work.

The details of the PAK is :

    units               1100
    termination         none            
    availability        H               
    activity            0               
    options             MOD_UNITS,ALPHA 

According to the customer, there are still two other HP LaserJet 5N, they
can print from this system without problem.

I don't know why, is there anyone know the reasons?

Thanks for your help in advance.

Kenneth Leung.
                            
ps  The problem looks similar to #4197 of this conference, not exactly of
    course.  How can we check with the QAR?
T.RTitleUserPersonal
Name		DateLines
7097.1CSCMA::HOLLANDTue Feb 25 1997 10:0810
    Kenneth,
    
    After you loaded the new license did you STOP/RESET all execution
    queues that have the same process id as the queue with the problem?
    
    The DCPS symbiont only looks for the license when it is first started.
    To make it notice your new license you need to start a new symbiont
    process.
    
    Liz Holland
7097.2two-step process?19465::DEVRIESdownsized: your footage may varyWed Feb 26 1997 15:314
I haven't been in that environment in a long time, but ... isn't there also
an "enable" step or something, in addition to the "load"?

-Mark
7097.3I do this way too often19096::HOWARDBenWed Feb 26 1997 15:5235
    Re: .2  Generally it is a good idea to use LICENSE DISABLE on the old
    license before loading it.  So, one might do something like this to fix
    it now:
    
    $ LICENSE LIST/FULL DCPS-PLUS
    
    (This should display the old license first, NEXT displays the second
    license:
    
    Issuer:                      DIGITAL-IM&T
    Authorization:               BIX-OG-95340-1-SHR-MPGS-456
    Product Name:                DCPS-PLUS
    . . .
    Status:                      Active
    
    
    $ LICENSE DISABLE DCPS-PLUS/AUTH=BIX-OG-95340-1-SHR-MPGS-456
    $ LICENSE UNLOAD DCPS-PLUS  !Get the old one out
    $ LICENSE LOAD DCPS-PLUS    !Load the new one
    
    The LICENSE command will usually load the *oldest* license available,
    presumably because it is in the database first, and it won't load a new
    one if there already is one in there in most cases.  
    
    To verify this worked, you do:
    
    $ SHOW LICENSE/FULL DCPS-PLUS
    
    This will display the currently loaded license only. (I suppose you
    should probably start with this step; if the information is for the
    current license, then everything is fine.)
    
    At this point, according to previous replies, you need to stop and
    start.
7097.4Reinit queue works again.HGOSPS::KENNETHWed Feb 26 1997 21:567
    Hi,
    
    Thanks for your help.  After reinit the queue, it works again.
    
    Thanks again.
    
    Kenneth