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Conference 7.286::postscript_printing

Title:	Digital PostScript printers and their associated software

Moderator:	REGENT::LASKOHER

Created:	Wed Jan 24 1990
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	7230
Total number of notes:	31971

7068.0. "printserver hangs with deleting current job" by DRHOOK::TONY () Thu Jan 30 1997 10:51


	having numerous problems with all our printservers (lps20), where
	they go into hang mode and console message displayed is deleting
	current job. restarting queue or toggling any options from lpsconsole
	can place printer back online. all printers loaded through dcps via
	IP, using printserver software version 5.1-15. according to release
	notes this is the latest. only way to get printer back online is to
	reboot it. this is very annoying and time consuming baby sitting
	printer/queues. 

	any ideas to why this is happening?

	what if any drawbacks of using total IP vs. DECNET?


thanks
/tony polletta

T.R	Title	User	Date	Lines
7068.1	What EXACTLY is happening?	REGENT::WIMBERG	`Fri Jan 31 1997 11:45`	32
	Let's not confuse DCPS - the OpenVMS printing supervisor with LPS, the PrintServer Supporting Host and Management software. Let's see if we can sort this out - You have LPS20s (turbos?), booting over IP from a VMS system using V5.1-15 of the PrintServer software. You print to it using DCPS (version ???). When jobs are deleted the printer hangs with the prints front panel saying deleting current job? Or do jobs hang then you can't delete them? Are you using the logging feature? What do the logs say? Did this all work for you before and things started going bad when you did what? Upgraded VMS? upgraded DCPS? moved? Changed from DECNET to IP for booting? One simple thing to check: DCPS prints an error trailing page when a job is deleted. The printer must be able to print - ie have paper, no jams etc. Turn on logging and some trace capabilities (Described elsewhere in this notesfile). Be more explicit when describing your hang problem. Event sequence is VERY important to diagnosising your problems. If your jobs are hanging, then the trace facility is what you want to use. One of the features of V5.1-15 is PostScript level 2 which has a better font caching mechanism then level 1. If your hangs are the fatal system error hang or otherwise related to font caching, then you'll need to get the ROM and memory upgrade for the LPS20 and start using PostScript level 2.
7068.2		DRHOOK::TONY	`Mon Feb 03 1997 11:29`	37
	Nancy: I'm not looking to confuse DCPS with LPS printserver. I'm looking to find out why I am having these continuing problems and thank you for answering my note. DCPS version dcpsaxp013 When jobs are deleted front panel states "deleting current job" i can delete job from VMS queue manager, stop/reset/start queue and next job shows status of starting, but no changes are viewed from printer console LCD. only way I have found to get printer back online is to reboot printserver. lps$services.exe;2 Feb 1 21:04:59: Start management session lps$services.exe;2 Feb 2 09:22:17: Lost connection to server -- restarting %SYSTEM-F-UNREACHABLE, remote node is not currently reachable %SYSTEM-F-UNREACHABLE, remote node is not currently reachable lps$services.exe;2 Feb 2 10:02:31: Start management session 3-FEB-1997 11:17:00 $CONFIG: ipaddress ignored (already set) more pronounced failures from when I went from decnet to tcpip! PrintServer Software: V5.1-15 VAXELN: V4.5 Print Engine Firmware: 1.2 Interpreter: Adobe PostScript Level 2 V2014.102-116 will look for info on using traces. /tony