Conference noted::windows95

2867.0. "WORD97 document garbled/corrupted by Pointcast?" by TOHOPE::WSA028::DOWNING_L () Thu Mar 20 1997 11:29

Looking for suggestions for this customer:


I have a customer with Office97, and is trying to use WORD97.

He has a file that simply consists of a lot of blank lines and a caption at the
bottom (he plans to add a picture later).

After installing Pointcast, he noticed this weirdness occuring in his WORD97
documents. So he no longer has it running, but the problem is still here.

He has run a Virus scanner, has the virus macro check enabled in WORD.
He is not low on disk space, and scandisk(thorough) shows no errors.


When he opens the file now (intermittantly, but more often than not) it has
grown from 1 page to 6 pages and contains a bunch of unwanted text.

For example:

VMICROSOFT OFFICE\OFFICE\LIBRARY\COMMON.XLS
VMICROSOFT OFFICE\OFFICE\LIBRARY\COMMON.XLS
dMICROSOFT OFFICE\TEMPLATES\BLANK PRESENTATION.POT
dMICROSOFT OFFICE\TEMPLATES\BLANK PRESENTATION.POT
JMICROSOFT OFFICE\OFFICE\XL8GALRY.XLS
JMICROSOFT OFFICE\OFFICE\XL8GALRY.XLS
DMICROSOFT OFFICE\OFFICE\EMAIL.DOT
DMICROSOFT OFFICE\OFFICE\EMAIL.DOT
jMICROSOFT OFFICE\OFFICE\WORDMAIL\FAVORITES\EMAIL.LNK
jMICROSOFT OFFICE\OFFICE\WORDMAIL\FAVORITES\EMAIL.LNK
(a page of this, then:)
"$INX","1/29/97",772.700,765.480,772.500,0,""

"$INX","1/30/97",784.170,772.500,784.170,0,""
<p><str
<MAPLEV2\TUTORIAL\COMMANTS.TXT
(another 1/2 a page of file names)

HIS COMPANY NAME
HIS CAPTION THAT HE INTENDED TO HAVE IN THE DOCUMENT
_PID_GUID
{01CAE4E-9C82-11D0-851D-0000E812CDD3}
(more file names)
appreaded in dozens of films, plays and television shows,

including Do the Right Thing, A Raisin in the Sun, The Hill and

Evening Shade.  Long politically active with his wife, and

sometime co-star, Ruby Dee, they produced the PBX special Martin

Luther King: The Dream and the Drum and he presented the eulogy

for Malcolm X.<P> Reuters/Variety

<P<

&copy; Reuters Ltd. All rights reserved.

<p><strong>Additional sources of information</strong><br>


<a href="http://www.pointcast.com/cgi-
bin/infoseek.cgi?qt=mike+leigh+gets+into+spirit+as+ifp+awards+speeker&col=NW&sv
=PC">Tell Me More - From Infoseek</a>

That first note makes it sound like its only happening to one of his files, when
its actually happening to many of them.

	I'd re-install Office97...

							mike

    and run scandisk to make sure that the disk structure isn't
    "confused"....