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Conference noted::windows95

Title:Microsoft Windows 95 ("Chicago")
Notice:Please read topics 1 to 22 before writing anything
Moderator:EEMELI::BACKSTROM
Created:Sun Nov 13 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2958
Total number of notes:19968

2784.0. "Problems Printing on a Dell Computer" by CPCOD::CODY () Thu Feb 06 1997 09:21

===============================================================================--------------------------------------------------------------------------------
    I am having a problem with my DELL XPS Dimension 133 and I am hoping
    that some one can help me.  This is a description of my computer:


    	Pentium 133 cpu
    	512k Secondary cache
    	number nine video card with 2mb 
    	24mb ram
    	2.1gig hard drive
    	conner tape backup
    	dell 17" monitor
    	tiac 4x cd rom drive
    	3.5 floppy drive
    	HP LASERJET 5P print
    	Epson x80 impact printer
    	ZOOM VFP 28.8 modem
    	printer switch
	Windows 95 Operating system 
    
    Now this problem just start last month.  When I try to print to either
    printer I get one of two intermittent problems.  I get an error message
    that the printer is out of paper or I get garbage printed.  The
    frequency of these problems is increasing to the point where they
    happen more than they don't.  The only change I've made on the computer
    is upgrading Norton Anti- Virus from V1.0 to V2.0.

    What have I done to diagnosis this?  

    	I have run the Dell diagnostics and gotten no errors
    	I have bought new cables for the computer to switch and the switch
    	to printer
    	I have removed the SUPERPRINT application even though it was on the 
    	machine previous to the error
    	

    Has anyone else had this problem?


    PJ
     
    
T.RTitleUserPersonal
Name
DateLines
2784.1COOKIE::FROEHLINLet's RAID the Internet!Thu Feb 06 1997 18:3211
    Try without the printer switch. Is this a parallel or serial line
    switch box?
    
    Make sure that the printer emulation modes match the capability of 
    the driver(s). Do you switch drivers between the 2 printers? How do 
    you print...from DOS PRINT?
    
    If you would have only changed the anti-virus program I bet that you
    would not have this problem ;-).
    
    Guenther
2784.2Try, try again...NQOS01::ohf1003_port13.ohf.dec.com::wernerFri Feb 07 1997 08:3713
I doubt that the Norton Anti-Virus had anything to do with your problem. I would 
recommend that you take the time to remove both printers and reinstall them, one at a 
time with the switch in the proper positions. Let the install process go all the way 
through to the print test page stage to be sure. The other potential issue has to do with 
the settings for the printer port. Some printers require bi-directional support on the 
parallel port and some do not. Some switches support that and some do not. I had to 
abandon efforts to use an older Digital printer switch some time back and go buy a more 
modern switch to use in sharing access to one printer between two systems (similar to you 
issue in the switching sense), because of that issue.

Just MHO

Norm
2784.3reformatted for 80 colsPOMPY::LESLIEAndy Leslie, DEC man walking...Fri Feb 07 1997 09:0424
             <<< NOTED::NOTES$9:[NOTES$LIBRARY]WINDOWS95.NOTE;1 >>>
                     -< Microsoft Windows 95 ("Chicago") >-
================================================================================
Note 2784.2           Problems Printing on a Dell Computer                2 of 2
NQOS01::ohf1003_port13.ohf.dec.com::werner           13 lines   7-FEB-1997 08:37
                             -< Try, try again... >-
--------------------------------------------------------------------------------
    
    I doubt that the Norton Anti-Virus had anything to do with your
    problem. I would  recommend that you take the time to remove both
    printers and reinstall them, one at a  time with the switch in the
    proper positions. Let the install process go all the way  through to
    the print test page stage to be sure. The other potential issue has to
    do with  the settings for the printer port. Some printers require
    bi-directional support on the  parallel port and some do not. Some
    switches support that and some do not. I had to  abandon efforts to use
    an older Digital printer switch some time back and go buy a more 
    modern switch to use in sharing access to one printer between two
    systems (similar to you  issue in the switching sense), because of that
    issue.

Just MHO

Norm
2784.4Similar problemWRKSYS::DEROSAcache and carryFri Feb 07 1997 13:0823
    Note 2817.2               Problem with DECcolorwriter                    
    2 of 2
    WRKSYS::DEROSA "The Big Tuna is Dolphin-Free"        16 lines  
    2-DEC-1996 15:30
                                    -< Ding! Ding! >-
    --------------------------------------------------------------------------------
        
        re .1 
        >Did you check to see if the parallel port was configured the same
    on   
        >the Pentium as on the 486 (bidirectional, EPP, etc.)                 
    PC                                     
    
    
        
    This rings a bell....! At the time I did not know what it meant,
    but I recall the only difference between his port config and mine was 
    his was: LPT1:<(EPC)printer port> and mine was just LPT1:<printer
    port>. (i *think* it was EPC or something like it.) This may be the
    problem. I should be able to change LPT1 to normal in the Bios setup. 
    
                         
    ///
2784.5Problem Solved I hopeCPCOD::CODYFri Feb 07 1997 14:3314
    Someone in the IBMPC notes conference suggested I change the bios
    setting for the parallel port.  I did that, changing it from AT to ECP(I
    think).  This has appeared to solve the problem.  I say appears because
    it was an intermittent problem but was getting worse.  I was able to
    run the payroll for a small business yesterday and print the pay
    vouchers.   In answer to some of the questions, I did remove it from
    the switch, I print from Win95 and yes the only things that were
    changed were software related.  What I believe happened was that one of
    the Microsoft files dealing with printing was corrupted and by
    re-setting the bios I overlaid the bad file(s).

    Thanks for your suggestions.

    PJ
2784.6CPCOD::CODYMon Feb 17 1997 13:525
    I solved the problem by replacing the manual switch with an automatic
    switch and replacing the cables.
    
    PJ