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Conference noted::pwv50ift

Title:	Kit: Note 4229; Please use NOTED::PWDOSWIN5 for V4.x server
Notice:	Kit: Note 4229; Please use NOTED::PWDOSWIN5 for V4.x server
Moderator:	CPEEDY::KENNEDY

Created:	Fri Dec 18 1992
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4319
Total number of notes:	18478

4287.0. "ThreadQiow: PW5.0E/e1 error" by VAXRIO::LORENA () Tue May 13 1997 15:31

	Hello all,

	Our customer has the following problems since he did the upgrade
	the OpenVMS from 5.5-2H4 to V6.2:

	cpu: C57000, a VAX 4000-105A

	1. The PATHWORKS license could not to be stopped and the process 
	PWRK$LICENSE_S was in RWAST mode until it down. At the log file 
	we received the following error message:

	[SYSMAINT]>@sys$startup:PWRK$LICENSE_SHUTDOWN
	Stopping PWRK$LICENSE_S with STOP/ID
	%PWRK-W-OPINCOMPL, unable to shut down the PWRK$LICENSE_S process 
	on C57000

	[SYSMAINT]>pwshow
OpenVMS V6.2  on node C57000  13-MAY-1997 12:24:59.97  Uptime  0 03:36:05
  Pid    Process Name    State  Pri      I/O       CPU       Page flts  Pages
00000272 NETBIOS         HIB      5    64474   0 00:00:08.27      1221    300
0000028A PWRK$ADMIN_0    LEF      6       34   0 00:00:00.09       353    189
00000278 PWRK$KNBDAEMON  HIB     10      915   0 00:00:03.15       940    426
000003B8 PWRK$LICENSE_S  RWAST    6     3915   0 00:00:02.17      2247   1333
0000027B PWRK$LICENSE_R  HIB      9      558   0 00:00:01.12      5946   1496
...

	[SYSMAINT]>typ pwrk$logs:pwrk$license_s_c57000.log
	13-MAY-1997 12:11:38.52 000003B8:00125350 ThreadQiow: $QIO system
	service failed (status = 000008D8)!!

	[SYSMAINT]> typ pwrk$logs:pwrk$license_server_c57000.log;-1
	...

	13-MAY-1997 12:22:29.00 MESSAGE:
        t_listen error for NB name PWRK$LC57000     over transport DECnet;
	attempting recovery
        XTI error in IC at line 2019
        XTI error code t_errno = 28 ("incoming connection queue full")
        XTI system error code = 0

	2. And he received the following error message when tried to connect
	the JUKEBOX.

	   ================= EVENT #308971 ==================

	Event Time:   12-MAY-1997 11:35:21.21       Node:  C57000
	Process Id:   0000024D
	Event:        File system error
	Event Source: ODS2 File System Library
	Event Class:  Error

      Status:     %SYSTEM-F-CTRLERR, fatal controller error
      Function:   ODS2_lookup
      Operation:  Lookup File
      Username:   <None>
      UIC:        <None>
      Path:       _C57000$JBA2:[COREL]SWAPTST0.

T.R	Title	User	Personal Name	Date	Lines
4287.1		UTRTSC::SWEEP	I want a lolly...	`Wed May 14 1997 04:35`	8
	8d8 = mailbox full, when communicating to the netbios process. Means that license server was communicating lots of info to netbios and netbios is too slow. Check the netbios log files, check the network for problems with the ethernet adapter. Adrie
4287.2	Log Files	VAXRIO::LORENA		`Wed May 14 1997 09:05`	39
	Adrie, I attached the NETBIOS log files, and the network works fine for others machines with PATHWORKS at the same network, but I solicited for a check at his adapter card. I am waiting for your analysis, Thanks for your help, Lorena [SYSMAINT]>TYPE PWRK$LOGS:PWRK$KNBDAEMON_C57000.LOG;-1 Tue May 13 08:58:56 1997 PH Address: AA-00-04-00-03-38 Tue May 13 08:58:56 1997 IP Address: 164.85.47.254 Tue May 13 08:58:56 1997 KNB Driver linked with <netbios/streams/pwips> succes sfully Tue May 13 08:58:56 1997 KNB Driver : Starting knblink ... Tue May 13 08:58:56 1997 KNB Driver : Starting knblmhost ... Tue May 13 08:58:56 1997 Error opening LMHOSTS file <PWRK$LMROOT:[LANMAN]LMHOST S> errno=2 Tue May 13 08:59:47 1997 Error opening LMHOSTS file <PWRK$LMROOT:[LANMAN]LMHOST S> errno=2 Tue May 13 16:52:04 1997 The IP provider has shutdown! Exiting errno=2 [SYSMAINT]>TYPE PWRK$LOGS:PWRK$NBDAEMON_C57000.LOG;-2 Tue May 13 08:55:03 1997 dllink t_open successful on netbios/streams/dl errno=2 Tue May 13 08:55:04 1997 dllink t_open successful on netbios/streams/dlpi1 errno=2 Tue May 13 08:55:04 1997 Exiting dllink with success we have one or more dlpi devices errno=2 Tue May 13 08:55:04 1997 netbios/streams/nbes opened successfully Tue May 13 08:55:04 1997 Microsoft NetBEUI : Starting nbelink ... Tue May 13 08:55:04 1997 done
4287.3		VMSNET::P_NUNEZ		`Wed May 14 1997 10:14`	12
	>Tue May 13 16:52:04 1997 The IP provider has shutdown! Exiting This means someone shutdown the IP stack (UCX/Multinet/etc) w/o first stopping PATHWORKS. Also, Adrie asked for the NETBIOS log which is PWRK$LOGS:NETBIOS_nodename.LOG... Paul
4287.4	AUTOGEN	VAXRIO::LORENA		`Wed May 14 1997 10:15`	8
	Adrie, The customer tell me that the system was not AUTOGEN after OpenVMS upgrade. He did it, and the system works fine until now. We will wait until tomorrow morning. Best regards, Lorena
4287.5	the problem continue	VAXRIO::LORENA		`Wed May 14 1997 14:48`	27
	-------------------------------------------------------------------------------- The problem #2 didn't occurr after AUTOGEN the system. "" 2. And he received the following error message when tried to connect the JUKEBOX. ...."" The problem #1 "The PATHWORKS license server could not to be stopped" occurred again today, but with other messages and generated dumps files: [SYSMAINT]>typ pwrk$logs:pwrk$license_server_c57000.log;-1 14-MAY-1997 11:33:12.00 INIT_LOGFILE: OPEN: PATHWORKS for OpenVMS License Server Startup 14-MAY-1997 11:33:12.00 MESSAGE: Image Identification: V5.0-510E 14-MAY-1997 11:33:13.00 FATAL_ERROR: Name 'PWRK$LC57000 ' is in use by Another License Server The customer restarted the PATHWORKS and the License Server restarted too, but we tested at lunch hour and there weren't any client using the PATHWORKS Server. We will test again now, but I am appreciated very much if you could help me, Regards, Lorena