Conference bulova::decwindows

5823.0. "ACCVIO with CDE, OpenVMS Alpha 6.2-1h3, Open3d 3.5" by MLNCSC::BORGINI () Tue Apr 08 1997 08:56

Hi folks,
        I need help about the trouble-shooting of an ACCVIO.

I've not found info about it in Notes/STARS.

My customer works on an Alphaserver 1000A 4/266, with OpenVMS Alpha 6.2-1h3,
Motif 1.2-4 with CDE interface, Open3D 3.5, graphic interface Powerstorm
4D20, 128 Mb of physical memory, patch ALPMOTF01_U4012 already installed.

He complains about using CDE, because often the graphic dies and you can work
only with the window running at that moment; then you have to restart Motif.
Moreover some IVP example programs didn't run, hanging the system.
They have updated the firmware to the last release, without success.

You can find on the node NEBBIA (address 46.364), Username/Password: BORGINI/
ASPETTANDOPRIMAVERA, Directory: [.alenia] the content of the files:
DECW$SERVER_0_ERROR.LOG;74 (with the ACCVIO), DECW$PRIVATE_SERVER_SETUP.COM;17,
DECW$SM.LOG;88 (with an Xio: fatal IO error), ERRTESTCUBE.LOG;4 (error using
the example program TESTCUBE), SETHOST.LOG;4 (with actual quotas/parameters).
In the decw$server*.log you can find this ACCVIO:

%SYSTEM-F-ACCVIO, access violation, reason mask=00,
virtual address=0000000C, PC=0E6FE7A8, PS=00000000
Exception trapped while processing extension opcode 24 (extension id=138)
Client 12 has been disconnected due to unrecoverable runtime error c detected
while processing opcode 138.
Mapped Images...

  START       END        LENGTH    IMAGE NAME
  -----       ---        ------    ----------
   10000      301ff      201ff    DECW$SERVER_MAIN
   32000     1a3bff     171bff    DECW$SERVER_DIX
  1a4000     1e41ff      401ff    DECW$SECURITY_VMS
7f54a000   7f5abfff      61fff    DECW$TRANSPORT_COMMON
80c109a0   80c1e4d0       db30    SYS$BASE_IMAGE
7f3ca000   7f42bfff      61fff    DECC$SHR
7f13a000   7f29bfff     161fff    DPML$SHR
7f0ba000   7f0ebfff      31fff    LIBOTS
7f0fa000   7f12bfff      31fff    CMA$TIS_SHR
7f05a000   7f0abfff      51fff    LIBRTL
80c02af8   80c040e8       15f0    SYS$PUBLIC_VECTORS
  2d8000     4593ff     1813ff    DECW$SVEXT_ADOBE_DPS_EXTENSION
  45a000     52b3ff      d13ff    DECW$SVEXT_XIE
  52c000     56c3ff      403ff    DECW$SVEXT_DEC_XTRAP
  56e000     56f3ff       13ff    DECC$MSG
  570000     5769ff       69ff    SHRIMGMSG
  578000     5881ff      101ff    DECW$TRANSPORTMSG
  58a000     64b1ff      c11ff    DECW$SVEXT_X3D_PEX
  64c000     6ac5ff      605ff    DECW$SERVER_DEC_3DLIB
  6ae000     6fe3ff      503ff    DECW$SVEXT_MULTI_BUFFERING
  700000     7909ff      909ff    DECW$SVEXT_GLX
  792000     7d23ff      403ff    DECW$SVEXT_DECSTEREO
  7d6000     8a6dff      d0dff    DECW$TRANSPORT_DECNET
  8a8000     8e83ff      403ff    DECW$TRANSPORT_LOCAL
  8ea000     92a3ff      403ff    DECW$TRANSPORT_TCPIP
  92c000     cce5ff     3a25ff    DECW$SERVER_DDX_GY

Many thanks in advance for any possible hints.
I don't know if this is a Motif server problem or an Open3D failure, so
I've posted here this note.
Regards,
       Roberto.

Are you sure that's the entire traceback?  You're missing the list of call
frames.

				-- Bob

Hi Bob,
      you can see the complete content of this ACCVIO within the file
      DECW$SERVER_0_ERROR.LOG;74 listed in .0 (on my node NEBBIA).
      Excuse me if I've not reported it completely here, but if it is
      necessary I will it. 
  
Thanks and regards,
                  Roberto.

Sorry, I wrote .1 just before I had to leave for a meeting so I didn't
read all of .0, just the stack trace at the end.  Here's the information I
was interested in:

Exception Call stack dump follows:

     PC     IMAGE+offset of call
     --     --------------------
  a34924     DECW$SERVER_DDX_GY + 108924
  a355ac     DECW$SERVER_DDX_GY + 1095ac
  62e128     DECW$SVEXT_X3D_PEX + a4128
  62dfdc     DECW$SVEXT_X3D_PEX + a3fdc
  62d514     DECW$SVEXT_X3D_PEX + a3514
  603110     DECW$SVEXT_X3D_PEX + 79110
  5c5c60     DECW$SVEXT_X3D_PEX + 3bc60
  5cfd14     DECW$SVEXT_X3D_PEX + 45d14
  5ba194     DECW$SVEXT_X3D_PEX + 30194
   d8fe0     DECW$SERVER_DIX + a6fe0
   b2fb0     DECW$SERVER_DIX + 80fb0

Looks like an ACCVIO while processing a PEX server extension request in
the GY DDX.  Could be a PEX problem or an Open3D problem.  I suggest
entering an IPMT case.

By the way, it's a very bad idea to post your password in a notes file, and
I suggest you change your password as soon as possible.  I've set .0 hidden
to give you time to do this; let me know when the password has changed and
I'll unhide it.

				-- Bob

Hi Bob,
      thanks for your clear suggestion, I'll open another IPMT case
      tomorrow.
     
I've changed my password, now you can remove hidden from .0. 
Best regards,
             Roberto.

Hi,
  we have close this case, thanks the IPMT opened, because the interface
  Powerstorm 4D20 isn't supported on the Alphaserver 1000A; moreover the
  product Open3D isn't fully supported on the Alphaserver class in VMS,
  but only for the workstations VMS (like reported in SPD of Open3D).       

Thanks and regards,
                  Roberto.