| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 1022.1 | HELLO!? IS ANYONE OUT THERE? | NETRIX::"[email protected]" | Dave Martino | Fri Apr 04 1997 09:45 | 4 |
| COULD I PLEASE HAVE A REPLY TO THIS NOTE?
THANK YOU!!
[Posted by WWW Notes gateway]
|
| 1022.2 | notes help is strictly a volunteer effort | DECCXL::OUELLETTE | crunch | Fri Apr 04 1997 09:58 | 7 |
| It has been said many times before...
If you need an official answer to a question on a timely basis,
you must use the official support channels. In this case you
need to contact the DECthreads product manager, or so it seems.
Who that person is, I don't know and "VTX PM" isn't helping me.
Perhaps someoneelse can figure that out...
|
| 1022.3 | Rollout Guide | LEXSS1::PUCHRIK | Field Rat | Sun Apr 06 1997 19:05 | 8 |
| I wanted to reply with a comment that VTX PM (for Product Manager)
hasn't worked in a long time. I was going to be helpful and recommend
the Windows NT Software Public Rollout. This used to be a Readers
Profile option or also accessed via VTX IR.
The new way is webir.das.dec.com. Just search for "rollout". The
best way to get the product manager contact info is to look in the
Rollout Guide.
|
| 1022.4 | Thank you... | NETRIX::"[email protected]" | dave martino | Tue Apr 08 1997 04:32 | 9 |
| Thank you for the reply. My management directs us in sales support
to use the notes conferences to get technical answers. It has become
increasing frustrating when trying to solve difficult technical issues
when notes I post go unanswered (on some conferences)for days and even
weeks! Some are never answered.
Thank you for taking the time to reply to my note. I will try to track
down the product manager using the method you suggest.
- Dave Martino
[Posted by WWW Notes gateway]
|
| 1022.5 | | MPOS01::naiad.mpo.dec.com::mpos01::cerling | I'[email protected] | Tue Apr 08 1997 07:06 | 9 |
|
Another method available to us is to call 1-800-DIGITAL. I, also,
am in sales support. I am sure your management has heard of that
organization. They are very responsive. There is also the internal
technical support line I call whenever I have technical problems.
I don't know if they can help with product management issues, but
they are good about getting technical answers. 1-800-525-7104.
tgc
|
| 1022.6 | | BGSDEV::MORRIS | Tom Morris - Light & Sound Engineering | Mon Apr 14 1997 13:19 | 11 |
| re: .4
The response that you are seeing is the expected one. Some conferences
will be extremely timely and helpful and others will be completely
non-responsive. Additionally, conferences will migrate from one
category to the other with no warning, advance or otherwise. If this
isn't the aggravation that your management intends you to have to deal
with, they should develop a better understanding of the support
channels available in the corporation.
Tom
|