| Title: | AdvFS Support/Info/Questions Notefile |
| Notice: | note 187 is Freq Asked Questions;note 7 is support policy |
| Moderator: | DECWET::DADDAMIO |
| Created: | Wed Jun 02 1993 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1077 |
| Total number of notes: | 4417 |
Could somebody please comment on this entry in today's OSF manager
list:
Sad story: AdvFS "showstopper"
Bernt Christandl ([email protected])
Thu, 13 Mar 1997 13:15:50 +0100
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Hello managers,
last december, when we wanted to change to du-4.0a, we discovered a bug
within AdvFS, which was a "k.o.-criteria" for our upgrade-plans.
A Dec-Engineer (AdvFS development) could reproduce it, classified
it as a "showstopper" (whatever that *really* means) on 24-dec-1996 (!)
and told our TSC-germany on 14-jan-1997 that he has made the necessary
changes to the sources, will document it "now" and then a patch will be
made available for us...
Now it's 2 months later and the above status is still the actual
status.
Aside from the info that this patch will be integrated within 4.0D
(this was the reason why i asked for the timeline of 4.0D weeks
ago...).
And our hope that there will be a patch (a new consolidated AdvFS?)
for the other 4.* versions has still not been fulfilled yet...
Meanwhile the number of installations that use 4.0* versions and the
MIDAS-package for astronomical data analysis increases steadily and so
does the number of users being confrontated with that bug...
(it shows up with the use of lseek and write)
What shall i do? Are there others waiting for such a patch?
Shall i buy an HP-machine?
(I've heard they can handle partitions on disk now ;-)
With regards,
Bernt Christandl
-----------------------------------------------------------------------
- Bernt Christandl / Max Planck Institut f. Extraterrestrische Physik -
- D-85740 Garching / Phone: +49/89/3299-3342 / Fax: +49/89/3299-3569 -
- Internet: [email protected] -
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| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 1016.1 | Was an IPMT case created - if not, I suggest creating one | UNIFIX::HARRIS | Juggling has its ups and downs | Thu Mar 13 1997 17:27 | 0 |
| 1016.2 | Patch work in progress | NETRIX::"[email protected]" | Tim Mark | Fri Mar 14 1997 10:57 | 5 |
The work to create patches for this problem is in progress. Reference QAR 51304 to monitor the progress. As Bob correctly stated, if this really were an urgent problem for the customer, an IPMT case should have been opened. As it apparently was not, the patch creation proceeds as it has. [Posted by WWW Notes gateway] | |||||
| 1016.3 | NABETH::alan | Dr. File System's Home for Wayward Inodes. | Fri Mar 14 1997 12:55 | 15 | |
Since, from subject of the message to the mailing list, the customer did think this problem warranted an IPMT case, one must wonder if the failure to turn into an IPMT was the fault of the customer or the local CSC contact. I'd guess that most customer doesn't know diddly about problem reporting mechanisms, such as they are. Over the years it has been fairly clear that many CSC don't seem to know much more about it. Perhaps somebody vaguely official might want to let the customer know that progress is being made, before they ask HP for a trade-in. For myself, I'm going to mail in a documentation suggestion for the product as whole... | |||||