| Title: | IBM PCs, clones, DOS, etc. |
| Notice: | Intro in 1-11, Windows stuff in NOTED::MSWINDOWS please |
| Moderator: | TARKIN::LIN ND |
| Created: | Mon Jan 02 1995 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 3023 |
| Total number of notes: | 28404 |
I loaded McAfee's "PC-Medic" on my new P100 windows 95 PC. It
recommended that I disable the MSDOS compatible mode on my harddisk to
improve performance. Since this software's primary purpose in life is
to make my operating system *more* stable, I trusted it and said OK. PC
Medic told me that it would have to reboot my PC to make the change,
and it initiated the process, but the PC hung. It gets to the point
where it needs to read the harddisk, and then it hangs. I didn't
immediately see how to fix this in the setup menu, and it doesn't get
me anywhere else.
McAfee's phone support is useful if you want to hear a machine drone on
and on playing musak and telling you how important your call is to it.
Any suggestions?
Thanks,
Dave
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3015.1 | QUARK::LIONEL | Free advice is worth every cent | Mon May 26 1997 23:18 | 4 | |
Dump PC-Medic and any McAfee product. Symantec's CrashGuard works
better.
Steve
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| 3015.2 | My guess is PC-Medic tweaked your memory parameters... | NETCAD::BATTERSBY | Tue May 27 1997 13:17 | 15 | |
Sounds like PC-Medic made some changes to your memory config
via your config.sys file. It may/may not have left you a copy
of your (pre-PC-Medic install), versions of your autoexec.bat
and config.sys. Check for the creation date on these two files
to be the same as your install date/time. Then look for other
versions of these two files with some other extension other
than their previous .bat and .sys extensions. Then delete the
newest versions of these two files and restore the other latest
versions of these two files back to their correct file extensions.
If PC-Medic simply over-wrote these two files without saving a
version of these with a different extension, then you will have
to resort to a previous backup, or use a bootable floppy to bring
your system up.
Bob
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| 3015.3 | It's looking rather bleak... | MILKWY::DBROWN | Wed May 28 1997 23:59 | 17 | |
Well, I got thru to McAfee's support line, but they couldn't help me.
They claim that there must be some error in the BIOS settings and
recommended that I talk to the folks who sold it to me.
I tried using a Windows 95 bootdisk, but I get a disk access error
every time I try to access C:. On the advice of the seller, I also
tried FDISK /MBR C:, which reported no errors, but didn't fix the
problem. They concluded that PC Medic must have trashed my master boot
record and that I have no recourse but to use fdisk to make new
partitions and then rebuild my system from scratch - not a fun prospect
before even considering the loss of all my data. Makes me wish I'd done
a recent backup...
Anything else I can try???
Thanks,
Dave
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| 3015.4 | TARKIN::LIN | Bill Lin | Thu May 29 1997 07:36 | 5 | |
re: .3 by MILKWY::DBROWN
Double check your CMOS settings for the disk type.
/Bill
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