Conference clarid::dasc

204.0. "I think I can anticipate the answer to this." by KERNEL::ADAMS (Brian Adams CSC-Viables '833-3026) Thu Mar 27 1997 13:06

    
    This is a specific request from the SMO at SMITHKLINE BEECHAM 
    I know it looks like other similar notes, but the SMO is insisting
    that it is reported. Also, yes, they do have MTI Stingrays, and they 
    don't know if the firmware etc is up to date. So I am already
    anticipating what the answer will be.
    
    
    Here is the data they sent to the Basingstoke CSC.
    
    
    ***************************************************************************
    Name :Alan Kyte  Roy Omond
    Phone :01279 644185
    ***************************************************************************
    From:   (00055800000-AESDN) HEV514::KYTEA  "(27-MAR-1997 10:35)"
    To:     DSN%ESR
    Subj:   Failure as per enclosed log
    
    System HEV514 is a VAXstation 3540 running VMS V6.2.
    (HW Ver=00870000000000000A000004, SID=0A000004, XSID=03010002,DSN=V1.2)
    
    Chaps,
    
    Please log a call on the following error log, and have a software guru,
    make contact with our customer Alan Wright, his phone number is 01279
    644024.
    HFV557>set def sys$sysdevice:[dasc041]
    HFV557>@dasc
            -- DASC V4.1-1 --               25-MAR-1997 16:52:01.38
    
    
                    CONFIDENTIAL SOFTWARE
            PROPERTY OF DIGITAL EQUIPMENT CORPORATION
      Use authorized only pursuant to a valid Right-To-Use License
      Copyright (c) 1991, 1992 by Digital Equipment Corporation
    
    
            Do you want to enter details to appear in the report headers?
            Enter your choice <NO> :
    
            Enter a VAXmail address to receive the report(s)
            <CR> will mail to SYSTEM, NONE implies no mail
            Enter your choice <SYSTEM> : none
    
            Select the type of configuration information to be collected
            H(ardware)  S(oftware)  L(icense)  N(etwork)
             ** Network data collection may consume significant amounts
             ** of CPU resources on the node doing the collection. This
             ** may impact system performance and user response time.
            Enter a single option (N) or a list of options (HSL)
            Enter your choice  <A>ll : hsl
    
            Select the type of optional report(s) to be produced
            C(LUE Config)  D(UP)  I(nventory summary)  P(ostscript for
    	    LIFE) L(IFE)
    
             ** If you request Postscript printer information, you
             ** will see no printer output generated in most cases.
             ** However any Postscript printer attached to a print
             ** queue having job flag and/or trailer page enabled
             ** will output a job flag and/or trailer page.
            Enter a single option (I) or a list of options (ILP)
            Enter your choice  <none> : cdil
    
            Enter list of nodes you want to collect on
            (comma separated list of nodes being part of this cluster)
            Enter nodes <whole cluster> :
    
            -- Collect system info --
    %SYSMAN-I-TIMEVAL, timeout value is     0 00:06:00.00
    %SYSMAN-I-ENV, current command environment:
            Clusterwide on local cluster
            Username SYSTEM       will be used on nonlocal nodes
    
    %SYSMAN-I-OUTPUT, command execution on node HFV557
    %DASC-I-Collect     :  16:52:26.69
    %DASC-I-License     :  16:52:27.10
    %DASC-I-LIFE_start  :  16:52:29.11
    %DASC-I-Clus_start  :  16:52:41.57
    %DASC-I-Soft_start  :  16:52:41.71
    %DASC-I-Hard_start  :  16:52:45.07
    %DASC-I-End         :  16:52:45.60
    %SYSMAN-I-OUTPUT, command execution on node HFV558
    %DASC-I-Collect     :  16:52:47.54
    %DASC-I-License     :  16:52:48.42
    %DASC-I-LIFE_start  :  16:52:52.01
    %DASC-I-Clus_start  :  16:52:52.60
    %DASC-I-Soft_start  :  16:52:52.83
    %DASC-I-Hard_start  :  16:53:02.71
    %DASC-I-End         :  16:53:03.51
            -- Produce final report --
    %DASC-I-Report_start:  16:53:02.23
    
    %DASC-E-Msg     DASC$MAIN Condition Handler Message
    COMPILE_REPORTS: DUP devices
    HSD000   - Shelf 3 fixed
    
    %PAS-F-SUBSTRSEL, SUBSTR selection error
    %TRACE-F-TRACEBACK, symbolic stack dump follows
     Image Name  Module Name   Routine Name  Line Number  rel PC  abs PC
     DASC$MAIN_A  DASC$MAIN    SAVE_STORAGEWOR      3133 00012C84 00042FE4
     DASC$MAIN_A  DASC$MAIN    HSXXX_DETAILS        3213 00012E9C 000431FC
     DASC$MAIN_A  DASC$MAIN    COMPILE_REPORTS      3809 00016A94 00046DF4
     DASC$MAIN_A  DASC$MAIN    DASC$MAIN            5250 000009D4 00030D34
                                                       0 904B4170 904B4170
    

    
>    I know it looks like other similar notes,
	Not only does it look like other note, but is is EXACTLY the same
	problem as entered in note 196.0 (30-Jul-1996) and note 91.14 from
	2 days ago... Whatever solution was proposed in those 2 note strings
	does equally apply to you... So tell me where you want the fixed
	kit copied to and voila...

	By the way, what answer did you anticipate?
	
								.Andre.

    
    Andre,
    
    Thanks for the reply, and please copy the fixed kit to
    
    KERNEL::RDC$ROOT:[000000]
    
    If you have any access problems, please call Roland Scott DTN -833 3789
    
    > By the way, what answer did you anticipate?
    
    That there was already a fix, and that the people at the SMO hadn't 
    read the notes.
    
    Cheers
    Brian.