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Conference netcad::hub_mgnt

Title:DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:NETCAD::COLELLADT
Created:Wed Nov 13 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4455
Total number of notes:16761

4381.0. "View data not available" by OSLLAV::BJORN (Bj�rn Olav Haugom) Tue Apr 29 1997 07:13

A customer upgraded his MAM to V5.1, clearVISN MCM to V6 and DECswitch 
and PEswitch to V1.7. The modules lost all their configuration, and they
are no longer able to do Config from Lan Interconnect. They receive an 
error message about "Viewdata not available".

Why doesn't this work anymore?

Bj�rn Olav Haugom
NPBU Norway
T.RTitleUserPersonal
Name		DateLines
4381.1Seen it with old stuff, backup/restore?PTOSS1::DANZAKPittsburgher �Tue Apr 29 1997 23:1610
    I've seen this problem when you go from way out-of-rev firmware to the
    latest.  Uusally power-cycling the whole mess fixes it.  (i.e. we
    needed to physically pop a DECconcentrator out/in of the slot to fix
    it)
    
    And, of course, this is NOT a problem since you sold them the Recovery
    Manager (aka Backup and Destroy...)  Right?
    
    (grin)
4381.2Recovery Manager will hit the street.OSLLAV::BJORNBj�rn Olav HaugomWed Apr 30 1997 10:4415
Well, the potential of Recovery Manager licenses will grow as we
install VNSwitches, since many of them wil definitely use MCM V6
on the MAM V4.1 firmware, or MCM V5 on MAM V5.1 firmware. 

Have the sales-force or installation force been informed about this
mismatch between MCM and MAM? They know the requirements for new
firmware in the MAM, when a VNswitch is installed in it, but have
anyone done some thinking of how to warn the customers about this 
mismatch? A customer with 9 Multiswitch900 buys another MS900, with
VNswitches in it, and upgrades the PC to run MCM V6, and upgrades
his 10th MS900 (because it is never at rev 5.1). Before he upgrades
the 9 others, he uses MCM V6 to look at LAN Interconnect, and gets
the configuration screwed up!!!  AND; this is happening right now.

Bj�rn Olav
4381.3Sales doesn't really know..PTOJJD::DANZAKPittsburgher �Fri May 02 1997 16:305
    Nope....you sort of 'find it out as you go..."
    
    Tech folks know about it...sales doesn't really...sigh,
    j