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Conference netcad::hub_mgnt

Title:	DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:	Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:	NETCAD::COLELLADT

Created:	Wed Nov 13 1991
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4455
Total number of notes:	16761

4378.0. "ClearVISN license issue; How to get one if you upgrade?" by KAOT01::WATTERS () Fri Apr 25 1997 16:44

    Another major issue w/ licenses for ClearVISN.
    
    
    If a customer upgrades from v1.0 to v1.1 his old license numbers
    no longer works. So...they call us at the CSC (Canada) wondering what's
    going on. 
    - We then tell them to get a new license number.
    - Contract Admin then gets the call and they're bewildered too (ie.
    	What do you mean you need an update license?)
    
    The customer has bought the 'media & documentation' kit, the 'phone
    support' and the 'write to copy'; I'm not a "part#" kind of guy so
    I don't have them handy now (can get them if need though).
    Question is: 
    	What does one need to purchase to automatically get the license
    (or update license kit) and also; are they being charged for this????
    
    If I'm missing information, feel free to ask.
    
    Thanks,
    
    Andy

T.R	Title	User	Personal Name	Date	Lines
4378.1	This is what I do in this situation	KERNEL::FREKES	Like a thief in the night	`Tue Apr 29 1997 07:47`	18
	I don't have a solution. But I have been getting similar queries at the CSC here, in the UK. What I have suggested to the Sales folks when they have called me asking the same question is that the following should apply. Attempting to be fair to all parties. * Existing customer with buys upgrade. We give him the licence, if he was previously licenced to run clearVISN. * New customer - customer buys licence. Have not had any problems with that so far. Perhaps someone could confirm that I am doing the right thing by DEC and the customer. Regards Steven Freke UK CSC
4378.2	from VNP	PADNOM::PEYRACHE	Jean-Yves Peyrache Country Support Group France	`Tue Apr 29 1997 08:10`	8
	from presentation done in VNP numbers are for MCM CD =QA-5FVAB-H8 license only = QM-MQDAA-AA JYP
4378.3		KAOT01::WATTERS		`Wed Apr 30 1997 17:13`	33
	This is what I got from the product manager; quite the mess eh? ;*) Andy, I don't believe we are requiring anything different than any other product - the difference is that we have more enforcement than a lot of other PC applications - not quite as good as LMF, but still if the customer doesn't order what he's supposed to order, he won't be able to install the product. If they have only bought MDDS and phone support, then they didn't buy the update license or update license service (NVLS). So they haven't really paid enough to run the new version. In addition to getting the new media and documentation, they need an update license for each application. they can purchase these individually with each new release, or they can subscribe to an automatic update service. The following part number(s) will get the customer an update license for MultiChassis Manager as an example. QM-MQDAA-CA $199 update license - one time purchase QT-MQDAA-TA $204 New Version License Service I've never heard of a "right to copy" license or service. The customer is normally charged for any new version, as new functionality has been added - possible exceptions would be a letter change in the version, (e.g. 1.1A to 1.1B), or they have encountered a problem where the old SPD describes functionality that didn't work in the old version, but has been fixed in the new version. In the latter case, they would probably have to escalate this through their service channels to get the new version for free.