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Conference netcad::hub_mgnt

Title:DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:NETCAD::COLELLADT
Created:Wed Nov 13 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4455
Total number of notes:16761

4227.0. "PS Problem in a DH900" by LEMAN::PAIVA (Hawkeye - Network Support @GEO) Thu Feb 20 1997 09:22

    Hi!
    
    I saw the following error in DEChub900 (V4.2.0) equipped with 2 power
    supplies (H7890-MA) and no redundancy.
    
    Entry=5
    Time stamp=0 1000
    Reset count=7
    1: PS Problem! AC_OK,DC_BAD,48V_OK
    
    Does that mean that there is a problem with the power supplies
    themselves (power supply number 1) or could it be a problem with the
    mains. My guess would be PS 1 since it is the DC that is bad.
    
    Any opinion?
    
    Pedro 
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4227.1NETCAD::DOODYMichael DoodyThu Feb 20 1997 09:3310
    It means that power supply #1 (upper left) was bad.
    It was probably an intermittent thing if there is only
    the one error log entry. The time stamp 0 1000 means 
    the problem occured at 10 seconds uptime. So maybe the
    supply was a little slow to come up to voltage.
    
    Certainly it is reason to view the supply with suspicion.
    
    -Mike
    
4227.2LEMAN::PAIVAHawkeye - Network Support @GEOThu Feb 20 1997 16:2210
    Mike,
    
    Thanks for the reply. Do you mean that you agree with me and that you
    wouldn't suspect the mains where the hub is plugged to (it was plugged
    in an UPS)?
    
    Cheers,
    
    Pedro
    
4227.3NETCAD::DOODYMichael DoodyFri Feb 21 1997 09:146
Sorry, I don't know how a UPS might affect it. In general,
a power supply error log entry is a bad thing. You might ask
Bob Macarthur netcad::b_macarthur about it.


-Mike
4227.4Move the supply & see if problem moves with it....NETCAD::BATTERSBYFri Feb 21 1997 09:496
    One way to verify for sure if it is the power supply (especially
    if this error is repeatable), but I'm not sure that this is the
    case here, is to move/swap the power supply to one of the other 
    3 locations in the HUB, and see if the problem moves with the supply.
    
    Bob
4227.5Moving PSs doneLEMAN::PAIVAHawkeye - Network Support @GEOFri Feb 21 1997 10:0810
    Bob,
    
    That's what I thought of and swapped the 2 power supplies that the hub
    contained with the two that another hub contained to see if the problem
    would "follow the PS" but didn't. I also could see the same error
    regarding one of the power supplies in the other hub that had occured
    BEFORE the swap. Both hubs are on the UPS, hence my suspiscion.
    
    Pedro
    
4227.6Remote possibility of low output line voltage from UPS...NETCAD::BATTERSBYFri Feb 21 1997 12:2714
    The only way it could be the UPS is if it is putting out a "soft"
    line voltage IE: a line voltage on the low side. So what remotely
    could be happening is that a power supply in each hub (due to some
    component tolerances), could be sensitive to low line voltage.
    So maybe the next experiment to try is to eliminate the UPS for
    a while and see if the problem occurs. With regard to the frequency
    of the problem occuring, obviously if the problem doesn't re-occur
    to frequently, it's going to be a little hassle chasing it down to
    either a couple of suspicious supplies or the UPS. Some patient
    experiments are probably of the order.
    I too would recommend sending mail to Bob Macarthur as he is the
    knower-of-all about the HUB power supplies and their expected behavior.
    
    Bob