| Title: | DEChub/HUBwatch/PROBEwatch CONFERENCE |
| Notice: | Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7 |
| Moderator: | NETCAD::COLELLA DT |
| Created: | Wed Nov 13 1991 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 4455 |
| Total number of notes: | 16761 |
Hi you, (you know me, I'm the one who starts with: Good morning, good
...
6 DEFBAs, all standalone, customer wants to upgrade from 1.5.2 to 1.6.1
or better to 1.7.0.
We have done it via telephone and it is running without any problem
(test equipment!). The customer has done it the last weekend and there
has been one problem:
He upgraded, but there was no response to the initial question of
the "loader": ... new firmware ..., ... new firmware .., ...,
the DEFBA/DExxx seems to be dead!
Is there any help for that problem or do I have to escalate it?
Many thanks in advance
Wolfgang Nord
MCS@BEO@GERMANY
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 4197.1 | Need mode detail on customer's perception of "dead"... | NETCAD::BATTERSBY | Mon Feb 03 1997 15:15 | 20 | |
Can you confirm with the customer what the state (present condition)
of the "dead DEFBA" is? Does it exhibit the led behavior of a DEFBA
trying to do a bootp (I'm presuming you know what to look for and how
to describe this to the customer)?
IE: Can you get more detail from the customer what they perceive
they mean by a "dead DEFBA"?
The customer may have either have tried loading it with a corrupt
binary image, or didn't wait long enough before possibly power cycling
it (as we have seen other customers do).
However I suppose that if they have upgraded the other standalone
units with good results, then the binary image is not the source of
the problem.
>>He upgraded, but there was no response to the initial question of
>>the "loader": ... new firmware ..., ... new firmware .., ...,
I'm not sure I understand what is meant by this statement. Can you
elaborate on this?
Bob
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