| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3478.1 | Aren't soft copy release notes included in Cons Kit? | NETCAD::BATTERSBY | Don't use time/words carelessly | Fri Apr 19 1996 10:20 | 15 |
| Jon are you suggesting a pro-active means to determine rev
compatibility as opposed to a re-active process? Is there
field evidence that the release notes shipped with the HUB
products aren't enough warning, or that the customers typically
don't bother to read the release notes, or the installation
guides? We see a lot of evidence in notes which seem to suggest
that the customers don't read, notice, miss, or otherwise
in-advertently forget to read the release notes which 99% of the
time do advise customer usually on the need to ensure the upgrade
or use of a certain rev for the intended product.
I would suspect that to put this into HUBwatch would probably be
rather un-wieldy and would probably slow down the startup & building
of the windows (seen by some now as a nit).
Bob
|
| 3478.2 | | NPSS::WADE | Network Systems Support | Fri Apr 19 1996 11:21 | 14 |
|
Customer's don't want to read documentation. They want to take it out of
the box and fire it up. Not always practical but I think that's the norm.
They expect the fw/sw to lead them to the correct destination
One of the first questions I ask is revs on HW, MAM and modules.
Adding this functionality in Multichassis Manager would be a win for our
support organizations and our customers.
The next step it to enable Multichassis Manager to automate the loading
of the new firmware.
Bill
|
| 3478.3 | Yeah, it would all be done uh.. automagically.....sure right.. | NETCAD::BATTERSBY | Don't use time/words carelessly | Fri Apr 19 1996 13:18 | 17 |
| Yup, I agree. Something that can be clicked on for the sole
purpose of interactively asking the user if they wish to
upgrade for example the MAM: (because it sensed on startup that
there was a new module or whatever added). I'm not sure what the
interaction should be (ask or advise user), but the feature should
be a optional thing that could be voluntarily invoked when the
user (customer), has recently added new hardware, or has received a
new cons kit, or has simply reconfigured hub/s with different mix
of hardware. This feature would not necessarily have to be run
every time HUBwatch (or Multichassis Manager) is fired up.
Or when a new cons kit is installed & the new rev of Multichassis Manager
is run for the first time, it would read the revs (there is a mib
that has hooks to read the HW & FW rev fields isn't there?), and
then advise user that some modules need upgrade in order to work with
this or that. Or it could be all done er... automagically.
Bob
|
| 3478.4 | We've been talking about doing just that. | SLINK::HOOD | Your bad news bear | Fri Apr 19 1996 18:39 | 8 |
| We've been talking about such an application within clearVISN software
engineering. Can't say when it will happen, but it will happen
sometime. As they say on the web pages, "Watch this space"...
Tom Hood
clearVISN eng
|
| 3478.5 | Matrix ... thumbs up !!! | NCMAIL::SCHEID | | Fri Apr 19 1996 19:56 | 6 |
| Great idea ...
I would ship it with each new release of HUBwatch (Clearvisn) ...
-Charlie
|
| 3478.6 | Customers want MAGIC (grin) | PTOJJD::DANZAK | Pittsburgher � | Sat Apr 20 1996 23:20 | 23 |
| What are release notes? Oh, yah, those papers they send with the
SOFTWARE that I'm interested in. Who cares about the papers, I want
the software.....
Bill Wade is 100% right - customers (and me) think like the above.
It's supposed to be software, captured intelligence of brilliant
engineers, it's SUPPOSED to be canned magic.
For example, Microsoft word, EXCEL, Powerpoint etc., do things like
"I'm sorry I can't open that read/write for you - I'll damage it - so
I'm openingn it read only..." etc.
The warning may be a bit annoying, but if it saves a support call etc.,
that is more Digital $ saved, and more importantly, customer grief!
Let's integrate it with Hubwatch...er...I mean the Stack and or
MultiChassis Mangler.
er, manager,
REgards,
j
|