Conference netcad::hub_mgnt

3283.0. "Probewatch V3.2 general protection fault" by KERNEL::GRIFFITHSJ () Thu Feb 15 1996 05:50

    Hello 
    
    
    I have a customer who has a problem with Probewatch V3.2. When he
    closes Dvtrapd window he gets a general protection fault caused by
    dvtrap.exe at 1:75c3. Below is the Dr Watson printout:-
    
    Dr. Watson 0.80 Failure Report - Mon Feb  5 09:46:30 1996
    DVTRAPD had a 'Null Selector (Read)' fault at DVTRAPD 1:75c3
    $tag$DVTRAPD$Null Selector (Read)$DVTRAPD 1:75c3$cmp     es:[bx+04],
    ax$Mon Feb
     5 09:46:30 1996
    
    CPU Registers (regs)
    ax=2e66  bx=0000  cx=0000  dx=2f3f  si=70e2  di=01be
    ip=75c3  sp=6d6a  bp=6d74  O- D- I+ S- Z+ A- P+ C-
    cs = 2f57  80c2ce40:c09f Code Ex/R
    ss = 2f47  80d4d480:753f Data R/W
    ds = 2f47  80d4d480:753f Data R/W
    es = 0000         0:0000 Null Ptr
    
    CPU 32 bit Registers (32bit)
    eax = 00002e66  ebx = 00010000  ecx = 00000000  edx = 00002f3f
    esi = 000070e2  edi = 000001be  ebp = c0c06d74  esp = 80016d5a
    fs = 0000         0:0000 Null Ptr
    gs = 0000         0:0000 Null Ptr
    eflag = 00000202
    
    System Info (info)
    Windows version 3.10
    Retail build
    Windows Build 3.11
    Username Corey Pegler
    Organization Surridge Dawson
    System Free Space 18965664
    Stack base 12618, top 28968, lowest 26998, size 16350
    System resources:  USER: 85% free, seg 0777  GDI: 67% free, seg 05cf
    LargestFree 13598720, MaxPagesAvail 3320, MaxPagesLockable 685
    TotalLinear 5916, TotalUnlockedPages 692, FreePages 3
    TotalPages 1889, FreeLinearSpace 3529, SwapFilePages 5115
    Page Size 4096
    10 tasks executing.
    WinFlags -
      Math coprocessor
      80486
      Enhanced mode
      Protect mode
    
    Stack Dump (stack)
    Stack Frame 0 is DVTRAPD 1:75c3               ss:bp 2f47:6d74
    2f57:75b6  89 46 f8              mov    [bp+f8], ax
    2f57:75b9  8b 46 06              mov    ax, [bp+06]
    2f57:75bc  8b 56 08              mov    dx, [bp+08]
    2f57:75bf  c4 1e 0e90            les    bx, [0e90]
    (DVTRAPD:1:75c3)
    2f57:75c3  26 39 47 04           cmp    es:[bx+04], ax
    2f57:75c7  75 1d                 jnz    short 75e6
    2f57:75c9  26 39 57 06           cmp    es:[bx+06], dx
    2f57:75cd  75 17                 jnz    short 75e6
    
    Stack Frame 1 is DVTRAPD 1:7062               ss:bp 2f47:6d82
    2f57:7053  74 10                 jz     short 7065
    2f57:7055  ff 36 0b9a            push   word ptr [0b9a]
    2f57:7059  ff 36 0b98            push   word ptr [0b98]
    2f57:705d  9a 75a4 2f57          callf  2f57:75a4
    (DVTRAPD:1:7062)
    2f57:7062  83 c4 04              add    sp, 04
    2f57:7065  cb                    retf
    2f57:7066  55                    push   bp
    2f57:7067  8b ec                 mov    bp, sp
    
    Stack Frame 2 is DVTRAPD 1:003b               ss:bp 2f47:6d94
    Stack Frame 3 is DVTRAPD 2:73c6               ss:bp 2f47:6eb4
    Stack Frame 4 is DVTRAPD 2:6d65               ss:bp 2f47:6eba
    Stack Frame 5 is USER 1:27bb                  ss:bp 2f47:6ed4
    Stack Frame 6 is DVTRAPD 2:6a5c               ss:bp 2f47:70f4
    Stack Frame 7 is DVTRAPD 2:39b3               ss:bp 2f47:7106
    Stack Frame 8 is DVTRAPD 2:1355               ss:bp 2f47:7126
    System Tasks (tasks)
    Task  CLIPSRV, Handle 10c7, Flags 0001, Info   19456 11-01-93  3:11
      FileName C:\WINDOWS\CLIPSRV.EXE
    Task KEYVIEWL, Handle 1dd7, Flags 0002, Info   43520 08-10-95  0:00
      FileName c:\pctcp\SOCKS.DLL
    Task  DVCONFD, Handle 2f1f, Flags 0001, Info   94720 02-17-95  0:00
     FileName C:\PROBEW\BIN\DVCONFD.EXE
    Task DRWATSON, Handle 25df, Flags 0001, Info   26864 06-09-92  3:10
      FileName C:\WINDOWS\DRWATSON.EXE
    Task   DVLOGD, Handle 2ec7, Flags 0001, Info  101376 02-17-95  0:00
      FileName C:\PROBEW\BIN\DVLOGD.EXE
    Task    CLOCK, Handle 26d7, Flags 0001, Info   16416 11-01-93  3:11
      FileName C:\WINDOWS\CLOCK.EXE
    Task   NETDDE, Handle 080f, Flags 0001, Info   82432 11-01-93  3:11
      FileName C:\WINDOWS\NETDDE.EXE
    Task  PROGMAN, Handle 0607, Flags 0001, Info  115312 11-01-93  3:11
      FileName C:\WINDOWS\PROGMAN.EXE
    Task WINPOPUP, Handle 202f, Flags 0001, Info   28528 11-01-93  3:11
      FileName C:\WINDOWS\WINPOPUP.EXE
    Task  DVTRAPD, Handle 1e2f, Flags 0001, Info   97792 02-17-95  0:00
      FileName C:\PROBEW\BIN\DVTRAPD.EXE
    1> Closing ProbeWatch
    
    
    
    
    Thanks in advance
    
    
    Jim Griffiths
    CSC Basingstoke.

    Given the "enormous" support that you'll get on Probewatch 8-) I would
    advise you to upgrade to V3.3 if possible.
    
    Cheers,
    
    Pedro