| >> DecHub Firmware 4.0.1
>> DecSwitch 900 EF firmware 1.5
>> HubWatch DOS v4.0.1
These revs aren't the very latest revisions. But on the surface
of things this shouldn't really affect whether the 900EF behaves
properly as the IP services module in a HUB. Sounds like it must
be determined whether the suspect 900EF is really good or bad, so
perhaps this should be the approach. So some questions are in order.
- Have you asked if there are any error log entries in the module
that appears to not be working?
- Has the customer verified that there is an IP address assigned
to the non working module?
- Does the suspect module pass diagnostics (module ok led lit?)
- Has the suspect module been tried in a different slot in the HUB?
- Has the customer described the led behavior for you, when asked
whether a specific port comes up into forwarding, or has the
customer described for you which leds are on and which are off etc.?
Bob
|
|
Things have changed! The other answers are below in case you still need
them.
They upgraded the HUB and the DSW900EF
HUB 4.0.1
DSW900EF 1.5.2
Now he can be attached to IP services module and make changes to the
same module in hubwatch.
Butttttt....
Now when they unplug a module they say they are losing the stub
connections.
I will need to check this out further. This is a Canadian customer
so there are some things lost in the translation.
I may just have to have someone on site check it out.
If I need more help I will respond later.
Thank You
Mark Youngwirth
- Have you asked if there are any error log entries in the module
that appears to not be working?
NO
- Has the customer verified that there is an IP address assigned
Yes
- Does the suspect module pass diagnostics (module ok led lit?)
Yes
- Has the suspect module been tried in a different slot in the HUB?
Yes, In fact they have put 2 DSW900EFs in the same hub and then
configured each one while having the other one be the IP services
module. It does not appear to be slot specific, just whether it is the
IP services module.
- Has the customer described the led behavior for you, when asked
whether a specific port comes up into forwarding, or has the
customer described for you which leds are on and which are off
etc.?
|