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Conference netcad::hub_mgnt

Title:DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:NETCAD::COLELLADT
Created:Wed Nov 13 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4455
Total number of notes:16761

284.0. "Failed to get bridge mngmt info" by BREW11::CRESSWELL (Karen Cresswell) Wed Jun 23 1993 14:12

    I have the following problems with Hubwatch for VMS:-
    
    I obtained the latest version of the HUBwatch S/W from the network on
    Tuesday 23rd June.
    
    Problem 1
    
    Unable to manage DECbridge 90 with the following error message
    
       Failed to get bridge management information
    
       DCL level error - (E) failed to get IF interface
       Timeout delay
    
    Set-up is as follows:
    DECagent S/W VT1.1
    Able to connect and manage bridge via agent and ncp>
    Show address - can see the addresses of repeaters
    Bridge S/W V3.1
    Hub management enabled
    
    Problem 2
    
    Unable to manage DECserver 90TL's (I know there are problems but has
    anyone found a solution)
    
    Seem to be able to connect to individual ports but
    when I try to change a setting I get - Response timeout
    Can not connect to server again get response timeout
    
    DCL level error - DS90TL/90M SNMP time out in SUMMMARY_A group
    etc
    
    Community file has been changed to reflect AGENT and 90TL
    
    This is for a customer so a quick response would be helpful.
    
    Thanks and Regards
    
    Karen
    
         
T.RTitleUserPersonal
Name
DateLines
284.1Me too!SAC::HERBERTPaul Herbert UK Govt A/csThu Jun 24 1993 08:327
I am getting a similar effect to your problem #1 when using HUBwatch for ULTRIX.

See 245

Any ideas??

Paul.
284.2Temporary solution util the real oneQUIVER::PARKThu Jun 24 1993 11:5229
    First of all, DECbridge 90 and DENMA should be upgraded to most
    up-to-date firmware with the HUBwatch as follows:
    
    DECbridge 90 - V3.1 (V3.0 is also acceptable)
    DECagent     - V1.1 
    HUBwatch for VMS or Ultrix (V1.1)
    
    As far as Problem 1, the HUBwatch failed to get the IFindex information
    for a bridge port from the DECagent.   In other word the DECagent
    failed to poll the bridge in a hub.  The HUBwatch needs a port IfIndex
    information to get other attributes.   The DECagent firmware folks will
    look into this problem.
    
    This is not a good solution but it is worth to try.  Reset the bridge
    first to see the problem disappears.  Communication will be disrupted
    for 30 - 50 seconds until the bridge goes into forwarding state. 
    Notice that the HUBwatch will fail to talk to the HUB until the bridge
    is up (30 - 50 seconds).   You should not use the FACTORY RESET which
    causes the bridge reset to factory settings.
    
    If the problem still exists, try to reset the DECagent.  Once again, no
    FACTORY RESET which causes the DECagent loose all information such as
    community table.   This process normally fixes the problem.
    
    
    
    
    the bridge is up the HUBwatch will fail to talk to the HUB.  If
    the problem still exists, reset the DECagent.
284.3Agent v1.1 ??SAC::HERBERTPaul Herbert UK Govt A/csThu Jun 24 1993 13:2612
.2
>>    DECbridge 90 - V3.1 (V3.0 is also acceptable)
>>    DECagent     - V1.1 
>>    HUBwatch for VMS or Ultrix (V1.1)

I've been using DECagent X1.77. Is V1.1 different and is it available on the net?

DIRT::DENMA$SSB does not have the kit.

regards,

	Paul.
284.4T1.1-2 no good eitherGIDDAY::DRANSFIELDMike Dransfield, Sydney RSSGThu Jun 24 1993 21:293
    I have tried T1.1-2 DECagent and it still doesn't work.
    I also can't find V1.1 DECagent...
    Mike
284.5V1.1 DECagent doesn't work either!GIDDAY::DRANSFIELDMike Dransfield, Sydney RSSGMon Jun 28 1993 21:3213
    I have now tried this with the V1.1 DECagent code and the behaviour is
    still the same.
    You get the Failed to get bridge management information box pop up when
    you double click on the DECbridge and a message
    (E) Failed to get IF interface.
    This is a HUB90 with a DECagent in slot 8 a DECbridge90 in slot 7
    (V3.1) and a DECrepeater 90C in slot 1.
    
    I have tried powering off the bridge and agent and resetting them.
    I can't find any way to make this stuff work.....
    Any clues???
    thanks,
    Mike
284.6Had the same problem....CSC32::B_GOODWINTue Jun 29 1993 10:056
    I had the same problem, then my agent died. I got a new one, with T1.1
    and now it all works fine. My DECbridge 90FL's are at V3.1, I don't
    know if this is coincedence or not.
    
    Brad
    
284.7factory reset cured problemGIDDAY::DRANSFIELDMike Dransfield, Sydney RSSGTue Jun 29 1993 23:3110
    re: .6
    Ok, I reset the agent to factory defaults and now it works ok.
    
    I have tried with both a DECbridge90 (V3.1) and a DECbridge90FL (V3.0)
    in the HUB with the DECagent(v1.1) and a DECrepeater 90C and it all
    pretty much seems to work.
    
    I had actually tried to reset to factory defaults from HUBwatch, but
    that must not have worked...
    Mike
284.8pointer to agent 1.1 codeNAC::SEAVERBill Seaver, HUBwatch MktgMon Jul 05 1993 19:223
    new (V1.1) agnet code can be found by reading
    NAC::MANAGMENT:AGENT_LOAD.TXT.  No longer on DIRT!
    
284.9SAC::HERBERTPaul Herbert UK Govt A/csThu Jul 08 1993 05:5610
	re .7
	I also tried an Agent factory reset and it now works. Now I need to 
	upgrade and reset all the remote Agents :^)

	re .8
	that should read -

	NAC::MANAGEMENT:AGENT_LOAD.TXT
		  ^
		  
284.10Agent & Bridge Upgrade proceedure?KERNEL::WARDJOWed Nov 03 1993 06:4221
    Hello,
    
    Can anyone clarify the upgrade proceedure for the Decagent and Decbridge
    90.
    
    I would like a customer to upgrade to V1.1 of the Decagent and 3.1 for
    the Decbridge but am unsure of how the customer gets the kits.
    
    Do we provide them free from the CSC?
    
    Is there an upgrade kit (Part numbers?) that the customer buys?. 
    Does it contain NDU?
    
    Is there anyone who can clarify the proceedure we should follow to get
    these devices upgraded for customers?
    
    Thanks and Regards,
    
    Jon
    
    
284.11HUB 90, agent and Failed to get IF Interface Cont.KERNEL::WARDJOTue Nov 16 1993 04:5241
    Hello,
    
       RE 0
    
    A customer has two dechub 90's, each with a 90FL bridge in slot 7 (V3.0)
    and 3 90T repeaters in slots 1 to 3 and a 90F Fibre repeater in slot 6.
    
    The first hub has an Agent 90 (V1.1) in slot 8.
    
    The customer found that with Hubwatch (V1.1) he could access all devices
    except the 90FL bridge in the same hub as the agent, and when he tried to
    access this bridge he got the message "Failed to get IF Interface, Failed
    to get Bridge Management information". The other bridge in the other Hub
    was OK
    
    A factory reset of the agent had no effect (This was done from a terminal
    connected to console).
    
    The customer removed all the modules from the first hub and slotted
    them in in the following order and the problem went away:-
    
       1 - insert agent and factory reset
       2 - insert Bridge
       3 - Set agent IP address
       4 - insert other modules
    
       Is the order of inserting Modules significant?
    
    I have seen several situations similar to this but have been unable
    to get to the cause of the problem - it usually results in the agent being
    swapped out.
    
    Can anyone offer an explanation?
    
    
    Thanks for any help,
    
       Regards,
    
       Jon