| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 5242.1 | have you read previous notes ?? | BACHUS::ROELANDTS | Wa d'es ma da ve ne stuut | Wed Feb 19 1997 11:05 | 13 |
|
Lars,
Did you read the previous notes talking about pop problems, and more
specifically the ones talking about the problems with the mail headers
(see notes : 4568 - 4709 .... ) ... I know I'm not that specific but
several previous note are talking about POP problems on UCX
Rgds
Guy
|
| 5242.2 | | UMEJNK::JOHANSSON | Lars Johansson | Mon Feb 24 1997 08:11 | 10 |
| Thanks for the reply.
I have checked those notes but I can't find anything that match this problem.
It's not a mime message and it's not a big message.
He has tried with a simple Hi! in the the text and for som reason he can't
transfer it to the client the first time he tries but after a couple of tries
it works.
This only happends to some clients sometimes.
regards
Lars Johansson
|
| 5242.3 | More info | UCXAXP::ZIELONKO | | Wed Feb 26 1997 07:00 | 35 |
| Lars,
First make sure they have UCX V4.1 ECO 1 (or later) applied.
Have you checked the log for errors?
>
>Sometimes on diffrent clients, (He uses eudora on Macintosh)
>the FROM field contains just ???.???, and in the text body a
>MESSAGE DAMAGED IN TRANSIT message.
>
Are you saying that the From: field looks literraly like "???.???". ie. three
question marks followed by a dot followed by thre question marks? This is
nothing that we are adding in. Neither is a message "MESSAGE DAMAGED IN
TRANSIT". I suspect that is the client. Has he seen this error only with the
Eudora on Macintosh?
How often does this happen? Once a day for one user? Many times a day for many
users? Are there any users that never get the problem?
You might try running the POP server with THREAD debug log level. (If the mail
load is not so heavy you might try a log level of DEBUG.) Post the log here.
Also. is their client configured to leave the mail on the server or delet it
from the server? If I understood what you said they see the error and then they
try again and it works. I'm trying to figure out if the mail that causes the
problem is deleted from the users NEWMAIL folder and so the next time they try
to get their mail it works because the offending mail is gone *or* it's some
quirky problem where the mail is not being deleted from the newmail folder and
is being read the second time but the second time around it happens to work.
What hardware platform and VMS version are they using?
Karol
|
| 5242.4 | | CFSCTC::SMITH | Tom Smith MRO1-3/D12 dtn 297-4751 | Wed Feb 26 1997 09:33 | 10 |
| At least in Eudora 1.5.4 for Microsoft platforms, the line marking the
beginning of a message in mailbox file is _always_:
From ???@??? [date]
I don't know if that's what your customer is describing, but if so it's
perfectly "normal" as far as I can see. A UNIX queue file would have an
actual sender address there.
-Tom
|
| 5242.5 | | UMEJNK::JOHANSSON | Lars Johansson | Wed Feb 26 1997 10:28 | 16 |
| Thanks for the replies, Yes it should be ????@????.
So I guess that should be ok.
When i said that he could get the mail after some retries I wasn't that clear.
They are deleting the messages after fetching them.
What he did was that he sent a VMS mail to a user and tried to read it with
eudora > got the message damaged error > the mail was still in that users
newmail folder , he the read it and sent a new vms mail and repeted that
thing a couple of times until it worked.
I have asked him to start the pop server again and switch on thread debugging
and try to reproduce the error.
/lars
|