Conference koolit::document

4794.0. "V3.1 install via PCSI fails" by CSC64::HENNING (A rose with no thorns) Tue May 20 1997 16:38

    Hi All,
    
    A customer reports some rather strange errors from an attempt to
    install DECdocument V3.1 on a system running OpenVMS VAX V6.2.  I'm at
    a loss to explain the failure.  Can you help? 
    
    The customer had copied the .PCSI kit from the March97 Software Product
    Library ([DOC031.KIT]).  Other than that, the installation command was
    identical to that found in the IGUIDE.  As this the first time that
    DECdocument was installed on the system, no DOC$* logicals were
    defined.
    
    Thanks in advance,
    Mary
    
    
    $ PRODUCT INSTALL DOCUMENT/SOURCE=VSLAN1::KITS:[CURRENT] -
    /dest=sys$sysdevice:[000000]

The following product has been selected:
TTI VAXVMS DOCUMENT V3.1-C     [Available]

Do you want to continue? [YES] y

*** TTI VAXVMS DOCUMENT V3.1-C: DECdocument for OpenVMS VAX.

    DECdocument V3.0d Copyright 1995-1996 Touch Technologies, Inc.

    Have you loaded and registered your DECdocument PAK?

    Do you want all the default values for this product? [YES] no

    Have you completed the preinstallation steps? Press <HELP> for details.
    Do you want to continue? [YES]

    Before you can install DECdocument you must complete certain
    preinstallation tasks.  Among these task is loading and registering the
    DECdocument PAK.

    DECdocument currently supports the following Product Authorization Keys
    (PAKs):

       Producer  Product Name

         TTI     DOCUMENT
         TTI     DOCUMENT-USER
         TTI     DOCUMENT-G
         DEC     DOCUMENT
         DEC     DOCUMENT-USER
         DEC     DOCUMENT-G


    For more information, refer to the "DECdocument Installation Guide."


    Do you want to continue? [YES]

    Install the Document Graphics Editor? Press <HELP> for details. [NO]

    Install the library of drawings? Press <HELP> for details. [NO]

    Do you want the additional documentation? Press <HELP> for details. [YES]
no


    Do you want to view the values? [NO] yes

TTI VAXVMS DOCUMENT V3.1-C: DECdocument for OpenVMS VAX.     [Available]
    Install the Document Graphics Editor? Press <HELP> for details.: NO
    Install the library of drawings? Press <HELP> for details.: NO
    Do you want the additional documentation? Press <HELP> for details.: NO

    Are you satisfied with the values? [YES]

%PCSIUI-I-DONEASK, execution phase starting
The following product will be installed:
TTI VAXVMS DOCUMENT V3.1-C
%PCSI-I-VOLINFO, estimated space information for volume DISK$VSUI3_SYS
-PCSI-I-VOLSPC, 0 required; 189123 available; 189123 net
Portion Done: 0%...10%...20%...30%...40%...50%...60%...70%...80%...90%

%PCSI-I-PRCOUTPUT, output from subprocess follows...
%DELETE-W-SEARCHFAIL, error searching for
   DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]GRA.DAT;*
-RMS-E-FNF, file not found
%DELETE-W-SEARCHFAIL, error searching for
   DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]GRA.UID;*
-RMS-E-FNF, file not found
%DELETE-W-SEARCHFAIL, error searching for
  DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]GRA_VIEW.UID;*
-RMS-E-FNF, file not found
%DELETE-W-SEARCHFAIL, error searching for
  DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]GRA_RENDER.UID;*
-RMS-E-FNF, file not found
%DELETE-W-SEARCHFAIL, error searching for
  DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]GRA_PROLOG.PS;*
-RMS-E-FNF, file not found
%DELETE-W-SEARCHFAIL, error searching for
  DISK$VSUI3_SYS:[SYS11.SYSCOMMON.][DOC$TOOLS.TEMP]BOOK.GRA;*
-RMS-E-FNF, file not found
    (followed by some 100 other FNF messages for files in the same
    directory)
    ...

      %PCSI-E-EXEFAIL, execute statement failed; 
status returned from DCL follows-
DELETE-W-SEARCHFAIL, error searching for !AS
%PCSI-E-OPFAILED, operation failed
Terminating is strongly recommended.  Do you want to terminate? [YES]
    

   Try an ANALYZE/DISK/REPAIR on the target disk, and see if there is
   anything in that [.TEMP] directory, or in [SYSLOST], when you get
   done.