Conference orarep::nomahs::dbintegrator_public_public

Note 1089.0             Ordering DBI information needed !             No replies
caotv1.ca.oracle.com::MROY                           26 lines  15-AUG-1996 10:12
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    Unfortunatly I'm not familiar with the DBI products, so I have a couple
    of basis questions. This is more a sales issue but here goes :
    
    Under RDB V6.x , if a customer would like to have access to the
    Distributed
    option, Replication option and Integrator Gateways , what should they
    order ?
    *****
    *****   Customers that have a valid Oracle Rdb Support contract just
    *****  need to call 1-800-633-0725, their service rep, not support rep.
    *****  They justt ask for the Rdb Options, Distributed , Parallel Query
    *****  and Replication and they will receive the kits FREE. The dbi 
    *****  gateways have been renamed, Rdb Transparent Gateways. The DBI
    *****  product, now called DataBase Integrator can be purchase by
    *****  non-Rdb support customers who need data integration
    *****  capabilities.
    *****
    ***** the currently orderable products work with Rdb6.1,6.0,5.1.
    ***** there will be new releases that work with Rdb7
    *****
    ***** hope this helps
    *****
    *****thanks
    *****     Steve
    
    It seems that the following prodcut is available to order:
          Distributed Option for Rdb               V3.1A           Prod
          Parallel Query Option for Rdb            V3.1A           Prod
          DataBase Integrator for Rdb              V3.1A           Prod
    
    Can they order all of them in a suite ?
    Do they have to order these products seperatly ?
    I assume that the Replication option is under Distributed Option for
    Rdb ?
    Will these products be compatible with RDB V7.0 ?
    
    And last
    Under RDB V7.0 , is the same order/buying scheme applies ?
    
    Thanks in advance
    
    Michel
    

Hi,

Supported Rdb customers received a mailer on the Distributed Technology
Suite instructing them to call 1-800-633-0725 (presales) as Steve suggested.  
However, we found out from Rdb support management that when customers call 
this number they will be directed to call client relations.  I just confirmed
this myself by calling 1-800-633-0725.  Alternatively, a supported Rdb
customer can call support and ask for the Distributed Technology
Suite.  Support has instructions from client relations to log a tar
with the media group to send out these products.  The customer can use
the tar number to track the status of the shipment.

So there are actually three alternatives that I know of:

1.  Call 1-800-633-0725 who will then direct you to call client relations.

2.  Call client relations directly at 1-415-506-1500 or use your Oracle
support number and pick client relations from the menu.

3.  Call Rdb support.

Btw, Distributed Option, Parallel Query Option and Replication Option are
free.  The Rdb transparent gateways cost $25K for each gateway with the
exception of the Rdb transparent gateway for DB2 which costs $95K.  
However, by calling your sales rep you should be able to obtain these
gateways for a free trial.  Just this week we had an Rdb customer receive
a CD with the free Distributed Technology Suite (no gateways were included
on the shipment) but by going thru his sales rep we were able to ship him 
two gateways for a free trial period.

Diane

    Well lets see.....this question came about because of customer using
    option 3.
    
    Mike is Rdb Support
    
    In CANADA
    
    So the 800 number is probably not very useful, assuming it works (not
    all 800 numbers span the border). Don't know if any mailer was sent out
    up here. We're assuming the same people who handled all the Rdb contract 
    issues will be assigned the DBI stuff too. Last we heard, they'd received 
    nothing (of course, she's on vacation, so we can't ask just now :)
    
    Mike's question sort of came down to, in the current version, do the 3
    options come bundled in one package, or are they 3 separate items. In
    case we can find somebody in pre-sales or sales, in Canada, who knows
    what we're talking about :)
    
    Brenda

    in canada,  800-267-1986. that's in the mailer, si i assume it went
    there.
    
    distributed and parallel query - 1 kit
    replication - 1 kit
    
    
    hope this helps
    
    steve