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Conference bgsdev::open3d

Title:open3d
Notice:Kits on notes 3 and 4; Documents note 223
Moderator:WRKSYS::COULTER
Created:Wed Dec 09 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1306
Total number of notes:5260

1259.0. "can't move pointer between screens..." by FORAT::JLS (Are we in the same ship?) Wed Mar 12 1997 14:06

	Hello,

	We are trying to help a customer with the following problem.
	Please,can anyone help me or point any hint to the troubleshooting?	
	I'm looking for any solution before escalating the call (IPMT)


	Thanks in advance,
						/jls.


	DATA:

	Configuration:
	-------------

	Alphastation 200 4/166 with 128 MBytes of memory.  

	Decwindows MOTIF 1.2-3 ECO 7 ( & DECW$XMLIBSHR12 patched) 

	OPEN3D 3.5 

	2 x ZLXP-E1 (PBXGA-AA) : With switch setting = 0 => 

	           resolution: 1280 x 1024 
		   pixel frequency: 130 mhz
		   refresh rate: 72 hz

	SRM: V6.1-2 PAL CODE: 5.56-2

	Monitors: 2 x VRC21-W3 (*)

	(*) In some cases the monitors are VRT19-HA.In this case,they are
	    using 3 cables (instead 5) and the console variable tga_sync_green
	    is 3 (instead 0).

	DECW$private_server_setup.com: We specify the quotas according the 
	O3D installation guide and release notes.
		
          $   DECW$SERVER_DEFAULT_VISUAL_CLASS == "3,3"
	  $   define/nolog/proc DECW$SERVER_FILE_LIMIT            400
	  $   define/nolog/proc DECW$SERVER_ENQUEUE_LIMIT         1024
	  $   define/nolog/proc DECW$SERVER_WSDEF                 10240
	  $   define/nolog/proc DECW$SERVER_WSQUOTA               20480
          $   define/nolog/proc DECW$SERVER_WSEXTENT              32768
          $   define/nolog/proc DECW$SERVER_PAGE_FILE             370000
          $   define/nolog/proc DECW$XPORT_SYNC_TIMEOUT           60000


	The customer is runnig a graphic application,that "controls" an 
	electrical network,with some displays in both available screens.

	Sometimes,when the customer is running the above application,the 
	following problem is produced,commented by the customer: " I'm able
	to work with the application,but if the pointer is in screen 0 it
	can't go to screen1,or viceversa,if the pointer is in screen 1 it 
	can't move to screen 0".

	In this situation,the only way to recover is rebooting the system.
	If he stops the graphic application remotely,the above pointer 
	problem remains.If he try to do and "END SESSION" the system "hangs",
	and he has to "reset" the system.And if he try to restart,remotely,the 
	decserver process (@SYS$STARTUP:decw$startup restart) no login box 
	appears,and he has to reboot the system finally too.  

	We've checked any info in the decw$server_0_error,decw$sm and
	operator logfiles,but we haven't found any info reported in them
	around the problem time.By the way,there is no info in the error
	file of the graphic application either.

	We've available a crash dump file,we've got producing an accvio when
	the problem is presented.I can put it available in the network if it
	can help in the troubleshooting. 

  
	We've reported the problems sometime ago and it was recommended to 
	upgrade the firmware and the open3d versions.But the problem remains
	after the upgrades.

	    original		upgraded
	    -----------------------------

	srm  5.0-29		6.1-2
	o3d  3.3		3.5
    
    
    	
T.RTitleUserPersonal
Name
DateLines
1259.1adjust Xserver quotasGYPOS3::EIBLReinhard Eibl @FKR, DTN 865-4027Thu Mar 13 1997 05:1110
From your DECW$private_server_setup.com i see your Xserver is pretty out
of resources. The value of 370000 for DECW$SERVER_PAGE_FILE is per
ZLX(p)-E* card, so you should use 740000.

Also make sure that the DECW$SERVER... definitions are in the right
place inside DECW$private_server_setup.com
And check the SYSGEN parameters VIRTUALPAGECNT and WSMAX,
they must be equal or greater then 740000 resp. 20480

/Reinhard
1259.2quotas and setup params info.FORAT::JLSAre we in the same ship?Fri Mar 14 1997 07:3174
	Hi Reinhard,

	In the following lines I'll write down the info you comment in
	you reply,and some more additional.Please,can you comment any
	other think you can see?

	Thanks for your help,

						/jls.

	INFO:

	a) SYSGEN PARAMETERS:

	VIRTUALPAGECNT = 1000000
	WSMAX	       = 65536
	PQL_MWSEXTENT  = 65536     ( Everyone can grow to wsmax)
	CHANNELCNT     = 256   (*)    

	(*) Relation with FILLM quota?. We're specifying the value 400
	for DECW$SERVER_FILE_LIMIT and uaf.See below lines.     


	b) DECW$PRIVATE_SERVER_SETUP.COM:

	The "define" lines,pointed in reply .0,are located after the 
	FINAL_SETUP_ENTRY: label.In fact,they are between the lines:

	$ ! Decw$server_default_visual_class == "3,4,0"
	 ....
	$ DECW$SERVER_DEFAULT_VISUAL_CLASS == "3,3"
        $ define/nolog/proc DECW$SERVER_FILE_LIMIT            400
	$ ....
        $ define/nolog/proc DECW$XPORT_SYNC_TIMEOUT           60000
	 ....
	$ ! Decw$server_connect_log
	
	c) Size of the system files:

	PAGEFILE.SYS => 525.000     (1)

	(1) Is necessary to extend to pagefile more?.I usually see a lot 
	of free space in the pagefile (problem time as well).

	SWAPFILE     =>  19.600

	d) Uaf quotas of the accounts: SYSTEM and POE.

	Note: POE is the username of the account that works in the alpha-
	station,running the graphic application:

	SYSTEM: 

	Maxjobs:         0  Fillm:       400  Bytlm:       100000
	Maxacctjobs:     0  Shrfillm:      0  Pbytlm:           0
	Maxdetach:       0  BIOlm:       150  JTquota:       4096
	Prclm:          10  DIOlm:       150  WSdef:        10240
	Prio:            4  ASTlm:       250  WSquo:        20480
	Queprio:         0  TQElm:       100  WSextent:     32768
	CPU:        (none)  Enqlm:      2000  Pgflquo:     370000


	POE:

	Maxjobs:         0  Fillm:       400  Bytlm:      1000000
	Maxacctjobs:     0  Shrfillm:      0  Pbytlm:           0
	Maxdetach:       0  BIOlm:      1500  JTquota:       4096
	Prclm:          20  DIOlm:      1500  WSdef:         8192
	Prio:            4  ASTlm:      1500  WSquo:        16384
	Queprio:         0  TQElm:       100  WSextent:     32768
	CPU:        (none)  Enqlm:      2000  Pgflquo:     400000
	
	
1259.3more hintsGYPOS3::EIBLReinhard Eibl @FKR, DTN 865-4027Tue Mar 18 1997 05:1428
here some additional infos for you
(some of them are from the Open3D Release Notesa)

a) SYSGEN PARAMETERS:
   looks ok for me

b) position of definitions inside DECW$PRIVATE_SERVER_SETUP.COM:
  the template is prepared for a cluster setup, so looks somewhat tricky.
  If you are a standalone system: (node_list .eqs. "")
    the definitions should be inserted between $DO_DEFAULT: and the next exit
  If you are a cluster member: (node_list must be appropriatly defined)
    the definitions should be after label $DO_your_nodename:

c) Size of the system files:
   - pagefile size
     the pagefile must not be as large as the corresponding quotas
     525.000 blocks may be enough if there are no higher requirements from
     other processes
   - SWAPFILE: does not matter

d) Uaf quotas of the accounts:
   that's waht i forgot in my reply .1:
   the decwindow server, the SYSTEM account and the user account
   should have same minimum pagefile quotas and same minimum wsextent
   (i.e. pagefile quotas >= 740000,  wsextent >= 20480)

Hope that helps, good luck
/Reinhard
1259.4We'll try with new pagefile quota...FORAT::JLSAre we in the same ship?Wed Mar 19 1997 15:4912
    
    	Thanks Reinhard,
    
    	We'll try with the new quotas suggested...
    
    	Regards,
    
    						/jls.
    
    	PS: I'll change the location of definitions in decw$private_server_
    	setup file,instead looking the process quotas are the ones
    	expected.I'll move them from the actual location to "Do_default".
1259.5Pointer problem still there....FORAT::JLSAre we in the same ship?Mon Apr 14 1997 18:4820
    
    	Hi again,
    
    	After changing the quotas and place definition in  decw$server_
    private_setup file,the problem remains.In the last cases (two from 
    last report) we've been able to "recover" the situation restarting 
    the server (@sys$startup:decw$startup restart => new login box),instead 
    of rebooting the system.By the way,we've tried to restart mwm (stopping 
    the actual and creating a new one),at problem tiem,without any effect 
    in the problem.
    
    	Any comment,hint,sugestion...will be very appreciated!	
    
    	Which can be the main product related to the problem.....open3d or
        decwindows (server) or motif ?
    
    
    	Thanks in advance,
    						/jls.
    
1259.6<IPMT SQO100388>FORAT::JLSAre we in the same ship?Mon Apr 21 1997 14:564
    
    	The problem has been escalated to IPMT.
    
    	/jls.