Conference napalm::guitar

There have been many responses in this conference related to Daddy's, both
pro and con. You have a con, too bad. I have a pro.

My ESQ-1 developed a problem over the weekend where it decided to double its 
available sequencer memory. I bought it two weeks ago, and brought it to Daddy's
Salem last night. 

They took it out of the box, verified the problem, and told me I had two 
choices; have it repaired or exchange it. 

I suggested that the sequencer expander was probably the culprit, and a new 
expander would take 5 minutes to replace. I even told them I was willing to 
wait for it to be repaired if they couldn't fix it last night. 

They exchanged it, no questions asked. 

Hmmmmmmmmm.....

>They took it out of the box, verified the problem, and told me I had two 
>choices; have it repaired or exchange it. 

It seems as though a trained monkey could have made that decision. 

I guess ther REAL problem is CONSISTENCY. To offer and come thru with a 
CONSISTENT level of service, for the customer to almost be able to PREDICT
how they will be treated - like they are the ONLY customer. 

I seek service at near perfection levels, because I'm working in a field
that demands it - and pays for it (for the most part). I guess if you pay 
someone the rate at which a starting salesperson at Daddy's makes, well - 
you get what you pay for as the saying goes.

The marketplace as it stands now, tolerated the shoddy service shelled out 
by incompetent and unmotivated Daddy's employees. As long as the consumer 
votes with the dollar to uphold this, Daddy's will succeed.

I'll have to grin and bear it. 

    If my sequencer memory doubled the *last* thing I would do is
    try to get it fixed!!
    
    :^)
    
    Edd

    Lets get a few facts straight.
    
    1.  Where did you purchase the AMP ?
    
    2.  When you called Messa did they tell you to bring it to Daddys
        cuz that was the closest service station to your house ?    

    If you bought this amp at Daddys, (somehow, I don't think you did)
    and they are not responding to an obvious defect in a product they
    sell, then yes, they do S*CK.  FLAME=on.  If this is the case, they
    should, (and probably would) replace or repair it without any questions.
    
    If you bought this amp someplace else, and are taking it to Daddys
    for them to work the repair, the service you got from Daddys you'd get 
    just about anywhere.  They did'nt sell you the amp, they aren't going
    to go out of their way for you.  PERIOD.

    Basically this is not their problem.  It's yours, and the responsibility
    to have it replaced or repaired is either yours or the place where
    you actually bought it.  I'm not defending daddy's.  I was one of
    the guys that said they were a rip-off.  But give bad press where bad
    press is due.  I don't think this instance should be a reflection on the
    store.

    		    0+0=0.  so you shoud set FLAME=off.
    
    Also, any rush, on any kind of repair job is always extra money.
    I don't care what the product is, or what store we're talking about.

    Whether the amp collects dust in your house, or you're working
    every weekend with it doesn't matter.

	Trained monkeys or not, if they are standing behind what THEY
    SELL, and replacing bad products that THEY SOLD, than they are doing
    there job.  
    
    	If I was you, I'd find out about return policies of where the
    amp was originally purchased.  If it's used, (you bought it from
    someone else) regardless of what the warrenty papers say, the warrenty
    is void and only good to the original purchaser.  (This is 99% of
    the time, any major manufactures warrenty terms.)    

   

    
    > 1.  Where did you purchase the AMP ?
    
    A. I purchased the amp thru BOOGIE. If Daddy's does not service this
       amp *EXACTLY* in the manner in which they would service the amp
       if I had purchased it from them, then they S*CK, because they
       have NO BUSINESS clasifying themselves as one of the select few
       "Mesa Boogie service centers". 

       BTW - I would *never* purcase a product from someone and then
             bring it elsewhere to have it fixed - except in this case.

       Since it is an asset to be a Boogie dealer and service center, 
       they should stand behind what *Boogie* sells too.

       ANOTHER DIG - Why oh why, (and this goes back to customer service again
                     and re-itterates my point) do I have to drive to *SALEM*
                     to get Boogie parts? 

                    A. Because they don't have the brains or the care to 
                       make a convenience for customers. I have asked, pleaded,
                       begged.... for them to stock parts in *salem*. It falls
                       upon deaf ears. They simply don't seem to give a S***.

    > 2.  When you called Messa did they tell you to bring it to Daddys
          cuz that was the closest service station to your house ?    
        
      A. YES. They are the closest authorized Boogie service center.


Lets get back to the main point. If you are offering a service, such as a 
repair business, you should know your customer base. In this case you are 
dealing with Musicians, and musicians need their equipment. 

I am disagreeing with a lunatic policy, where to get your amp (or anything)
fixed, you have to bring it in and let it sit there so it can be seen and be
a constant reminder to the technician that it needs to be fixed. In my case,
it's still useable, and to get it fixed means I'll have to rent an amp 
(something they *won't* do by the way) to gig with. Why can't I get my name 
on the list, and when it's my turn, I'll bring it in to be fixed in a reasonable
amount of time rathar than 10-days shop-floor time and two days productive
repair-time??

'nuff said.
   

    	I've seen situations like this before and maybe it would be
    in your best interest's to draft something in writing to Mesa
    Engineering,Daddy's Owner,and a state agency? 

    Although not quite on the subject, the type of service you seek
    was offered to me by Union Music in Worcester...
    
    One of my synths was in need of an upgrade. They *volunteered*
    to make an appointment for me, so that my down-time was reduced.
    I dropped it off in the morning and picked it up that night.
    
    They *knew* when they could get to it and didn't make me wait whilst
    they worked on others. That's service....
    
    Edd

    re .4  Edd, I was hoping Ensoniq let a prototype slip out their door,
    	   but alas....

    re .6, 7
    
    	   What .7 suggests about writing Daddy's is quite effective if 
    you're dissatisfied with their service policies. The president's
    name is Fred Bramante (sp?) and he's been known to answer his
    correspondence by telephone in many cases. Actually, he DOES want
    to hear negative feedback.
    
    Dan

    	If you do send a letter send it registered mail so you don't
    get the "we haven't seen it routine". Plus it show's some seriousness
    to the way you do buisness. To reinforce what DPowell has said about
    Fred Bramante he is very reasonable to deal with. It's too bad his employees
    aren't I'm sure all would profit!

re: .9 + .10...

       That sounds like the ticket. Great Idea. The letter will be in the mail
       tommorrow. I'll post the outcome if I get an outcome. Maybe Fred is
       lacking the knowledge he needs to make his customers happy. I'll try
       to enlighten him, in a calm, professional correspondence.

-BAP